Hyatt Palm Springs

It’s that old phrase «I would give negative stars if I could» that comes to mind. This is the worst of the worst in overpriced and under delivered. The customer experience is deplorable.
We drove from San Diego for a weekend getaway and some pool time. Within an hour of arriving, someone puked in the pool and all around it. Yes, you read that right. Of course we left and talked to a front desk manager that offered to comp us half our visit. He said he couldn’t control what guests do but he would comp $ 150 or we could leave and he would comp it all. Really? That is your answer? Pay me to leave? I understand the Hyatt can’t control their guests, but they have an obligation to the rest of the guests to ensure the rest of their experience is a good one. After leaving a voicemail for the GM (who I never heard back from), they decided to comp the whole thing. Great — so we drove several hours for some pool time and now we don’t have to pay for it, but they have not offered us dinner, drinks, or another nicer room which I asked for. In addition, the rooms are run down and valet parking is expensive.
Fast forward 2 weeks and 4 phone calls later to Hyatt Corporate. I am trying to give them an opportunity to make it up to me since my boyfriend and I travel often and he is a member of their rewards program. I am sure they will want to. They can’t let the experience of one hotel lose a lot of future business. Of course they will want us to give them a chance to show us what a great Hyatt experience should be.
After 4 attempts and 4 different people not calling me back or responding to updates, another supervisor tells me there is nothing more they will do for me. It astounds me that they are willing to lose the business of two avid travelers, and one rewards member. Well done Hyatt — in a world of places to stay, you have successfully alienated two good customers. What a rip off from end to end.
Don’t worry — we will tell everyone we know how we were treated at your hotel and by your corporate offices.

Spent 3 nights here and the service was excellent all around. From the front desk, to the bar, to the valet attendance, I had a great time here. The hotel inside looks well kept and clean. Our one bedroom room, was huge! We had a view of the pool/​mountain. There was a huge living room with a big TV and our bedroom had a big TV as well. The bathroom was very spacious. Our room was cleaned and made neat everyday.
Even the pool was well kept. It was averaging 120 degrees at the time I went, so the pool side umbrellas went pretty fast. The bar opens at 6am and closes at 11pm. They have an outside bar and one the weekends, there was singing. Though the outside bar I really didn’t care for much because it wasn’t my kind of scene anyway. There is plenty of shops nearby and it seemed everyone at the hotel was great at accommodating your questions.
Sure it is pretty pricy, but I feel the people here really try to meet that price with service.

Parking: I do not recommend you parking at the valet if you are doing just 1 night stay. The street parking is from Noon-​6pm for two hours. If you arrive around 4PM and park outside, you’ll most likely check out the next day before 2PM. If you do stay for more than 1 night, you can either move your car or you may then consider valet.
Hotel: We came on a weekday, the area was really quiet and slow which I loved. We checked in but it did take a little while since the front receptionist was on the phone helping a customer. I didn’t really mind it. We checked in and the receptionist was kind and super helpful. He gave us a few more drink vouchers for our patience and recommended some hiking spots. Per the $ 20 resort fee, you’re suppose to get drink vouchers, shuttle service to any place within 3 miles radius of the hotel, bike rentals, gym and morning coffee. We definitely made use of ALL of those!
The room was BIG, we had a 1 bedroom hotel room but it also came with a living room. The hotel was relatively clean except for the toilet. it was pretty stained on the inside.
This hotel was grand, I enjoyed it and will recommend it. I also want to put a disclaimer that we probably did have better service because we went on a weekday rather than a weekend.

5 stars thanks to Mauro i checked in and he was so sweet and helpful I have NEVER been greeted with so much manners and respect thank you I’ll definitely be back Thanks to Mauro!!! So clean here and beautiful with an amazing view

My boyfriend and I have been to this location twice; once on our own and the other with our 11 year old and my boyfriends Mom.
We love this location because it’s in the heart of down town; we weren’t stuck eating at the same restaurant like typical resorts, we had the chance to walk to
Other restaurants and enjoy the town along with shopping and exploring.
The first time we had the cabana suite, which was convenient; only thing we didn’t like was it was on the first floor and we were right next to the street where there’s a door that anyone can walk through.
Also the bed is on the front which faces east, so the light in the morning was extremely bright.
The second time we had connecting rooms on the fifth floor facing the pool, it was surprisingly more convenient to the pool (to us) than the cabana room.
The bed is also on the best side so we were able to keep it nice and dark so we could sleep in.
We liked the breakfast every morning, it was basic but we enjoyed in very much
we also went to the bar outside in the front every night, the drinks were great, the bar tenders were awesome and the DJ was pretty good too. Small crowds so I appreciated his enthusiasm.
The pool is small but it was intimate and we had a wonderful time. Our waitress Sara was just a delight and she was on it, with getting us drinks, food and cleaning up quickly after we were done. She was very sweet and friendly & made the experience very relaxing for us.

