Sears Auto Center

I wish I could give them 0 stars.
Two days ago I made an appointment at the Sears Auto Center in Palm Beach Gardens, FL to replace my battery at 10AM this morning. I arrived at 9:59 and was greeted by a man who seemed very tired and annoyed by my presence. He quickly informed me that I in fact did not have an appointment and that both of his «actual» appointments were already in the shop, but he could take me after them. I asked him to check again because I definitely made an appointment with one of his co-​workers, but instead he thought it appropriate to raise his voice and repeat what he had said before. I said ok. He asked me to park my car and come inside so I did. Once inside he helped another customer who had been there before me so I waited while the other employees walked passed me without making eye contact or asking if I needed help. I went back in the waiting area and he was gone. Ten minutes later he returned to help the previous customer and mumbled «I’ll be right with you» to me, again no eye contact was made just sheer annoyance. I wound up leaving without ever being helped because I’m not in the habit of giving my business to people who don’t want or need it. I’ve been a loyal Sears Auto customer since the day I got my first car. It saddens me that your employees do not hold customer service to a higher standard. Unfortunately, I will not be a returning customer. I hope you guys can get it together before all of your loyal customers give their business to your competitors.

rude and understaffed