Pets R US Veterinary Hospital

Nice place very nice people front girl very nice and helpful. Very clean place my dog was in good hands

Our dog Shadow was having problems with one of his eyes and thanks to Dr. Park he is doing so much better. She is very professional, kind & really loves what she does. We are happy that we chose Pets R Us. They are amazing!

Great place to bring your pets they actually care about your pets they have great prices and are flexible

My moms dog elsa got treated and hospitalized for parvo. They did an amazing job and shes better than ever now!

I ve been coming here for almost a year with my Tigger cat. Dr. Cyrog and Dr. T are amazing! Very compassionate and understanding… They care not only for the welfare of the pet but for the owner too. Amazing doctors and staff!

Welcoming and friendly staff! Was easy to get immediate appointment and wait was quick!

Just wanted to say that this place have great customer service. They really care for your pets. They provided me with an update and the vet was very nice explained every step I need to do. Thank you.

This vet is absolutely wonderful. Their prices are very reasonable and the vets are very thorough in their examinations. My dog has been to the vet many times in the four years that i have had her and not once until i went to pets r us has mentioned anything about her dry nose. This wasn’t the reason for my initial visit but during the exam the vet noticed her nose and prescribed her some cream which completely healed her problem. They seem to be busy most of the time and their service is slow but its worth it. I wont take my pets anywhere else. Plus they have a program where if you refer a friend you get a $ 20 credit toward your office visit and it works. I love this vet and highly recommend them!

Came for vaccines got great service and very low price. They were very patient with my very nervous dogs. Thank you

They took great care of my babies, and didn’t try to over charge me or take advantage.

Short and sweet… great prices, friendly staff (initially), and did a good job cleaning my dogs teeth. The reason for the 2 stars is that they left the IV in my Golden Retriever’s leg. After driving home and getting her out of the truck, I saw it and immediately called. They told me to bring her back, which I did, and they removed the IV. They were not apologetic and only offered me a discount on my next (I believe) grooming service… needless to say, we won’t make use of that. Leaving an IV in and sending an animal home is careless and shows negligence.

I just had to actually walk out of a visit.
My dog and I are new to town so I searched for places that offered a wellness plan that covered vaccines and office visits that I could pay on monthly. This place offers that, which a lot of other clinics do not. That is about the only thing I can say that made me happy.
I walk in to check in, fill out paperwork since he’s a new patient, and wait for his name to be called. When it is, I’m taken back to the office where the nurse can check vital signs and get some history on my dog. I don’t even know her name, but she wasn’t very personable with my dog and he seemed so scared. He’s never terrified of the vet but he insisted on hiding behind me. She does the check up and goes to get the doctor. When the doctor walks in, she seems timid, almost like its her first day. She doesn’t really great my dog, so he’s now even more afraid. Shes trying to check his ears and eyes and hes just too scared that she needed to get assistance from the technician. Unbelievable. Then she asks about medical history so I told her that he was seen a few months ago for his paws. A check up visit now turned into a visit about his paws. She wanted to do all these tests when the same tests were already done beforehand, and I even showed her proof. Amongst examining him, she said she was concerned about his fur sticking together on his legs and I actually had to tell her he was covered in mud. It was VERY clear he was dirty (he decided to dig a hole right before the appointment).
My poor dog was hiding under my seat and I could tell the vibe of the place he was getting was not one he was comfortable with. I’ve never seen him that way. As we’re waiting for the doctor to come back, chaos breaks out in the lobby with an owner and their dog. Everyones screaming, the dog is yelling bloody murder, you would have thought it was being torn into 2. The owner was screaming; so so much chaos. I’m not sure what happened and obviously you can’t prevent those things, but from that point, it became such a high stress situation, I had to remove my dog.
I told the front desk I wanted to just pay for my office visit and we would be on our way. I’m disappointed this place couldn’t have been my pups go-​to place, but he wasn’t comfortable and neither was I. I really did not like that the staff lacked in being personable with my dog. You would think none of them had pets.

I come from Santa Clarita to Palmdale Just because I think he low costs and flexibility of same day appointments are great. The only MAJOR downfall preventing me from giving 5 stars is that even if you have an appointment you’re lucky if you’re seen within 30 minutes of checking in. I don’t know if they over book appt times or are short staffed all the time but if you go here be prepared to wait a while before being seen.

I have to write a bad review because of Dr. Peter Cyrog, he is just horrible! I took my pup Rottweiler in last night because she got her collar twisted while playing with my other pup. She was choking to death to the point where she had blood dripping from her nose and eyes. I rushed her there not only because of the bleeding but also because she was having trouble grasping for air. He walked in and immediately muzzled her and didn’t want to touch her! Even after I had explained what happened he insinuated I was fighting my dog and she got knocked out! He had no compassion what so ever he was extremely rude and seemed to be upset because it was almost 8pm and he wanted to go home. With that being said I will be cancelling my wellness plan I have for both my pups and finding a new vet!

