KEEN Garage

I had a problem with a pair of Keen work boots, the fabric lacing islets were ripping. The crew, especially the manager, was instrumental at helping me get the information I needed to file a warranty claim. When the claim was approved, I was able to go in and compare boots and try them on before ordering on-​line in the store. New boots arrived and all is well. That is a great staff at that store. I recommend them very highly!

I walked into the Keen Garage and was immediately greeted by a friendly staff member. I walked further into the space, to look at the boots, and was greeted by two more staff members. The gentleman who helped me was helpful and informative. I tried on two pairs of boots and informed him that I would need to think about it. He wrote down the names of the boots for me and did not make me feel the least bit pressured. I will return to buy the boots.

Incredibly cute interior design. My kids are usually bored of shopping but Keen Garage was an adventure to them (especially the wheel to move the shelves around!).
I am still wearing the pair of shoes I got there half a year ago, and there is not a single sign of aging on them; they are as strong as ever, and as comfortable as ever, and everyone likes them; once in a week or two, there is always someone to tell me they are cool and/​or ask where I bought them. A perfect choice of active footwear. They make me happy.

fantastic service, and nice store. they didn’t have the particular shoe I need, however they had something pretty close so I was able to understand the size and fit. the person said the store could order it for me, or I could get it online; either way. really great that they have a store in our area.

Pleasant enough staff. Unfortunately the store seemed to have a very limited inventory of everything. … tried to buy shoes, pants and shorts. … never had my sizes… and I’m pretty average. I guess ordering from the Keen website is the way to go…

I have size 12 feet. The hipsters working here took a look at me and asked if they could help me. Sure, your skinny jeans and 6 inch rolled up pants can clamber up that ladder and get me the ONE pair of size 12s.
They fit and are super comfy and don’t make my enorme feet look too enorme. Cute even. Paid cash and skedaddled. Didn’t want to cool down that warm hipster vibe.

I have to echo the sentiments of many other reviewers: the customer service here is really top notch, in pretty stark contrast to most of the retail experiences I’ve had along the Peninsula lately.
I bought a pair of Newtons here last summer, not long after the Garage opened, after learning that the company had fixed a design issue (replacing stitching with glue that wasn’t nearly as durable) that made me exchange two pairs of Keens within six months.
I’ve been wearing them constantly and they were holding up well. Unfortunately, I noticed yesterday morning that the stitching had failed in the same place where the glue had failed in previous pairs — right on the heel, where the piece with the Keen label attaches to the heel strap. I called to see if they could take them back without a receipt, and was told they could since I was in their computer system, so I stopped by yesterday afternoon.
AJ started to walk me through the process of making a warranty claim, but when I asked if they could simply exchange them at the store rather than mailing them back to Keen directly, he flagged down Lisa, the store manager who was on her way out after finishing her shift for the day. She didn’t hesitate to stop and help, and happily authorized an exchange on the spot. I was out the door within fifteen minutes with a new pair of Newtons on my feet!
Thanks for such friendly and accommodating service. I’ll definitely be back!

My boyfriend and I went in there to get him a much needed pair of shoes. We were so pleased with the service! Despite going into the store just before closing time, both the employees working, Christopher and AJ, took their time to help us out without my boyfriend or I feeling rushed at all. They made recommendations, brought multiple pairs of shoes out to try on, and gave extremely helpful tips. Best customer service experience I’ve had in a very long time. I hope both Christopher and AJ get the recognition they deserve for their outstanding customer service (and maybe a little bonus too!) I wish there was a way to get this directly to their managers, but hopefully they’ll check this out.
I will definitely be returning to this store because of all the reasons other Unilocalers have said, but primarily for the top notch service.

Very helpful workers. The store is very cool but didnt have much in the store. Great location

The Keen store is aesthetically nice to go in. What I’ve noticed is they have very little inventory. I’ve been a Keen fan for years, and they may have one color of a shoe that may have 6 colors of same shoes on Keen website. I think, new big space in hot place, why not beef it up with lots of choices. It seems staff is new to Keen brand as well

Great service, great location. What more do you want from a shoe store?

A great store decorated with lots of recycled old industrial parts, including a collection of VW Beatle hoods hanging from the ceiling. Plus an amazing assortment of everything Keen: sandals, shoes, etc. All the styles in all the sizes – very relaxed atmosphere with no pressure. The staff is really friendly and they really know their products. Today was our second visit in a couple of months and we found great stuff that wasn’t available in our local mall. The staff is so helpful and the atmosphere is so casual and mechanically interesting. A great experience and a welcome addition to downtown Palo Alto.

One of the cooler retail spaces I’ve discovered in a long while. Not only do they sell all shapes and sizes of Keen shoes (a favorite brand of mine), but the store is mini adventure in itself: funky reclaimed furniture, various industrial objects, moving shelves that can be cranked up and down by hand, counters made from steel I-​beams, plus a few more surprises I won’t reveal.
They lured me into the store all right, which was the idea of course. And I shopped and tried several pairs of shoes, but for some reason the ones I picked did not get along very well with my feet. So no sale that day, but I will certainly have fun coming back here, maybe with the kids.