LL Bean

I like LL Bean and have always had great experiences with them in Freeport or online, but I will not shop in the Paramus store again. I had a bathrobe that did not hold up well. I called customer service and they said to go ahead and buy a new one (slightly different) and then to return the old one. I was to receive the value of the new one back. I went to Paramus to complete the return and the store manager (Sam I think) refused to complete the return. He insisted that the bathrobes were different and was rude. I asked him about their lifetime warranty and he smugly replied that it was a «satisfaction guarantee». I do not know what the difference is but I guess he thinks that it means that he can be rude and demeaning to customers. I explained that I already spoke to customer service and was simply following what they told me. I ended up having to hold up the line and call customer service and they made the store manager refund my money. There were dozens of ways he could have handled this better. If he was not sure he should have called them himself instead of treating me as he did.

Exceptional customer service for Northern NJ, something I rarely see around here, they must have been flown in from out-​of-​state. Very knowledgable and helpful staff. While in the store, I was impressed by the interest shown towards customers and concern over whether customers were purchasing exactly what they wanted. Products I’ve bought from Bean are a little more money but are high quality and much longer lasting than the cheap stuff. I have a spring jacket I bought in the early 2000s, well worn and still in great shape.

Last time I ever purchase anything online from them, returned unused canoe cover that did not fit and I got charged for return postage. Just lost me for good.

Excellent Quality, Excellent Service, Excellent Guarantee.

L.L. Bean is a fabulous company that really stands by their products. They offer a 100% satisfaction guarantee, with no time limit. Who does that anymore?
I called the store on Thursday, to test out this guarantee. I spoke with a lovely woman and I explained to her that a coating in my backpack was peeling. She told me to bring in the backpack and they would look at it. That I would be able to exchange it or get credit. So, Friday afternoon, I hopped in my car and drove up Route 17 to see if it was really that simple. I walked into the store with my old backpack which I loved dearly (it traveled all over the US, Europe, and the Caribbean with me). I got up to the registers and told the gentleman what happened, and he walked with me over to the backpacks and we grabbed a brand new Deluxe Backpack. I handed over my Driver’s License (because I didn’t have my receipt) and it was done within minutes. The newer Deluxe Backpack is a bit smaller than my old one was (and I think a tad bit less expensive), but my old one was useless to me in its current state. So, I’m more than thrilled that I was able to trade it in for a newer model.
I’m super impressed with L.L. Bean as a company and as a retail store. I have been purchasing L.L. Bean products for over 20 years now and they are just first class.

I really like LL Bean. Their stuff does last a long time and I have been satisfied with their customer service on the 2 occasions I needed to warranty something.
First things first, I still have a basic book bag I bought from LL Bean when I was in college around 1995. While it certainly doesn’t look new, this book bag has lasted almost 20 freaking years! My dad uses it now and I think the biggest draw is how tough and comfortable it is. He thought about buying a new one but realized that the new ones just aren’t the same. I wonder when if this bookbag will ever fall apart!!!
Like I mentioned earlier, we had to warranty 2 items. One was my wife’s fleece vest a couple years ago and more recently my daughter’s fleece jacket. The former had issues with a seam splitting or something and the latter had issues with the zipper. They replaced both no questions asked. I ordered a couple more things online on Columbus Day 2014 and they arrived Wed. QUUUUUICK!
BTW they seem to be running more sales now maybe to compete with Lands End. They run 10% off quite often and sometimes if you spend $ 50 or more you get a $ 10 gift card. Recently they had a 20% off along with the $ 10 GC which I thought was a fantastic deal (although I didn’t get anything that time LOL)
Great Job LL Bean!

Awesome, Money back garantee if you are not happy with an L.L. Bean product, they will refund you or make an exchange, no questions asked! They have been around for over 102 years. Now is that a long time? They have stood the test of time as a company.

