Tap N Tile Inc

Will be taking a mosiac class with my daughter next week and needed materials. Tap &Tile is a great place to get any materials you may need. Great customer service, beautiful location. Go here before going to any major store. Help support local business owners.

It is my personal policy to never give either extreme (1 or 5 star reviews) without giving the place a second chance (unless I actually experienced substantial service there and was horrified at the thought of returning) hence the 2 stars. And I’m sure this place does a great job (especially given the other positive reviews) but I was SO turned off by the person I spoke with (younger girl, probably not the owners) that I won’t be returning.
Here it is:
I have never been inside a tile store and the esposo and I have been discussing a small renovation/​update to our place which would require new tiles. I Googled (like I said, never purchased tiles before) what we were trying to do and it yielded hundreds of responses on «tutorials» on how to do it. I walk into Tap n Tile, tell the girl what we are trying to do and her response (with a patronizing look to boot) was «WHY would you want to do THAT?!»
Me (trying to keep the conversation practical): «Uhmmm…what’s the disadvantage of doing it that way?»
Her: «because, why would you do that? I mean, NObody does that, right?!» (Condescending look continued)
Well, I wouldn’t know and that’s why I am the ignorant person asking you, the expert.
I shan’t bore you with the rest of the conversation, but essentially found my visit to be deflating, annoying and completely unhelpful overall.
I hope mine was an isolated incident & very thankful they aren’t the only game in town.

Priscilla has been great… she really came through for us and tracked down some hard to find travertine in 3/​8″ versaille pattern for our bathroom floor that I’d almost given up finding. What a great resource… they also have a terrific selection of trim, moulding and baseboards in addition to tile.

Amazing store… they offer customer tiles and many colors and selections. If you need Tile, you can rest assured you’ll find what you need here

Tap N Tile is my favorite tile store in Pasadena. There is a huge selection of tiles from which to choose in prices that suit any budget. Staff is helpful and friendly.
We had our granite countertop for our downstairs «man cave» kitchenette fabricated and installed by Tap N Tile. It looks amazing. Their fabricator, Avo, takes pride in his work and is a total perfectionist. As an aside, this was SUCH a nice change from what we’ve been dealing with in our completely incompetent and dishonest contractor (not affiliated with Tap N Tile) who has been doing our basement renovation. (There will be a separate and scathing review for that company later!) Avo took such care in gently handling our granite slab, like it was his own. And, whether he came to our home to measure our space or to deliver the slab, he was always on time.
The merchandise is of high quality. So many places have tiles that look super cheap and like they should only be used in a bathroom, and I really wanted hand-​cut tiles for our two fireplaces that we are re-​doing. Ideally, I would have liked Motawi tiles, but while they are, indeed, gorgeous, those are outside of our budget. Tap N Tile had a lot of other options for hand-​cut tiles with a similar «Craftsman look» that were more reasonably priced.
Joan is a total gem. She knows what she is doing and has been so helpful. She has been instrumental in selecting the tiles to suit the look we are going for. She also helped to graph out the design of our tiles, so they could be installed properly.

This place is probably the nicest tile place I have ever been to. I walked in there and couldn’t believe how beautiful the store was with such creativity. The owners are really nice and really help you with your project. It’s the best tile place in the Pasadena area by far. I’m really glad I found it.