We bring all our dogs here since they opened. Everyone is so nice. All my dogs get the shots and physicals there plus had one spayed. One broke her and the fixed it back to new. Even when I find lost dogs I take them there to see if there chipped. I recommend them all the time to friends.

My dogs have been here and I really like how they care for the Animals. My dog has been here for her skin cancer removal.

We have been bringing our dogs to Pets R Us for a little over a year now. Both of my dachshunds were neutered on separate occasions. The first had minor complications as the cone was too small and we discovered he was able to lick his incision. We returned so they could re-​glue the incision and they replaced his cone with a larger size– free of charge. The second went much smoother since we were better prepared for the extended reach of the dachshund breed. :P
The reason I didn’t give 5 stars is because customer service can be a bit unpredictable. I would say it’s very good 90% of the time. Every time I have called to ask a question or make an appointment has been pleasant. Any time we leave our pets in their care for an extended period of time, they are very considerate and periodically call us with updates. There was one occasion where a nurse didn’t have the best bedside manner and was quite short with me right off the bat, she just wasn’t very pleasant. Other than that, I’ve always received exceptional customer service.
I decided to write this review based on our most recent experience with Pets R Us. Unfortunately, we had to put our best friend of 16 years to sleep due to old age and a number of health problems. The staff was very compassionate throughout this very difficult process. They explained everything in great detail, made sure Snuffy was comfortable, and went above and beyond our expectations. We had him cremated and received a very beautiful keepsake to remember him by. I really appreciate their effort in making the process more amicable for everyone involved.
In my experience they seem to be fairly consistent as far as pricing is concerned. Exams– $ 19. Core vaccines– $ 10. Dog spay/​neuter under 50 pounds– $ 60. Dental cleaning under 40 pounds– $ 150. They have various discount days throughout the year so I always check their Facebook page or give them a call.

Took my kitten here to be spayed. They quoted a good price and were really nice over the phone.
From what I see my kitten seems to be holding up well and I dont see any deformities so I am assuming the surgery went well. I will update on that in a few weeks
The girls were really nice and even though they were busy I feel like they still took the time to reassure me.
What is making me 2 star them is the quote on their pen holder:
«Ashes of problem clients»
I found this to be in really poor taste at a veterinary clinic. As a person who is really apprehensive about people caring for my pet It didnt comfort me one bit and I almost walked out the moment I saw it.
They really should take it down and put up something a little more professional.
And the fact that even though I dropped her off at 8:45, she had not even been seen by a doctor yet when I called around 2pm. That long for her to be in a cage by herself, scared, and hungry is unacceptable. I thought I was going to make this place our regular vet but the search continues.

Estoy muy contenta con el servicio porque me han tratado dos de mis perritos y ahora están muy bien, muy profesionales y realmente muestran interés en cada uno de ellos mil gracias

Have been here a few times now. From the minute you walk in… walked to the counter, told lady behind counter of my appointment, she told me to sign in. I signed in, then stood at counter for further instructions. I was the only one there. I was ignored, even though I was right in front of her. She answered phones, got up a few times, and didn’t acknowledge me after I signed in. Couldn’t even tell me to have a seat or anything. So I sat down.
Got called into room. Nurse tech took my info, I had a few questions, and she seemed bothered that I was even asking such questions. She answered me sarcastically and with an attitude. Finally saw doctor. Very nice and informative.
Walking out. Went to counter to pay. Stood there for several minutes and none of the three girls behind the counter would acknowledge me. They would answer phones, walk to the back, sit back down, and not once did they acknowledge me waiting there. My husband was upset with the overall service at that point, so he told me ‘were leaving, they can bill us if they want our money’. At that point another tech coming out of a room overheard us, so she came out and charged me for the visit.
The only constant issue is the staff behind the counter. They ignore you, won’t acknowledge you even if you’re standing in front of their face, give you instructions, check you out so you can leave. It seems as though customers are a bother for them to have to deal with.
One last tip… keep track of your puppy’s shots. I took my puppy’s vaccine history and I trusted the tech to know what to do and continue the next set of shots. Not so lucky. After the second visit, I noticed the next set of shots were the 5^th set. 5^th set??? So I asked the lady at the counter how many sets my pup is supposed to have. She says 3. I asked why they already gave my puppy a 4^th and now want to give a 5^th? She said because I did my puppy’s first two sets somewhere else, they recommend redoing the sets with them from the beginning. BS! This has never been true, for any Vet. So they over vaccinated and over charged me for vaccines my puppy didn’t need. They did this without asking my permission. How shady it’s that?!
Customer Service: 0
Honesty: 0
Doctors: 4
Clean Patient Rooms: 1 (always dirty & dry pee on floor. Pointed out by another customer)
Pricing: 4
Wait time with appt: 3
Phone customer service: 4

Remy’s first vet checkup. Nice staff. I would recommend them. Low cost vaccines and very clean. I do prefer to be in the room when shots are given and nails trimmed but they were great.