Neiman Marcus

How is that every time I enter this Neiman, the U2 song «Vertigo» chorus «Hello, Hello, I’m at a place called Vertigo…» Starts playing in my head? LOL!!!
Could be because this is where I shop for my niche fragrances and my head spins from all the many stocks they carry here now ! I am so in a trance … Like vertigo: D
Not really.
It is just exciting. The people are absolutely friendly too.
Somehow I wished they had Bond No9 in the store so I didn’t have to jump from store to store for the other.
Their fragrances are organized and their staff is not hurried.
One day, I returned for a fragrance which, in my early-​Onset dementia, forgot the name. They asked me to describe how the bottle looked like… voilá ! We were able to find the fragrance but unfortunately it was out of stock :(Aerin it was.
This store has Byredo, Maison Francis Kurkdijan, and Armani Privé… What about some Serge Luten ?
This store has plenty of entrances and the escalators are easy to find. It is well-​lit and that works really well for me !
Their Amorepacific counter and lady is super attentive and friendly. Also, I had shopped with a friend at their Men’s section — their staff is also super attentive and accommodating. Since Neiman is a higher-​level store, it is not one bit crowded hence, it is easier to breathe here compared to Nordies or Bloomingdales.
I can see myself coming here for the Estēe Lauder night time repair and what-​not shenanigan repairs, or moisturizer replenishments.
Toodle-​loo !

This review is based on the Jo Malone section/​area. Every single time I have been to this location (and the SF Jo Malone @NM) the customer service has been outstanding. It is what I would expect from Jo Malone and Neiman Marcus. The Sales Associates always are knowledgeable about each fragrance. I feel so special when I visit. It’s a treat when I purchase Jo Malone products-​many are my favorites: grapefruit, lime, basil & mandarin and red roses. They always wrap the scents in an amazing signature box and tie it with a bow. Old school high class style.

I picked up my classic Chanel jumbo caviar in SHW a week ago and I got nothing but very nice and professional people. Linda is my favorite SA and she always texts me whenever they have new items available. She is really good at following up and I always go to her whenever I’m looking for a particular item. Love love love her!
Don’t forget to check out the shoes and look for Jan!!!
NM is always my go to store!!!

I actually live in Houston, TX but ordered an item on the Neimans website which was to be fulfilled by the Palo Alto store. I called the store today and inquired about my item’s status, as I wanted to make sure it would get here in time for Christmas. I ended up speaking to a few people there, and all were exceptionally friendly and helpful. I’m no Neiman’s rookie, but I do find that generally more attention is given to me when making larger purchases. (Understandably so because of commissions.) I was floored by the extremely helpful employees I spoke with at this location, from the operator, to the sales associate, to the customer service desk representative.
The gentleman in particular I want to mention is Mansour, the wonderful sales associate from the Men’s department… He went way above and beyond to help me track down my fairly meager order. I was especially surprised and impressed by his level of service given that 1) it’s a few days before Christmas, during the busiest time of the year (and probably the most stressful for anyone working in retail), 2) my purchase was a relatively inexpensive sale item which he wouldn’t even get commission on, and 3) I don’t even live in Palo Alto, so it’s not like he was only helping to gain my repeat business. If you live in Palo Alto and want outstanding customer service in the men’s department, ask for him!!!
I want to mention that I had also called the Houston location earlier today to inquire about a different issue and couldn’t even get a hold of anyone in customer service. I know it’s a busy time of year, and that’s especially why I felt compelled to applaud those in the Palo Alto location.

