Newport Dental

AVOID AT ALL COSTS!!!
I went in for a teeth cleaning and was recommended $ 1,600 worth of work I didn’t need. When I questioned procedures listed on my invoice that the dentist hadn’t even recommended, the payment guy (who was EXTREMELY RUDE AND CONDESCENDING) became upset and even more condescending.
When I requested just my basic cleaning, he said I couldn’t get it without the additional services he was offering. WOW, what a scam.
As an example: The shady guy tried to charge me $ 100 to wash out my mouth after the cleaning… And made it sound like I was getting a deal.
Further example: he wanted to charge me to treat cavities. When I confirmed with the dentist that I didn’t have any cavities, the payment guy just crossed it out, said nothing, and pretended like it never happened.
AVOID!

I brought my mom as an er patient and a senior here as we have currently moved back to the area! I use to be a patient when I was a teen about 15 + years ago! They gave her an outrageous price with insurance then tried to say her insurance was not active! Once we called insurance to confirm that everything was fine I asked them to check again and was given a hard time! Once pricing and insurance was all sorted out she was given an appointment and I gave the payment! Her procedure was postponed 3 times and the explanation was that the dr cancelled each time on the day of the procedure! So the 3^rd time was a charm and we decided to go somewhere else! I would not trust this unprofessional office and this incompetent dr with my mothers health! Never again! To top it off the refund check will not be issued for 45 days!

Although the front office personnel are very friendly, I am very disappointed with this offices services. I scheduled an appointment for an exam and a cleaning with the Newport Debtal call center. I showed up to my appointment on time and waited approximately 20 minutes after my paperwork was filled out to be examined in the back. After my examination I expected to get a cleaning. A person from the back office came to me and told me I will not be getting a cleaning today because there was no schedule dental hygienist on duty. I then asked the lady from the back office why would they schedule an appointment for an examination and cleaning this day if there was no one here to clean my teeth? She stood there and said «I don’t know» and stared at me with no explanation.
I was upset not only because I didn’t get my teeth cleaned, but because I drive from Los Angeles just for someone to look at my teeth to say they were ok!

I had an amazing experience here. One of my teeth was broken almost to the gum. I called at 10:30 AM and they got me in same day, even though I said I could wait. My appointment was for 3:00 and by 3:05 I was getting x-​rays. I was never waiting in the chair for the next step for more than a few minutes.
I’m terrified of going to the dentist from a past experience, so had put this off for a long time and there was a lot of work to do, but the staff even stayed late to make sure I would leave with temporary teeth. Everyone was extremely sensitive to my anxiety and made me feel comfortable the entire time. Dr. Martin, especially, went way above and beyond to make sure I knew what was going on and that I was doing OK throughout the process.
I could not have been happier with my visit. The negative reviews here don’t match my experience at all.

Best dental office I’ve ever gone to. Ive seen the Dentist oral surgeon and orthodontist, all of them have took their time and did the job correctly. The office staff
Is great Maria and Ramon are awesome they will pop in on you and make sure you are alright. Everyone
Treats you with respect and is very caring.
If you want great work done on your teeth this is the place to go yes they have a lot of patients, but that means they are doing RIGHT! You won’t find a better
Dental office first class people.

Staff is great and friendly but the waiting is so long! Not worth it. 2 hours of waiting.

Worst dental group ever. Miscommunication everywhere. I went for the ortho and they are quick to take your money and don’t even do a good job. I finished my ortho and I feel like I need to get braces elsewhere. They have managers they don’t know what they are doing and the billing staff is lost. I had to pay out of pocket because they weren’t sending the paperwork to the correct insurance group. Every time I called my insurance they said they didn’t receive anything. Worst experience ever. I know it’s all about the money but make it seem like it’s not. If I can give zero stars I would. Stay away from this place. It’s not worth it.

Agree with most reviewers… Don’t go! If you do, get a second opinion. Most likely you will not need the work they have prescribed.

Wow. I’ve been bringing my kids here for over a year. And now I’m seeing why all the negative reviews. Now keep in mind I do not have a high tolerance for miscommunication but there needs to be some standard for a medical office especially when dealing with kids.
They have no semblance of keeping a schedule. The doctors are fine. The hygienists, not so much. The is no communication behind the counter and we’ve had to schedule and reschedule because of clerical errors.
I’m writing this as I’ve been waiting in the waiting room for over an hour and a half from the time they asked me to come in.

