Stewart Auto Group

Great customer service. Joe the finance manager is the best. One of the owners is here every day. Fast friendly service. Cars are in very good condition. Miss Sarg. Tho he was the best repair manager in the business never tried to have you get anything done if it was not needed.

I made an appointment for an oil change after getting a mailer in the mail for a contest. My appointment was for 2 o’clock, I got there at 130 and they had me out early. They checked all my fluids and were very friendly. I paid $ 16 for my oil change, which is way cheaper than any other place in the area.
This place is family owned and I will definitely return. All of the staff was very nice!

Joseph P. Retort; JJ Joe Baldwin & Dave
Business Manager; Sales Professionals
Stewart Auto Group
361 Broad Street. SW
Pataskala, Ohio 43 062
Dear Group
Now that I’ve had a few days to enjoy my luxurious new 2011 Chevy Impala, I wanted to take a moment to thank you ALL for helping me with the purchase of my new car, you were attentive to my needs & made sure I was able to come home with something reliable & budget friendly.
I still remember my first experience there 9 years ago which brought me back, although my credit was not in good standing at that time, I knew patience would be on my side soon and I would be able to come back later when the time was right and September 27, 2014 was that time.
I will continue to think of you for all my car related needs and I really appreciate everyone who helped my on Saturday! (Please tell the young man who rode with me for the test drive –It was his birthday that same day that I said Thank you and I am not as nervous driving now LOL)
Sincerely,
Ms. Brenda

I recently purchased a vehicle from the Columbus location and was extremely unsatisfied with not only the vehicle but also how I was treated throughout my experience. The worst part of my experience was the obvious fact that I was blatantly stereotyped. In August of 2008 my father purchased a 1999 Honda Accord from your lot. My father managed to successfully a buy well-​running vehicle with no trouble, but 3 years later I walk in by myself to not only purchase a vehicle but also put trust into a company that already earned it once, and the circumstances change.
I am outraged over the obvious gender stereotyping that occurred during my dealing with the company. I had only driven the vehicle for about a week when multiple problems occurred. I returned the vehicle and told the maintenance manager my brakes, transmission, and CD player all needed to be repaired. After returning a week later to pick up my vehicle the maintenance manager informed me that in order to fix my transmission he had reset my internal computer. This would require me to drive another 100,000 miles for my car to adjust to my driving in comparison to the previous owner’s «Lead Foot.»
After ignorantly retrieving the car back, I drove it for approximately 2 more weeks before more problems occurred. Luckily my boyfriend drove it once and realized my transmission was about to go out. I had had the car for about 3 weeks and was now facing a potentially expensive repair. I had the car inspected by a different mechanic, who reiterated the fact that my transmission would need to be rebuilt completely. I was told that anyone with even minimal car knowledge would be able to take a single look at my car and realize my transmission was bad. Why did Stewart Auto Group reset my computer then? The real answer– to feed me lies that would kill time until my warranty expired. They took one look at me, a 19 year-​old woman and stereotyped me as a mechanically ignorant female, who could be taken advantage of. This type of sexist behavior is reprehensible. One consequence for your actions includes me contacting the BBB. Other actions are currently pending.
If I had been a male customer purchasing a vehicle from Stewart Auto Group this story would probably be one of appreciation and happiness. The difference between the experiences my dad had and the experience I had is drastic. My father was sold a reliable vehicle, where I was sold the worst vehicle on the lot hoping I wouldn’t be able to recognize the problems before my warranty expired. I hope my situation forces you to think twice next time you stereotype others.

Purchased a vehicle approximately 18 months ago. It appeared as advertised and the price was fair. They weren’t too pushy, however some «used car salesman» stereotypes were confirmed. The purchasing department was great to deal with.
However, in the months that have followed, we have had to put over 1K in the vehicle. The front brake calipers were «frozen» or locked up and the rear brakes were dragging. Most likely from sitting on the lot. In addition, the front bumper lost its paint in the hot summer months. Apparently the bumper had been recently painted when I purchased the vehicle and no prep work had been done nor was any flex agent used. (It is a plastic bumper) When I purchased the vehicle they had given me a statement showing all the work they had done, including new front pads and rotors. However that is doubtful given that they had to be replaced.
I would look there again, but I would have a 3^rd party inspect the vehicle if I was thinking about purchasing.