Me: How do I look? **thinking I look dressy & professional à la Detective Olivia Benson**
Roommate: Cater waiter. You look 100% like a cater waiter.
Me: God. F*cking.Damn.It.
To say I’m in need of a wardrobe upgrade would be a vast understatement.
To say that I can’t afford a wardrobe upgrade would be an even vaster understatement.
To say, ‘sometimes you need to spend money to make money’ is a god damned lie made up by already rich people but since Visa already has me by the balls and I needed a new pair of multipurpose shoes that could use for work, everyday, dressy occasions, a few weddings I was attending earlier this year, and probably my funeral since I’ll never be able to buy anything else after this, I found myself at Neiman Marcus .
I didn’t shop around too much because the store is almost exclusively full of items that are well above my means but I found exactly what I needed in the shoe department and it didn’t take me all that long to find an associate to help get my size.
The shoe department has what seems like plenty of seating until you yourself need to sit to try something on and realize that every 2 seats are taken up by the Mr Money Bags husband of a Stepford Wife and her fancy pants purse and bags of other purchases that obviously need their own seat while I stand but whatever. WELCOME TO PALO ALTO.
The woman helping me was decent and only a tad condescending which was actually a lot less condescending than I had expected so it was fine. She was quick with my stuff but did spend an inordinate amount of time talking about how dirty my current shoes were… which they totally were but I wish we could have just dealt with that the way I usually deal with all my problems which is to totally and completely ignoring them and not give a sh*t.
Instead, kind of a big deal was made to the point where the woman got out a shoe cleaning kit, got down on her knees, and spent upwards of 3 minutes (that felt like forever and a day) cleaning the clay dust off of them «as best she could». I was like, «it’s fine, I’ll clean them later.»… although there was definitely 0% chance of me doing that I just wanted there to be less attention drawn to my dusty shoes. A part of me wanted to tap her on the shoulder and be like, «it’s okay. You don’t have to do this. I’m one of you.» … meaning not part of the 1%, and another part of me wondered if this is the Neiman Marcus version of that time Jesus or whomever got down on his knees and washed the feet of the poor because that was sort of the vibe I was getting from this situation.
Even though it initially came with a bit of snoot, the customer service here ended up being pretty bend-​over-​backwards. It didn’t take long for my transaction to be completed though I couldn’t help but notice that they asked me for 2 different forms of identification, a question about my home address, and my email when I was paying and they definitely did not do that for the Stepford Wive husbands who were paying next to me. I guess it could have been a coincidence but I’m pretty sure it was kind the whole ‘Pretty Woman’ scene where the boutique doesn’t think she can afford anything in it so it’s got to be a scam… only I look nothing like Julia Roberts and to date have not yet had hook to buy merchandise from any store. THANKYOUVERYMUCH.
I think it’s a testament to their customer service that even though I apparently and very clearly am not part of their target market, in the end i still had a pretty decent experience buying my shiny new shoes (that I will wear to the grave because they were expensive AF and basically the reason I won’t be turning my heat on this winter) and they even threw in the shoe sponge cleaner thing they used on my old filthy kicks for good measure.

Came to see the renovated store and treat myself to an early Christmas present. Not one person offered to help me in handbags so I wandered over to cosmetics. Not one person offered to help me in cosmetics so I wandered over to shoes. Once again, no one offered to help so I walked out and walked across the street to Nordstrom. The minute I walked into Nordstrom I was greeted with smiles and offers to help. I walked out happy and spent lots of money.

One star for the online order pickup service from Palo Alto customer service department.
I placed an order (a bottle of moisturizer) online on Thursday 4:30pm. I have 2-​day shop runner membership. But I will leave the town on Saturday morning, so I chose «pickup» in Palo Alto store instead of «shipping». The moisturizer I purchased is a common product, so I think I should be able to pick it up on Friday.
On Friday morning, I am afraid the Palo Alto NM store will not be able to process my order in time, so I called NM website customer service to check. A lady answered my call, after understanding my request, she called Palo Alto store and confirmed that the store will coordinate and send me the pickup confirmation email before 1pm Friday (the same day). I was very happy.
However, there was no conformation email at all. I wait until 2pm… then called the NM Palo Alto store. Instead of asking any of my order information, the lady who answered my call directly told me they are waiting for the warehouse sending my item to them and they will send me email when my item is ready… before that they have nothing to do for me. Then I asked her if she can check my order. She asked my last name and told me «there is nothing for your order».
Then I called the sales person of beauty department in NM Palo Alto store and the sales person confirmed they have the exactly same size of moisturizer that I ordered online in their store stock.
So I called NM online customer service again. Different lady answered me. I explained my circumstances to her. Then she checked with Palo Alto store and told me there is no way to get my order ready for pickup until next MONDAY. If I can’t pick it up, they can cancel the order.
Well, finally, I gave up… I cancelled my order after spending at least 1 hour to talk with customer service. You won! Palo Alto store customer service! Congrats!! Wow! Such «amazing «Black Friday shopping experience in Neiman Marcus!
Before this experience, I used to believe a luxury department store provides not only pricy goods but also excellent customer service.
After thinking about the the NM pickup service itself, maybe I should not only blame the Palo Alto store. I found this pickup service is so «efficient» — even if the product you wanna buy is just sitting in the store but you still need to wait for *3 DAYS* for pick up. 3 days, for the ppl who has fast shipping approach (like shop runner), is enough to get the package shipped home. If store pick up is not fast than shipping, why Neiman Marcus provide it to make ppl bother?

now they have TOM FORD cosmetics, full range — both makeup & fragrance. no more hassle to drive to the city~ yeah!
by the way, much nicer décor & better layout after the remodeling. shoes on ground floor (not hiding beyond the escalator anymore :) guess the new bloomingdale’s building started the race game, anyway we customer get the benefit~!!

Gorgeous store, kind service. I’ve always admired this place and wished that I could «regularly» shop here but I’ve matured to the point where I know that that’s a silly goal and this is really a better place to window shop. I’ve never had a bad experience with the staff but I do know that to get the best service, it’s best to be a regular and get to know some of the staff.