This place is a SCAM! Do not go here. I waited an hour and a half to get x-​rays complete. Then afterwards, a guy came out and told me that I needed deep cleaning that would cost me over $ 930+ and the rest would be taken care of by insurance. I told him that I was only here for routine x-​rays and cleaning and he insisted that I needed deep cleaning. I became very angry and stormed out of there. I called my insurance company and insisted that they deny all claims from this fraudulent place!

DO NOT COME HERE. YOU HAVE BEEN WARNED.
This place is terrible. They try to jip you every chance they get. I’m a smoker so obviously my mouth is going to need a little more work so they told me about getting this deep cleaning. I talked to the finance lady and she told me that it was going to cost $ 250 and that my insurance would cover the rest. I figured it was a bit expensive but I probably do need it. I just got a bill in the mail for $ 600! The lady basically lied to me because she never told me that my insurance might deny the claim. If I had known that my insurance might cover the procedure, I would have had them get a pre-​authorization and rescheduled the appointment.
I just called and spoke with their office manager who flat out lied to me as well. She told me that once they got the first denial letter back from my insurance that they filed an appeal on my behalf. What she didn’t know was that I called my insurance company a few days ago to find out what was going on and nothing was mentioned of any appeal every being filed.
The funny thing is that my friend is an oral surgeon and when I told him I went here, he actually laughed and told me to go somewhere else because all BrightNow dental offices care about is money. They’re basically used car salesman trying to get your hard earned money on services you either don’t need or say you only have to pay a certain amount, only to get a bill in the mail.
My advice is go to another office but if you’re actually are going to come here, make sure you don’t actually sign anything or know exactly what you’re signing. They’ll tell you one thing but what you sign is actually different. Apparently you need your attorney there to review all the fine print.

I would give this place 0 stars! They’re a rip off. I paid over 1200 dollars for a root canal and that’s with dental insurance! I was in a lot of pain and wish I would have done my research.

This is the worst experience I’ve ever had at a dental office. They have absolutely earned zero stars.
First they tell me to come 15 minutes early to fill out paperwork (standard) but I filled it out at home so I came in on time. After waiting 30 minutes they call me to have x-​rays taken. (This is after multiple people walked out because the specialist was an hour and a half late. Should’ve been my clue to leave) They walk me to the x-​ray room and leave without saying anything. About ten minutes later the technician comes back and starts the x-​rays. I’ve never had so many x-​rays taken and she almost lost the bite thing down my throat. Cue gag-​fest.
Next they take me to the exam room and again, leave with no explanation. Approximately 3 candy crush games later the dentist shows up, looks in my mouth for at most 3 seconds and declares that I have two cavities. I’m prone to cavities so I wasn’t surprised, but I haven’t had any discomfort so I asked her to point to which tooth it is. She points to the x-​Ray, but I asked her to point it out in my mouth and she said she couldn’t because they are too small. But she «diagnosed» the cavities before looking at the x-​Ray… Makes no sense. THEN the dentist turns and leaves WHILE I’m mid sentence!
Another 5 minutes later someone from billing comes in and informs me that I MUST have my fillings taken care of today and it’s going to cost me about $ 1200… I say no way, I’m just here for a cleaning and I’ll get a second opinion on the cavities. She then turns and leaves as I’m asking if they have time for it. When she returns she says it’ll be another 20 minutes before the cleaning and leaves.
After being left to wait, walked out on, and flat out ignored it was a no-​brainer. I walked out and let reception know, there’s a reason this business is so poorly rated.
DO NOT WASTE YOUR TIME. This place is the worst.

DON’T DO IT!
Worst cleaning I have ever had. This place is the Walmart of dentistry. Quantity over quality. The $ 29 cleaning w/​x-​rays is enticing but you really (barely) get what you pay for.
After xrays and being informed that I had «cavities», the office manager swings by with the bill, including fillings and some varnish/​wash…$ 750! I declined the fillings or to make an appointment for later to have them done.
THEN, they do the cleaning. Probably the fastest cleaning ever! 10 minutes??? And it felt like she just did the top teeth.
I can’t wait to have insurance again so I don’t have to deal with these yahoos!

