The Fair Oaks

I was concerned when I read the other reviews posted here. However, they just didn’t match my experience of The Fair Oaks.
My mother has been a resident for almost 90 days now and I cannot say enough good things about the care she is receiving. The best thing about this place is the staff. They genuinely care. Add the interactions with other residents (who are very friendly) and the activities and you’ve got a winner.
Moving to an Assisted Living facility is a gigantic adjustment. There will be bumps (and we’ve run into a few). Be prepared for those. I can’t tell you what they’ll be… they seem to be different for everyone.
Our biggest complaint is that the towels provided are a bit worn and the toilet paper is «cheap». I consider both of those very minor. What matters the most to me is the care mom is receiving and the care is outstanding.

This is in response to Richard Kale’s comment. The reviews I have posted are both ACCURATE and True. The only «correction» to the Dec 2010 post is that we did receive a refund of the prepaid rent several months later ONLY AFTER we threatened legal action and cited the laws that Regency had violated.
Richard kale was the worst offender (he is part of senior management and part owner of the operator of regency park) Since the regency website states that Mr. Kale is a Yale trained real estate attorney– he should know that his actions were illegal.
Bottom line: The facility was understaffed the entire time my parents resided there.
Mr. Kale personally violated my parents’ rights by making verbal threats and attempting to bully them into moving out with only 24 hrs notice (over a weekend I might add –in a futile attempt to prevent us from consulting with an attorney or the CA Dept of Social Services.) Fortunately, we were able to speak with legal counsel on the weekend and learned that the actions of Regency Park were illegal.
Further, his statement that he offered «at no charge» to transfer my parents to another Regency operated facility is misleading.
We were told we had 24 hrs to decide if my parents would move to another regency facility. Richard ordered his staff to start moving my parents belongings BEFORE we agreed to the move. As is standard practice, I went to the other facility to tour the physical building and meet with the administrator to discuss the ADL asistance that my parents required (toileting, bathing assistance and escort due to difficulty with walking).
the administrator was not there, so we spoke via phone. It was obvious that Richard Kale had not told her of my parents assisted living needs. She was hesitate to accept them without a proper assessment (as any competent RCFE administrator would know is necessary before admission)
There was no one on site that was qualified to perform a proper assessment nor authorized to sign the admission documents during the time frame that Richard Kale gave us to make the decision. Further, in conversation with 2 employees at the new facility, I was told that I would have to hire outside caregivers to provide ADL assistance as Oak Knoll was not able to handle the ADL assistance at their current staffing levels
When I filed a formal compliant with the CA Dept of Social Services re: incidents at Regency Park Fair Oaks, we believe that the Regency Park staff retailiated against my parents by leaving Mom crying in a soiled bed for HOURS telling her they” were too busy to come change her clothing and bedding”, failed to give Dad any of his medication one day, etc.- such retaliation witnessed by myself and the private caregivers I hired to ensure that Mom and Dad were properly cared for until I could move them out. MOM BEGGED me to move them– she was crying when she pleaded to get out of there.
Regarding Mr Kale’s statement re: «Award winning senior faciity” — it is easy to «win a polling award» from a local publication in which you are buying full page advertisements.
Again, I caution all people searching for a quality, competent and PROPERLY STAFFED assisted living facility for loved ones, do the research and contact the California Dept of Social Services for their reports of violations and the disposition of same.