Jim’s Shoe & Luggage Repair

My husband and I brought a pair of his favorite Cole Hahn shoes to Michael for heel repair. He recommended heel replacement and did a fantastic job! I then brought my Ugg boots in for clean up. They were full of salt and looked horrible! The boots were transformed. So happy with the work they do here.

The shoe repair is okay BUT their hours are erratic. I gave them a pair of business shoes. when they were supposed to be ready no one answered the phone for several days. I drove down to the store and it said closed for 10 days they let me down big-​time .don’t use these people .you’ll never know when you’re going to get your shoes back.

Took in a pair of tall leather boots that needed to be stretched near the toes. They were tight and needed more room above the toes, and on the sides. Very in-​expensive to get done. Checked several shoe repair places in the area that were charging 2 – 3 times more. The boots fit perfectly, and even had a little room for heavier socks. Friendly, excellent service and he really knows what he is doing and explains what he will do.

Excellent, friendly service. I came in to get a pair of my favorite ferragamo shined and ended up getting new heels and soles as well. It was significantly cheaper than buying a new pair and they came out like new. Highly recommend!

Fixed my favorite carry-​on luggage quickly and at a reasonable price. The bolts holding the handle in place had begun to come loose and I didn’t want to replace it. I took it in on a Thursday and asked that it be done by the following Tuesday morning and it was! When I picked it up I was told that all the handles had been reinforced as they were getting loose too. I am very happy with the service and the quality of the repair for which I paid $ 22.

My experience was the opposite of Bridget’s, which has taught me to not base opinion solely off of one review on a website such as Unilocal.I brought a vintage Chanel purse valued at $ 5,000, along with a pair of leather shoes, and both items were fixed to perfection. The owner was extremely knowledgable, friendly, and explained, «this is my job I will be able to fix this.» He was right, the purse straps looks as If they were never ripped. There were other people in the shop, and the owner seemed as if he was busy but greeted me and guaranteed service that same week. After stumbling upon the first Unilocal review when looking for a leather repair man, I was hesitant at first but after asking around for other opinions, I heard nothing but great things about this business. I am so thankful that I did not allow that review to deter me from bringing my items there, now I feel I have found a hidden gem that I can utilize for years to come. I will absolutely be using this business in the future and will highly recommend it to others also!

I brought in a Burberry purse to have the leather strap repaired — to make a new hole he eyeballed it and just made the cut. Ruined the strap, as it was, of course, way off. When I complained that I couldn’t believe he did this — he had done it right in front of me — he asked how much of the $ 50 repair I think I should pay. Uh, you RUINED at the very least, the leather strap, if not the whole purse — the reason I was bringing it in to be repaired is because the leather straps match the leather on the bottom of the purse and it was impossible to find matching leather, as the purse was about a year old and the leather had worn a bit. $ 400 purse, ruined. I told him of course I should pay $ 0 and he screamed at me I was planning on having him (ruin the purse?!) do this all along to get out of paying for the repair and threw me out of the store — BEWARE.