Irina Jasper, MD

Run! I’ve gone to a highly respected dr. In Pasadena or the last 4 years but decided to switch as he was a family friend and I wanted to utilize my insurance. Mistake number one! Going from such a amazing doctors office to this one was just horrible the staff there is unfriendly encourage irresponsibility and they are unwilling to work with patients. I’ve only been there once but they rescheduled on me and did not call to let me know I showed up and the place was closed they call me the next day to tell me my appointment was rescheduled Uhhh duh I figured that one out YESTERDAY! When I did see the doctor she was very sweet and helpful but her staff is horrible. When I had a recent medical problem they were so rude and I hope there kids never have to be picked up from a school because when telling them I couldn’t make an appointment because I had to pick up children from school that day patty said «it’s not my problem let them stay» yeah you let a seven year old worry about where their ride is. Heartless! Mistake number two dr jasper allowing patty to work at her office! If you have all the time in the world and don’t mind taking days off of work and not being helped and having to take more days sign up with this doctor otherwise run. I’m going back to my concierge doctor because my time and health are important to me and him

Dr. Jasper is my all time favorite doctor. She is very knowledgeable and knows what she is talking about. I was a patient about 5 yrs ago for about 5 yrs. Unfortunately I had to change my medical and leave Dr. Jasper. I have had repeated issues with my current PCP and desperately needed to see a doctor that I trust, would listen to my health issues and devise a plan to solve my problems and get me healthy again. My need to see a doctor was urgent and last minute. Dr. Jasper was not only able to get me in right away but also sat down and took the time to listen to me discuss my health issues. Dr. Jasper is the kind of doctor you can count on. The office staff and nurses are wonderful! It’s so hard for me to believe all the bad reviews here, even before Unilocal came along I always had raved about Dr. Jasper to friends and family. I have even referred family to her, because she that great. Sure I get the privacy thing, but seriously… for the complainants, since you’re listening, have you ever heard enough info to know everything about other patients. Maybe you should check out county hospital and humble yourselves a bit. Thank you again Dr. Jasper and Staff!

Again, can they fix their privacy issues! Why do their representatives discuss everything and call insurance companies when other patients are listening in!
This is against HIPPA. Its very uncomfortable to for patty to ask me why am coming to see the doc infront of other patients. Its private!!! Ask me in private!!!

I had only one experience in this office and it will be my last. Unfortunately, this office is extremely CHEAP. I requested for a copy of my results and the lady at the front desk said they can only fax it or I must mail them an envelope with a stamp because apparently they are too CHEAP to provide one. LAZY and CHEAP is not somewhere I would like to continue with and that’s unfortunate.

A reasonably good medical doctor but her business practices and chronic billing mistakes caused me significant time and effort over a 4 year period. 99% of the time the billing was wrong and I had to fix it — in other words I was always having to do their work for them if I wanted the bill to be accurate and correct. Additionally, after being an established patient she double billed a preventative visit when she had not been billing that way before plus, that visit was only 15 minutes. She should have followed precedence, or told me up front when she asked me if I had anymore questions that if I brought up an issue beyond what the preventative care covered, that I would be billed in addition to the preventative care office visit. She did not do so, nor respond to several letters of concern. Not worth going thru since there are many fine doctors in the Pasadena area. I experienced no follow up, inability to correct billing mistakes and long periods of time before they would be sorted out.

Great and efficient doctor. One of the three times I’ve gone I had a long wait, but the other times were right on time. However, she has always been very friendly and thorough.
FYI, they only take cash or checks for your co-​pay. The parking lot is also cash only and no validation is given.

I called the office for an immigration medical exam. I was told it was $ 240 cash only and that the exam included EVERYTHING. I was advised by my immigration attorney to ask what ALL of the fees could be so I asked if there would be any additional charges if I required vaccinations. The office advised me again that $ 240 included everything; vaccinations, tb test, blood draw, lab work, x-​rays. I scheduled an appt and two days later returned to have my tb test read. I was then advised that I would have to receive the MMR vaccine because the titer that they performed two days prior revealed that I needed it. An additional $ 113 later, on top of the $ 240 cash only, I received my paperwork. I was very upset that the office staff was not truthful with me up front and I hope they did not take advantage of me or others because we are not US citizens.