Neiman’s is an expensive store and it doesn’t really have a place in my life, but I sometimes will run in here to grab luxury personal care items that I’ve gotten hooked on that other places simply don’t carry.
Though it’s clear to everyone here that I’m a total scrub, they don’t treat me like it and always provide me with that signature Neiman’s service. That ultimately works out in both of our favors because if I’m at Neiman’s it’s always because I have something I need to pick up.
They carry Oribe, the entire line of Tom Ford fragrance, the surprisingly affordable Molton Brown, and Jo Malone.
I haven’t ventured into any of the other sections except a wistful look at the David Yurman counter, and don’t plan on it anytime soon.

If you want to relive the scene from Pretty Woman, you can do it here.
The snobby attitudes of the sales associates, especially in women’s shoes, are hilarious and frankly, I’m embarrassed for them. To continue to judge a customer’s ability to pay by their appearance is ignorant especially in Silicon Valley. «Big mistake! Huge!»
It sucks that the next closest Neimans is in SF. At home in Hawaii, my mom and I shop and eat at Neimans weekly. Aside from the poor service, the selection here is half that of a normal NM and the store is small and dated. The only reason I’m not giving 1 star is because there must be some decent sales associates that I just haven’t met since I stopped shopping there.

BS service for a store that supposedly targets the higher end customer niche; and this coming from someone who’s been here thrice recently and purchased stuff over a few thousands. The comment I got from the staffer in men’s jewelry was ‘why do you always show up so late in the day?’ Among some other choice lines, are you friggin kidding? I’ve gotten better service at in n out burger. As a luxury retailer please see who you hire to represent yourself, not judgmental staff members who treat customers like this, I should perhaps point out exactly who it is in the men’s luxury section that talks like this, but it should be the retailer to make the right hiring choices.
Basically go to take a look at Nordstrom across the street and get rid of your street trash reps.

I usually shop at Nordstrom (nothing personal, NM), but there are certain brands that Nordstrom doesn’t carry, which is when I end up at Neiman’s. This is also the nearest store in the South Bay that has a Chanel boutique, so it’s nice not having to deal with SF crowds.
I’ve had great service everytime I’m here, even when I am not looking to purchase anything or wearing a sweatshirt. I also appreciate that nobody bothers me about opening up a NM credit card, or trying to sell me on everything. Van at Chanel is a total sweetheart, and was super helpful and patient while I looked at all the selections. In addition, she remembered that I wanted a specific WOC last time I was there and went to the back to show me the new ones they received. Kani is also wonderful in the YSL/​designer handbag area, and went above and beyond to help me with my purchase. Both ladies help lessen the pain of my credit card bill a little!

I’m sorry but even the phone service here is absolutely unacceptable. Neiman Marcus expects people to come in and drop hundreds, if not, thousands of dollars, and the phone has been ringing now for over 4 minutes. It took 2 minutes of ringing to get an operator, now I am waiting for someone in Women’s Shoes to answer the phone. This is atrocious and so completely unacceptable for a store boasting «Neiman Marcus».
Who runs this joint? What a lousy place. Terrible. I regret every purchasing from them.

I was planning to get a special gift for our anniversary. I know she loves Chanel, so I decided I wanted to get her the first Chanel bag in her collection. I found a Niemen Marcus location in Stanford mall. I spoke with Linda and she was very helpful and knowledgeable.
I found the lamb skin handbag which she would love! It would be her first black bag in her collection. Linda would check in they had this in stock, but unfortunately they didn’t. She checked other stores and there was one available! I got lucky and was satisfied with the service. She would have it delivered to my place in 5 – 7 business days with signature required.
Linda was very professional and one of the best service I ever had. She added me to her contacts just in case I ever shop here again.

Noelle’s Unilocal Notebook 2014
Came to Neiman Marcus recently with my mom, my husband and baby. We were shopping to find a birthday gift for our dear friend. I was in search of parfume from the French Fashion House of Annick Goutal but unfortunately they didn’t have any in stock at the time. Patrick in Cosmetics/​Fragrances provided excellent customer service from start to finish. He was able to let us sample beautiful fragrances that smelled amazing. We found the perfect scent and purchased the gift set. They have a decent selection of Chanel and La Mer (but not nearly as plentiful as Nordstrom).
They have a nice selection of purses. Customer service in the purse department was excellent. I was able to check out the YSL Classic Sac de Jour in person, had the sales clerk write the info on a card, and I passed to my hubs as one of the items I would like for my upcoming birthday in February.
I like the ambiance of Neiman Marcus, the high-​end brands and the excellent customer service. Just as a side note, they now accept other cards such as VISA, whereas in the past it was only the Neiman Marcus and AMEX card.

A very very disappointing Neiman Marcus. Selections for men wallets and accessories was very limited. I think they probably just target women. But in general, they are still small.
I was looking at some wallets and felt very pressure to purchase when I just mentioned I liked a particular design. Before they helped me, they were standing in front of me finishing putting some shoes slowly in a box instead of acknowledging my presence. They were like 4 employees around that were doing their own thing while making me wait right in front of their eyes. For a Neiman store, this is unacceptable.
You rather drive all the way to Union Square where they are much more clean, friendly, and have a wider selection to shop from.