Ralphs

First time being at this location and to find two deli personnel being rude unprofessional. (Olga and a Female with red hair streaks)

Only two register is open when it is very busy time. At 6:00. Cashier was very slow too.

I love Ralphs! They have a super awesome local organic produce section for far cheaper than Whole Foods. Love this location as I can go there right after my morning class at yogaworks. Only wish they had self checkout at this location.

My grocery store for over fifteen years. Very clean and well stocked store. Convenient to walk to from my home. Homeless people in the parking lot but they normally are not aggressive.

Every time we come here and buy stuff with an expiration (produce, guacamole, etc…) it is expired. And when I mean expired, I don’t mean expires today or the next day… but expired a week or longer ago.
Get it together Ralph’s, stop putting expired stuff on the shelves!

Ralph’s is EVERYTHING. Ralph’s prices are awesome lately have you noticed? Much better than most competitors. I was looking for baking ingredients and I found everything I was looking for, pronto and it was decently priced. Thanks Ralph’s !

I am not sure why people say there are drug dealers in the lot etc. I have been coming to this Ralphs since 2013, and I Love it. I have been to several different ones, and have not really had a problem with them. They have things I need, one of the BEST manager’s specials in the small hallways (if you go early enough before 3−4pm), staff are helpful when I ask for things, might be out of things sometimes, but that is like all stores! The manager at this location is super friendly. I do remember when I asked them about a free friday download, they said they didn’t have that specific product anymore BUT let me choose whatever product that was the same as the download one!

Most people don’t even know this location exists. It is between Colorado Blvd and Green St., across the street from Rusnak and the Norton Simon Museum. Because of it’s location, it gets pretty busy around noon, with many workers lining up around the Fresh Fare to buy lunch. Being busy during lunch time isn’t an issue, it’s how you handle the rush. Half the people waiting to order food have pulled ticket numbers, while the other half have not. Why, because they never use the numbers. They just ask who is next and everybody just stands there looking confused, making the process a lot longer than it should be. Then when they do decide to call the numbers they are about 30 – 40 numbers off. This process is ineffective and needs some tweaking. I have worked in the area for 5+ years and I have purchased lunch at their Fresh Fair too many times to even count. Although, they do offer more items in this department than most Ralphs, I always dread the idea of going here for lunch, so lately I have opted to go elsewhere. To put it lightly the ladies behind the counter are not very nice, disorganized and lack customer service skills. Although, they have improved over the years, I have experienced enough to stay away unless I must absolutely use this location. On the other hand, the cashiers here are super friendly, like beyond friendly. Unfortunately, I will continue to do business at this location because it is convenient for me. A year ago I would have given them 1 star, but today I gave them 3 stars because I am noticing a change in the Fresh Fare department (customer service has improved) and their cashiers have always been super friendly.

Jackie was a great cashier who will truly be missed. I went to the store this morning and saw the picture of Jackie (tears came to my eyes)
RIP
The Taco Lady

Some employees need education about customer satisfaction.
Manager should be taking care of that if they want 5 starts.

I have frequented grocery stores for all of my life and have never been treated in a manner as I was yesterday.
I live and work down the street from this particular Ralph’s, so this store is rather convenient to shoot at.
I purchased a few dessert items for my brothers birthday, as I do for anyone’s birthday. This trip included a peach pie for $ 4.99 on 07/​08/​2015 around 8pm. I also threw the receipt out like many people do because I would have no need to return a food item, I WAS WRONG!
The next day after work around 5pm I came home and was ready to serve the pie to our guests and to my embarrassment the PIE was COVERED in MOLD!
I wasn’t upset with Ralph’s over the mold because I figured a quick apology and replacement/​refund would be granted. That was not the case and what happened next prompted me to write this review.
6pm:
I walk into Ralph’s and the cashier asked what I needed and I quietly said «this pie has mold on it».
She hastily waved me to come around and when I handed the pie to her she said «where is your receipt»? I explained I threw it out but this pie was purchased less than 24 hours ago.
She gave me the worst attitude and said «did you buy this on sale or something»? I said no of course and I pointed out that the use by date was for the 10^th. Then with the rudest tone said «did you buy by cars, if so give me the card». She took my card swiped it and apparently refunded my account. I had no idea what she was doing with my card, until I saw the -$ 4.99 on the screen.
This entire time I was treated like some sort of criminal, offered no apology & the woman added money back to my card without asking what I wanted done.
Needless to say this post was written based on 1 bad experience due to a probably once in a lifetime return to a grocery store.
If you are going to work with the public you should learn how to control your emotions and provide the best customer experience ever.