$ 40 a night in taxes plus $ 25 a night to park. The room rate was jacked up to $ 219 a night due to a conference in town. This is really steep. Plus a $ 20 a night resort fee. For «a welcome drink coupon to hotel’s restaurant or lounge for each night of your stay, morning coffee in lobby, daily newspaper, daily in room water, daily in room coffee and tea, bicycle rental, business center, 24 hour Stay-​fit Gym, round trip shuttle service (3 mile radius).» When I arrived I had to wait a bit to check in as the front desk seems to be understaffed most of the time. Then they tell me that the room I reserved, at a high price of $ 219 a night was not available, but I could get an ADA room. The room was okay and the staff kept it clean. But the bed is past it’s prime and not very firm. I do like the bar with a good selection of beverages. That seems to be the high point in this hotel. Most of the hallways are showing wear with scuffed walls and very dark carpet. Not the bright and airy environment you would expect from a Hyatt. I like the variety of machines in the gym, but found none of the televisions on the equipment would get more that one channel. They were all connected to Cisco tuner boxes, but you couldn’t change the channel on any of them.
And parking at $ 25 is outrageous. They used to have a self park lot for much less, but due to construction they told me valet parking is the only option now. I tried to take the shuttle one morning, but the staff said it wasn’t leaving for another 15 minutes and then it had to go to the airport first. I guess I’ll walk.
Next time I’m staying at the Doubletree Golf Resort. Much lower rates and parking is included in the «resort fee.» Don’t worry that you are a few miles out. You can drive downtown for dinner and find ample short term parking.

OMG crappy beds and lobby. The pool was the only good thing about the place. Do NOT stay.

My wife and needed to get away for s few days and the Hyatt turned out to be an excellent choice! I initially booked a room with a view, but upon arrival we were upgraded to a VIP room which was very nice and spacious. Our room included a king bed, a large bath with a jacuzzi, large living room and a dining area. Large tv screens graced the living room and bedroom as well as a writing table in the living room. After stepping out for some live music and a burger around the corner at Woody’s we were surprised to find a tray of cheese/​crackers/​fruit & wind had been delivered to our room… what a friendly touch!
A wide variety of eateries and boutiques are within walking distance and pleasant valets greet you as you come and go… including our walk to the Palm Springs Art Museum. You can literally part you car (or use valet) and walk to everything, Italian dining, a vinyl record shop, good sandwiches, ice cream… you pick!
Highly recommended!

Where do I even begin?
Parking overnight is $ 25! Quite pricey~
There is a resort fee, what a joke! This place is old and run-​down. Nothing resembling a «resort.»
Lobby looks okay — but that’s about it.
The Pool, cold and small.
Whirlpool, small.
Room: old and dark.
I have posts picture is the dirty shower in our «suite». Totally gross!!! I’m tired from a long day, really want to take a relaxing shower but it’s so gross… not requesting to change rooms because hubby is tired and don’t want to deal with the hassel. But I’m honestly scared to use this filthy looking shower (unknown sticky looking stuff on shower wall and foreign hair on wall).
And no complimentary breakfast? Come on, everyone else offers at least a complimentary continental breakfast!
Overall Definitely the worst Hyatt I have been to!!! What a disappointing experience. I would not suggest staying here for the price.

We just returned home from the Hyatt and we had a very relaxing mini-​vacay. I always enjoy Palm Springs and I have officially named it my HAPPY PLACE. The Hyatt has always been our place to stay due to its location and the friendly staff that work here. Gilbert is an exceptional employee who we always look forward to seeing on our visits. This stay we were in an executive suite which far exceeded my idea of what the actual size of the room was. Huge space with all kinds of added luxuries. Who has a doorbell to their hotel room? We did. And I used it. A LOT. LOL.
Additionally, the television cable service has been upgraded to HD with a lot of new additional channels!!! This was an added bonus that we did not expect.
Thank you, Gilbert and all of the staff at the Hyatt for always making our vacations perfection. I’d also like to give a shout out to Michelle downstairs at SHARE for her expertise in making a Bloody Mary that was ridiculously tasty…
Can’t wait to get back to my happy place. Oh, and the views of the San Jacinto mountains from the backside of the hotel are literally everything.

Great value for a comfortable stay in Palm Springs
On a recent trip from Tahoe Donner to Arizona, we decided to break up the trip and stay in Palm Springs for the night. We chose the Hyatt because we are Passport members. While this Hyatt is a bit long in the tooth, we had a great clean comfortable stay that included a room upgrade to a suite and mountain view along with 4 complimentary beverages at the bar. The staff was helpful and friendly and made our quick one night stay very nice.