Dr Martinez is wonderful and the staff is really friendly as well! I went in for four teeth extraction. It was quite obvious that I was extremely nervous, so they put on a movie as I was waiting in the patient room. Every time the staff passed by, they made an effort for small talk which I appreciated since my heart was racing at this point thinking about the procedure. When Dr Martinez finally started operating on me, I was surprise it only took about 15 minutes! (Or at least it felt that short) They noticed all my subtle gestures of discomfort and quickly asked if I was ok.
I am really happy I decided to get my extraction here. I definitely would recommend this office.

I should have looked this place up on Unilocal then I would have known of thier bad service. I waited for over an hour over my appt. time. The doctor (Dr. Karen) wat not helpful or patience in explaining to me procedures or answering questions I had. Luckily, they did not begin to perform the two root canals they said that I needed. I then waited in the dentist chair, bib on and reclined in a laying position for another 45 min for someone to talk with my about insurance. Horrible. I now will book with another office.

I visited Newport Dental in Pasadena, CA on 10.5.13. After waiting for hours, I was xray’d and examined. Ramon the Financial Coordinator came to me and said that for 2 regular fillings and 1 Root Canal I would have to pay 1262.00 out of pocket. When I looked at the list of procedures, many of the listed procedures did not have DPT codes. When I said that I was almost sure my insurance covered porcelian top and metal bottom crowns, he insisted it wasn’t covered and that I would either need to pay $ 300 out of pocket or go with a full metal crown. He also insisted that I needed a deep cleaning and that it was also not covered and that I would have to pay $ 90 out of pocket. This is fraud and some investigating needs to be done because they are stealing money from people and claiming their insurance doesn’t cover services that should be.
I then went to get a second opinion, and the new dentist actually found more cavities, and that I would only need a regular cleaning. After they got in touch with my insurance and checking my benefits they said that my out of pocket for all services would only be $ 385.00.
How does that even compute?
My appointment was at 9 am, and by 1pm I STILL hadn’t had the «deep» cleaning they said I needed. I’m actually glad they took so long because it gave me the time to check my benefits and check to see if the procedures and medications they said I needed were actually necessary. I walked out of there, and took my xrays with me… which also happened to be crap because the doctor that gave me the second opinion couldn’t see everything. The new dentist ended up giving me a full new set of x-​rays free of charge, as a courtesy, for the horrible experience here.
DO NOT GO HERE!

This place is out to rip you off! I have been going there for a few years (I can only afford this insurance) and time and time again when I go in for an appt I tell them EXACTLY what I want dont and DON’T want done. They try and rip you off by telling you need deep cleaning and all these other things for a treatment. I strongly advise to see the breakdown of the treatments and pick and choose what you REALLY need.
Also, I finally got new insurance and went to a trusted dentist and they told me different things from what Newport Dental told me regarding the treatments I needed.
And their mouthgards suck.
I recommend Miracle Smile Dentistry.

On three different occasions over the past three months, representatives of this company promised my wife they would contact me and try to get off on a better foot by addressing my dissatisfaction. Didn’t happen.
Geez folks. I address customer service issues in the course of my work. Nobody looks forward to making contact with unhappy customers; however it is both necessary and helpful to any business enterprise. Ducking unhappy customers is just plain dumb. Shortsighted too.
See a problem, address the problem. It’s good business.

If I could give this dental mill a negative 5 I would. I went in for a dental emergency because I broke a crown. Trying to actually schedule the work to be completed is a huge pain. Then the crown actually completely came out, and I called on a Thursday, but they want me to wait till the following Tuesday for an EMERGENCY. So I chose another Newport Dental, I was told come now we can fix it. I got another consultation coasting more than the first. So I went back to the original Newport dental only to be seen by a different dentist, now being told that I waited to long and my root canal needs to be re-​done. But wait, we can schedule it in two weeks.
They suck!!! I’ve gotten a referral to a new dentist. Hopefully the 4 weeks of being dicked around my newport dental did not cause more damage to my exposed dental work.