Dr. Jasper is knowledgeable and friendly. Her staff is terrible — rude, incompetent, and untimely. There is little privacy — much discussion takes place right next to the waiting room where everyone can hear, and there is no curtain around the exam room doors, so there is a direct view inside to where you are sitting with a piece of paper to cover you when the door opens.
Here are some of the unacceptable problems I encountered.
I signed a release form for the doctor to get pertinent information from a previous doctor. That previous dr called me to confirm that I wanted the info transferred. When I asked Dr. Jasper’s staff for the information, they recalled being contacted, but had lost the information. I asked them to recontact the past dr to get the info again. Four months and many phone calls later, I still do not have the information!
When you have tests done, the dr tells you that if you don’t hear from them in a week, that means your results are fine. I had tests done and heard nothing. Several months later when I went again I asked to see a copy of the results. I was the one to notice that I was given the wrong test!
Once when the Dr was out, the staff referred me to Urgent care. I made an appointment with Dr. Jasper a week later for follow up. Urgent Care had no record of my tests. I had to have them all redone. This time I insisted on seeing my results. Over a week later (when I was told the test results would be ready in 3 days) only half the results were in… and I was given an incorrect test, AGAIN!!!
For the next week and a half I called every other day asking about the rest of the results. Every single time, they told me that they had already given me the results and I had to explain again that I only got half the results. The receptionist kept telling me that she didn’t have time to find out where the rest of the results were, or if the tests had even been done. I finally went in to try to talk to them in person and was rudely told by the doctor, nurse, and receptionist in front of an entire crowded waiting room that they were too busy to talk to me that day and I should come back later. Two and half weeks after I had the tests done (for the second time).
I cannot deal with them anymore and will have to go to a third doctor to try to get the remaining tests. I have a feeling my insurance company is going to have a problem with the same tests being ordered three times in one month.
To summarize: I was treated rudely, not given my results, had the incorrect test done on me on two separate occasions, and had results disappear twice as well.

I was a patient of Dr. Jasper’s for about 3 years. I absolutely loved her, but her staff is horrible, especially her office assistant named Patty. She doesn’t seem to understand simple information, misfiles paperwork and is generally really dumb and unfriendly. Even though Dr. Jasper herself is great, I’ve had to drop her and get a new primary care doctor because of the shoddy office work. Patty has misfiled some of my doctor’s notes, which were important to present for my work since I’m on medical leave! Dr. Jasper is herself a very sweet, friendly and caring doctor, always listens to her patients thoroughly and even asks personal questions about your life, remembers some important details. She’s Russian, like myself, and can be often heard chattering away on her cell in Russian. She’s got a great sense of humor as well! She just needs to drop her terrible office assistant, and a couple of her nurses, who seem cold and don’t know how to give a shot. That dumb bitch, Patty, is the reason I have to stop seeing a great physician. So, conclusion: Dr. Jasper is great, but beware of her staff.

Dr. Jasper has been my physician for over five years now and I couldn’t be more pleased with her. She’s efficient, but I never feel rushed. She’s very smart, yet has a good bedside manner and can communicate in an effective and understandable way. Yes, her office is super busy and sometimes the wait can be an hour or longer, BUT I’ve never made an actual appointment weeks in advance — her front office always seems to be able to squeeze me in same day with the caveat «you’ll have to wait awhile.» Fine! I’ll happily wait an hour or longer rather than a whole extra day while my symptoms get worse. Dr. Jasper has also given me excellent referrals to other medical professionals, and has always followed through with what her office has said it was going to do, whether it be calling in a prescription, or obtaining lab results. Follow through combined with competent care from a doctor gets huge points in my book.

