Serenity Hospice

It’s been a year now since my mother passed away, so I’m getting over the loss of her at age 82. But I am still red hot about the theft of her wheelchair out of her room by hospice just after she died. She died on a Sunday and on Wednesday we went clear out her room and the chair was gone. Hospice had retrieved their bed and some other equipment, and there is no doubt in my mind that they mistakenly took the wheel chair, too, thinking it was theirs.
OK, understandable mistake, but there was no effort put forth by either Windsor Court the assisted living facility or hospice to try to locate the chair. It was kind of like, «She’s dead, why are you fussing about her chair?»
Well, in the small town where I live that chair would be very valuable as a loaner to folks who can’t afford to buy their own. I’m still sore about this.

My mother was in California Rehab and Nursing and they referred us to Serenity Hospice. I agreed to let my Mom go to my hostile sister’s apartment for hospice care because Serenity promised me that I could get as many updates as I wanted on my mom’s condition since my sister wasn’t likely to inform me of anything. She was moved to the apartment on Thursday and I heard nothing that day or Friday. Over the weekend I could have called Dan, the man with whom I’d made the arrangements, but I chose not to bother him at home on a weekend. So Monday morning I called and was told that the nurse would call me back with an update since it was early morning. The next call I got was the next morning (Tuesday) just before 9 a.m. when my sister called to tell me my mother had passed away. I called Serenity again and got apologies, etc. and was told that the woman I was speaking to (Gigi) would call me back herself with an update. Never heard a word. Finally, on Wednesday at noon, I called Dan, the man with whom I had originally spoken. He was very apologetic and told me he would look into it and if Gigi didn’t call me back, he would do it himself. 24 hours later I had heard from no one.
I had wanted to bring my mother to my own home 4 hours away but was told the trip would not be good for her, and that’s why I chose hospice for her in Palm Springs and because Dan said he understood the situation with my sister and would make sure I could get any information I wanted/​needed from the nurses on the job. I am more than disappointed that they did not keep this promise.
On the other hand, from what I understand from my sister, the care my mother got was excellent and she was very happy to have their help during this time. So I can’t fault the nursing staff, just the administrative staff. If you have ANY special needs for your loved one, make sure you get something in writing and/​or speak to the nurses themselves and don’t rely on administrative staff to get it right.

No idea who wrote the previous review on my account. Sorry.