My stay at Hyatt was disappointing. It took them hours to bring a few blankets and pillows to my room after calling twice and going to the lobby to talk with them. While I was at their restaurant outside it took them half an hour to get some service. Their service was terrible. Hyatt was definitely nothing special.

It’s a 3.5 star rounded up for great service.
Location
======
Central, right in the heart of downtown Palm Springs. Close to shopping and lots of restaurants. Outside on Thursday nights, at the start of the street fair.
Lobby
=====
Strange, it’s huge and empty. Built like an Embassy Suites with the rooms all around, and a hole in the middle.
Room
=====
An all-​suite hotel. Not totally deluxe, but nice and clean.
Food/​bar
=======
they have a restaurant/​bar, modern, and an outside pool area bar. Limited menu, but very functional.
Pool
====
Drinks by the pool, anyone? Small pool, but the pool bar makes this divine.

The Hyatt is nothing special, just your average corporate chain hotel. It’s «fine.» It’s in a good location within walking distance to a lot of stuff. We usually stay at Korakia but for our wedding we had our room block at the Hyatt. It’s good for parents and people with kids, as most of the rooms have the bedroom in the back and a sitting room in the front (with a pull-​out bed couch) separated by the bathroom. The beds are really uncomfortable though. The rooms overlooking the street have to deal with awful music from the bar but if you close the bedroom door it isn’t so bad. The pool is ok and wasn’t very crowded during our stay which was nice. There’s a fitness center on the second floor and a restaurant in the lobby, both convenient if nothing spectacular.
Like I said, the hotel is fine. But it’s utterly lacking in any charm and they don’t really seem to care about their guests. They certainly didn’t go above and beyond for us. We had our wedding block at the Hyatt and stayed here for three nights for our wedding weekend. The entire time, no one congratulated us on our wedding. Not the front desk at check in or check out. No congratulatory card in the room. Nothing. I’ve stayed in hotels that leave you cards and treats or champagne in your room for birthdays or anniversaries but the Hyatt? Oh, you’re getting married? Zilch. It was disappointing to have our wedding not even be acknowledged by the hotel we chose for ourselves and our wedding guests.
Parking is valet only ($ 25/​day) but you can park in the free lot behind the hotel if you don’t mind walking. The valets are really nice actually, nicer than the front desk staff, so remember to tip them.
If you’re looking for an intimate, charming, and romantic place to stay, I highly recommend Korakia!

Price is too high for the quality they offer
So disappointed.
I was expecting better room. The hotel looks like is under remodeling, you walking in the dust!
The elevator is very old and noise.
The bed looks like never has changed.
The room is too small and with a bad smells…
The balcony was dirty
The bathroom OMG. I’m afraid to use.
They charge 25.00 per day for parking
And 20.00 per day to use the small pool.
Don’t have SPA
I don’t recommend. Please pay a little be more and chose other hotel.
Disappointed disappointed disappointed

An experience happened a while ago that I never got around to posting but it basically involved a completely incompetent staff. Mind you, this is solely a poor experience with billing and the overall customer service. I had sent over a few credit card authorization forms for a stay but one name did not appear under one of the rooms. The associate was very rude and I spoke to her on the phone saying that I would be more than happy to verify the card that they have on file and to add the name to the reservation etc. She ultimately did not ask for verification but seemed agitated that we were causing her inconvenience.
When everyone checked out, the hotel had charged everyone on their credit cards that were used for incidentals as well as my credit card that was on file (only mine should have been charged). There were also double charges that needed to be removed from my card. I was not able to reach a manager and had spoken to the staff at least 5 times without a manager ever returning the call. I finally had to file credit card complaints to get all the incorrect charges dropped!!!
If it wasn’t for all the issues with billing, this hotel is beautiful and in a prime location with the street festival and a multitude of restaurants within walking distance.