I’ve been Dr. Jasper’s patient for about a year and I’ve seen her a few times. I’ve never waited more than 10 minutes to see her. She’s got a good bedside manner, listens well and gives practical, no-​nonsense advice. I like her and would recommend to anyone.

I was a new patient to Dr. Jasper this past week. She is very friendly and knowledgeable. Dr. Jasper listened to me and my symptoms and prescribed an appropriate treatment.
I am a nurse and I love it that I found a doctor like her on my first try (I am new to the area) and had to rush to designate a PCP.
In regards to a lot of these comments about the time spent in the waiting rooms — every doctor I have ever gone to I’ve had to wait in the waiting room about an hour or so before seeing them. In these days of skyrocketing malpractice insurance costs and doctors switching to concierge service more and more primary care providers are leaving primary care and the remaining are then overbooked and the result is longer time waiting.
I thought my wait was well worth it to be squeezed in the day when I was feeling incredibly ill and was able to start treatment sooner than to be given a next day appointment or having to spend double and go to Urgent Care.

Dr. Jasper has been my doctor for over 4 years. Her office is a little hectic because she is in high demand. She has a good bed side manner and will explore alternative treatments before being quick to write a script. I am so glad I found her.

She is amazing. She always takes me as a walk in when I’m sick, and she really listens, and cares about my mental well being as well as my physical. I would never look for another Dr… ever!!!

Dr. Jasper was my doctor for two years in Pasadena. During that time I probably saw her six or seven times for check ups, as well as for illness. Most appointments I waited for over an hour in the waiting room which, every time, I found to be ridiculous and vowed to find a new doctor. When she’s with you, she’s nice, but she prescribed me antibiotics for everything and I often felt like she might be misdiagnosing me because she was in such a rush.
It’s also unfortunate that her nursing staff is located so close to the waiting room because on more than one occasion I heard them describing a patient’s diagnosis over the phone to them, including vaginal infection. If I had been on the other end of the line I would have been mortified others could hear.
I would not advise anyone to elect to have Dr. Jasper as their physician.

(This review is the same as the one posted for her old Westlake location).
I saw Dr. Jasper at her office in Pasadena about 5 – 6 times between 2005-​07 for yearly check-​ups and a few non-​crisis problems. She seems fairly knowledgeable and was never rude, but I sometimes thought she was either lazy or irresponsible as a doctor.
One conversation that stands out in my memories went like this:
(Dr. Jasper looks inside my throat).
Dr. Jasper: It looks like you have strep throat.
Ace: Actually, I think that’s a canker sore. I get them a lot when I haven’t been sleeping much.
D: No, it’s strep throat. I’ll write you a prescription for antibiotics.
A: OK then, don’t you want to swab it to make sure?
(prescribing antibiotics to patients who don’t need causes antibiotic resistance in bacteria, which it is a HUGE problem)
D: No, that’s unnecessary.
A: (thinking to self, WTF?) Then I’m not going to take it.
D: It’s going to get worse over the weekend and you’ll regret it. I’m giving you this prescription anyway.
I didn’t take the prescription. The canker sore disappeared two days later.
…
The one good thing about Dr. Jasper is that she seems committed to women’s reproductive health and access to birth control. If that’s your main concern, she could be a decent choice. I would personally go elsewhere, though.

I think Dr. Jasper is awesome. She is a no nonsense Russian woman doctor who may come across as cold, but she is just Russian. Last week, I had been the sickest I have been in years. I couldn’t breathe, had a fever of 102 and was coughing so hard it was making me sick. I called Dr. Jasper and the nur se said that I could come in the same day. I did have to wait an hour or so to be seen, but I didn’t care that much because there were about six people ahead of me. The only reason Dr. Jaspers office doesn’t get five stars is because the front desk girls need to be a little nicer. Once I was seen by Dr. Jasper, she immediately told me I had bronchitis and it was good that I came in. I don’t have insurance and the visit cost me $ 60 — I walked out of there with antibiotics, an advair breather and a prescription for codine cough syrup. I’m grateful for Dr. Jasper not only for myself but because she helped diagnose my mothers breast cancer and save her life.