If I could give this company negative stars, I would.
The firms who ranked L.L. Bean at the top of the customer service industry must be pyramid schemes, because anybody with the ability to call the L.L. Bean customer service line can tell a different story.
My boyfriend ordered boots with L.L. Bean on December 21^st, and only after calling three times for a tracking number was he ever emailed one. Mid-​January rolled around before the tracking numbers showed that his boots would ship, and when they finally did arrive — a pair of women’s shoes only fitting for an old hag were in the place of the bean boots that have now taken over a MONTH to arrive. The women’s slip on shoes have now been mailed back, and L.L. Bean is now saying that my boyfriend has to create a new order (which he has to pay for, again) before he can be refunded AGAIN. Because my boyfriend shipped the hag shoes that he was never supposed to receive in the first place back, L.L. Bean cancelled the order and is making him jump through hoops for a problem that this company created itself. L.L. Bean has now told my boyfriend that these boots are on backorder until MARCH, after he ordered them in DECEMBER. Really L.L. Bean?! We live in TEXAS, and by the time March rolls around, he won’t get to wear the boots until next year due to your company error.
When he called customer service to try and get this mess figured out he was greeted with supervisors who were unwilling to help solve the problem that their company created. This is not what it looks like to be ranked the #1 company in customer service, and it would be wise to for L.L.Bean to get a head start on turning their customer service department around.
Trust me when I say that I will find EVERY SINGLE site possible that allows me to leave a review on this company and tear them to shreds. This company is not worthy of having loyal customers and I will personally make sure that you no longer do.
In an age where it can take a split second to post something on a social site, it would be wise of the company to not staff their customer service department with ignorant and uneducated individuals who are unwilling to provide even the lowest level of customer service possible.
It only takes one bad posting gone «viral» to ruin a company. You’re welcome.

Went here the other day to get a new winter coat. Staff here are very professional. Very friendly and helpful. A variety of outdoor stuff and gear. You don’t have to travel to the Catskills or Maine to go here. I will be back

I don’t know if they prep all their staff with granola tree hugging goodness in the mornings, but I have yet to encounter anything but a happy, chipper, helpful employees.
The selection here is not that large but the quality is good and it lasts forever.
I like LL bean for comfy bedtime stuff. With my bday gift card, I left there with a gorgeous pair of shearling slippers and double lined flannel PJ’s. (flannel is in the inside as well as the outside)
Their flannel pjs last for YEARS.
When they had their outlet store in Flemmington, they had tons more from furniture (which is made so well) to sporting goods (kyacks etc) to clothing.
You were also able to buy their luggage with someone else’s monogram on it. The stuff was dirt cheap and brand new. My good friend from England proudly flew back home with his new bag sporting the name PATEL.
He cherishes it to this day.

Their «100% Cotton» T-​shirts are actually ⁶⁰⁄₄₀ blends! Old Navy sells the same shirts for half the price… and they’re accurately labeled.

Awesome store with very helpful staff! You can sign up for outdoor discovery classes too. A great way to meet people and have fun outdoors. Ask for Brian! He knows everything about the outdoors. And is very cute :)

I am always pleased when I go here. Not only do I buy merchandise but it gives me the opportunity to touch and feel catalog merchandise.

I think LL Bean clothing is really good. When you have a lifetime warranty on your products, you know that you are making it to last. The one time that I have had a problem with their product, they replaced it quickly and efficiently.
I have been to the flagship store in Freeport and this location pales in comparison to it (I had been told prior to going that this was a really really nice store, so upon hearing this and then consequently visiting, I was really really let down).
The selection was decent– they had all their major stuff, however I was let down in that unlike the Freeport store where every article of clothing also had the tall equivalent in stock, this one did not. However like Jeff W. said, this place is great for being able to see and feel the products in person as opposed to from a computer screen or catalog.
LL Bean does have some camping stuff, however I would go here mostly for the clothing and then head down the road to REI for the actual camping supplies.

Lots of people prefer LL Bean because they don’t adorn their clothing with their trademark. Personally, I prefer sporting labels (within reason). It’s basically just letting people know what’s happening with your life. Don’t get me wrong, I’m not into bedazzled stuff like 7 for all mankind, but I’m definitely into rocking the big logo on a Polo Ralph Lauren knit (collar popped).
That people that shop at LL Bean are comfortable in the woods, particularly in the woods during cold weather season. I actually own a pair of the gumshoe boots. It’s comfortable, durable, and is like a security blanket when you’re on a camping near a lake.
When it comes to outerwear, I prefer North Face. But the LL Bean offerings are great second options. And the store is definitely stock full of jackets for men, women, and children. You can also purchase butt slides here. Kinda cool.
I’d probably head to Campmoor or Meltzer’s for serious camping gear though. But for the casual outdoor enthusiast, this store is a nice one-​stop shot.
The solar radios are overpriced…

Being one of the biggest L.L. Bean fans in the world I decided to give this place a try. I have visited their flagship store in Freeport, Maine and that place will always hold a special place in my heart. However, this store does the trick when you want to do some browsing instead of figuring colors out on a computer screen. The store was definitely busy because it’s December in Bergen County, NJ. The staff is friendly (shocking for a Jersey place), helpful, and it doesn’t seem to rushed or fake. There are hanging signs that show the department’s that they have so you know where to head to. Excellent place, excellent location, excellent experience!