Staples the Office Superstore

Staples is awful, as it is, but this one is one of the worst. So sorry that Office Max is not in the area & unfortunately, these guys know they are basically the only game in town. Office Max employees would be helpful & knew what they were talking about. These employees always have to ask a supervisor to answer any question & are slower than molasses at the registers. Items rarely ring up correctly. I went in today for photo mailing envelopes — picked out 3 packs that are normally $ 8.99 ea or Buy 3 or More for $ 5.99 ea. I take the 3 up to the register & they ring up wrong — at full price. I tell the checker that is wrong. He is dumbfounded & I say I will go take a photo on my phone to prove it. I bring it back & show him & he asks for help. They ring it up again & it is still too high, but they keep telling me it’s correct. I use the calculator on my phone & prove they are wrong & THEN they ring it up correctly. No apologies… 20 minutes of my life, I’ll never get back.

Ordered online with in store pickup. Order confirmation and email state that I could pick up my order until today. Sorry! Manager canceled your order. He only has to hold it for 48 hours, not 5 days as stated in email. Would not help me or get my order. Once it’s canceled there’s nothing they can do. Really? I won’t be back. Very frustrating.

Staff is friendly enough which gives them the second star but this review is for management.
Your company is wag understaffed. I tend to come in at least once a week and there is always a long wait in the copy&print center. There is one person working and seems to be a 15 minute wait each time.
Consumers understand that staff cost money but you need to cross train your employees so you other associates can help in other departments when necessary. This is a management issue.

Had the worst experience at this location, they rejected my business because they we’re already to busy for the day!
In that case they should go by appointment only WORST CUSTOMER SERVICE!!!

Two stars for the copy center. Real bummer office max closed. Used staples twice
For printing services. They screwed up the first one (yes they offered to fix the problem — thank you). Not super friendly staff either… They have worked on it so it’s much better but that was unfortunate since we print so much.

At Office Max, they help you find what you need as soon as you walk in the door. Here, you have to track someone down if you can’t find what you need… it’s frustrating!

The staff at this location are very good about greeting you whenever you step in the door and ask if you need assistance. This store is also quite a bit larger than the Atascadero location. Sign up for their Rewards program to get extra points towards quarterly bonuses.

I use this place for a few office Items and computer items — It is local and has a small but useful set of computer parts, and I like that. Thanks Staples