The 5 Stars are primarily for the absolutely STELLAR customer service that we received from beginning to end of our stay. Alyssa at the front desk is my new favorite person in the world and Im not sure why she’s not an official manager! I mean, the other managers were VERY friendly but Alyssa added a personal touch to our conversations that put her a step above the others! Also, David in the Valet — very friendly, personal yet professional during all of our shuttle rides … which leads to the rest of the perks of this hotel… Even though you pay for it with the $~25 a night «fee» — Hyatt provides you with a shuttle that will take you anywhere in a 3 mile radius (Tips accepted). When you are done, give them a call and they will pick you up! Super convenient for those mimosa filled brunches! (SO MANY AMAZING BRUNCH PLACES in Palm Springs!) Also, LOCATION LOCATION LOCATION — located walking distance from our favorite restaurants /​Spa Resort Casino /​Downtown Palm Springs — you can’t go wrong!
Now –on to the hotel! When you walk in, you’re immediately met with clean white floors and a bunch of smiles! On the other side of the elevators there is a lounge area with couches and 2 story tall curtains — overall a «grandiose» feel! You get can get a good look at that area from the «Stay Fit» gym entrance. Located on the 2^nd floor, the gym was equipped with everything you might need for your health needs. When you walk in there is a large bowl of fruit, the perfect healthy snack! Alongside that there are towels (some cooled!) and a water cooler for your thirst needs. They have all the necessary pieces of equipment (No bench press however) and the gym overlooks the pool. …As far as the pool goes, it is a bit small for the amount of chairs /​cabanas and people who will have to use it, however, the access to all of those chairs and towels as well as the poolside bar is super convenient! The server down at the pool … can’t recall her name … was also very friendly! (All around STELLAR!) Also over looking the pool are the balconies of EVERY room/​suite. Very large balconies with comfortable patio chairs/​table are the icing on the room cake! Walking in from the balcony is the master with a pillow top mattress, UP TO DATE iHome /​iPod player, flat screen TV and convenient plugs for charging whatever you require. There is a hallway with a refrigerator /​wet bar area across from the bathroom which is also a good size along with a ton of mirrors. There is also a separate living room with a flat screen (that acts as a digital aquarium when you first arrive which is THE COOLEST vibe) and L-​shaped couch and large office table. Basically, every room is a fairly large suite!
As far as the negatives — the bathroom shower tile seemed to be a bit dated and the bottom of the tub seemed to have some residue left from a previous bath mat? (Im assuming this as there was no bath mat when we were there). Also, there is no free parking. Its $ 25/​night for valet which is SPENDY! They should think about lowering that to $ 20 at least, especially since we would tip every time on top of that $ 25. Overall, however, the negatives are FAR OUTWEIGHED by the positives and WE WILL be staying here during subsequent trips! Thanks Alyssa and the Hyatt!

While not their slogan, «the best surprise is no surprise» is so true! This «resort» is no such thing! They say this only because they are in Palm Springs & can charge resort fees by making the claim.
Valet parking ONLY (at $ 25/​day) & they don’t answer the phone when you call down to request it be brought around. Honestly?!?
They also parked the hotel van in the drive blocking entrance to the front drive during check-​in time. Really?!?
OUTRAGEOUSLY LOUD construction noise during our stay. And front desk personnel who were so blasé — they have clearly heard the complaints every day since construction started, which was «2 years ago» according to Gilbert…
Rooms are nice large suites. However, They are also extremely dark!

As a quick and convenient home base while weekending in Palm Springs, the Hyatt does the job nicely.
Location-​wise, it’s perfect. It’s right smack in the heart of downtown Palm Springs, within walking distance of all the dining and nightlife in the neighborhood. The fun boys’ bars on Arenas are a 5−10-min walk away, and there’s always an Über hovering outside if you’re lazy.
The room are also quite nice. The hotel is all-​suite, so you get a living room! And you get a living room! Everybody gets a living room!!! But more importantly, the rooms were renovated not that long ago, and all the fixtures feel shiny and new.
Too bad the shiny and new feeling doesn’t extend to the bathroom, which is totally dated. Also, weak water pressure and a shower head that’s like a foot too low are a bit of a pain.
The sad bathrooms are easily forgotten when considering the unique architecture of the place, whose ‘60s-​era contemporary design is oh-​so-​Palm Springs. The weird angles and spacious terraces make it easy for you forget that you’re in a corporate hotel.
I spent most of my pool time elsewhere, but the in-​house hotel pool is quite beautiful and serviceable, albeit small. The pool was bachelorette party central, if you care about such things.
A random quirk of this hotel is the lack of a parking lot. The only option offered by the hotel is valet for an obscene $ 25. Be smart and park on the street behind the hotel, where abundant curb is free, unrestricted, and shaded.
As a Hyatt Gold Passport member in endless pursuit of points, there’s no doubt I’ll be back here — but I’ll do it enthusiastically, not grudgingly.

This Hyatt in PS is an all suite hotel and was also my first time staying at this location. I almost always choose to stay at one of the Marriott Villas when in Palm Springs since I do like the amenities similar that of a home. But since I am a member of Hyatt and Marriott, Hyatt offered me a better rate for this particular stay.
My stay here was over the labor day weekend 2014. I was pleased that they have the basic accommodations — valet, bellman services, & etc. 3 ½ stars. I liked the close proximity to downtown as well as restaurants, shopping, and bars. So Yey! After all, what else is there to do in PS?!
So far, my experiences with all the Hyatt properties including-​Manchester Grand Hyatt in San Diego, Hyatt Regency in La Jolla, the Hyatt in Cancun, and the Grand Hyatt in Seattle have all been pleasant.
Looking forward to my next getaway at another Hyatt property soon!