The workers seem good, and the lines are usually quicker than Vons or Smart & Final, but man this location needs that remodel asap.
One of the trashiest Ralphs in Southern California by far.
Dirty, parking lot is good for parking, but it’s full of morons, shady drug dealers, and homeless people.
The directors of Hills Have Eyes could have seriously cast the characters for their entire movie by just going here for a day or two.

Friendly customer service. Went in looking for an item in the meat section and the manager took his time to inform me about the products. The store is fully stocked, clean and the prices are reasonable as well.

We live so close to this Ralph’s and it would be so great if we could utilize their products but unfortunately their service is some of the worst I have ever experienced, especially the ladies who work behind the Deli, they have a number system but don’t use it, favor the regulars while you are waiting much longer, don’t even look up to see the line developing, just deplorable.
So for any deli item or sandwiches drive a bit farther into old town and get better sandwiches along with better service!!!

Had no idea there was a Ralph’s on Colorado. Very nice location with friendly employees. They have amazing deals on fruits and vegetables. Like that there is no lines at checkout. Get a Ralph’s card if you don’t already have one. You can get really great deals!

The best customer service:) I purchased a Jonny walker whiskey for $ 49.99 from the store near Ventura and hazeltine. That store was too far from my place so I called the stores near by to see if it’s ok to return it. I called 4 stores before this one and none of them agreed to take it back even though I had the receipt and my card with me… Bob (the manager) and Roxxanie (the cashier) helped me with my problem:)

I live just a few blocks from this Ralph’s and am in this store more than I would like … usually 2 or 3 times a week. Because I am in there so frequently, I know most of the employees by name and they are always friendly and smiling. There have been several instances when I needed to get something from the back and had no trouble getting assistance to do so.
Warning: The climate INSIDE the store is more that of Alaska than Southern California. If you are going to be in there for any length of time, I highly recommend a jacket and long pants.
My favorite thing about shopping here is that they are very quick to open a new cashier line if more than 3 people are in line.

First awful thing I see walking in…
A nice old handicapped lady putting food in the trunk without bags, apples, oranges, she’s just shifting them around while her other hand is held by a crutch. Why no bags? I’ll tell you why, because some %#% politician decided that not providing bags would save the environment. Instead of coming up with biodegradable bags. Yep you got it, you have to remember to bring your bags with you otherwise they’ll just toss your %$#% in a cart rolling all over the place.
This place is a %#%% hole full of Ralph rejects who apparently were shipped from other stores here because they know little about customer service and I suspect the union couldn’t fire them.
I went in today to a line but grocer cashier guy said his line was closed.
So I go to another line and I’m not blaming the customer as much as the bagger. You have to provide your own bags here remember, so he’s messing about trying to get the food in the bag, waiting to get 4 items checked out, 10 minutes later, no sense of urgency btw on the cashier’s side I’m out the door but not until some homeless guy asks me for money.
The manager here, he spent most of the time roaming around the store trying to act like he’s commanding whatever instead of focusing on customer service.
No self service registers, yep you’re stuck with the rejects in the front. During lunch time 2 cashiers, who aren’t happy about life, but not just quite ready to call the suicide hotline.

I think sometimes Unilocal gives one the opportunity to replay surreal moments and you get to write your own script as to how you would’ve handled a situation. For instance, in this episode of «Replay Your Outrage» I was in line to buy my crap.
I got cash back. This is what I got «Oh, damn…(searching thru counter) HOW much did you want back?» (upset)
Me: «$ 40»
cashier: «man, next time ask first please.»
Me: *silent fuming… stares at groceries that now look like a pile of dung*
Okay, I’m not a fucking mind reader and didn’t know you didn’t have it in your stupid register. Let’s replay now with what I should’ve done…
Cashier: «Oh, damn…(searching thru counter) HOW much did you want back?» (upset)
Me: «$ 40»
cashier: «man, next time ask first please.»
Me: «Do I look like fuckin’ Kreskin motherfucker? Gimme me the fuckin’ cash, do your fuckin’ job and shut the fuck up, fuckface. Ask? Really, shitbag? When was the last fuckin’ time anyone asked first what was in your fuckin’ register before getting cash. Oh yeah, a fuckin’ robber… THAT’S WHO ASKS FIRST! Dumbshit… please»
Which, of course, in the tawny armpit of Pasadena would get me thrown out. Would’ve been worth it though.
I’m never shopping here again, even though Kroger’s owns them and would like to support Kroger. This was just stupid.

Whomever is the district manager for his Ralph’s, you really need to do a surprise visit. You have the most unprofessional, unfriendly and condescending staff I have ever encountered. I live 1 mile away from this Ralph’s but I’m willing to drive an extra 3 miles and go to the Vons on Figueroa.
I will never ever come to this store again.
There are too many instances for me to put on this review. Rude Rude Rude!