Able Window Inc.

I wanted to share with you a bad experience I had with Able Windows.
I called to have someone come out and do an estimate for patio doors that would lead onto a newly built deck. I spoke to Cynthia and Alan came out to meet with me. So far so good.
I explained to Alan that my contractor would be preparing and finishing the area and that I just wanted to buy the doors, panels and have someone drop it into place. Alan began using industry terms to explain what was necessary and I told him I understood nothing about it and what would be great if he could make the time to stop by and briefly speak to my contractor so that everyone was on the same page. Alan and I had a laugh when it was clear he was talking over my head and agreed to meet my contractor to just communicate a few things. I was very clear, however, that he should check with me 1^st as I would hate for him to waste his time as the contractor is not here everyday, all day or may be doing something that was impossible to break away from.
I was directed by Alan to go to the store front and see an example of the door. While there, I reiterated to Cynthia that we are just waiting for Alan to speak to my contractor and the importance of coordinating this brief meeting so Alan doesn’t take time from his schedule and not find my contractor at the house.
Everyone seemed to understand that whenever Alan was going to be in my neighborhood, he would reach out to me so I could confirm whether the contractor is currently at the house and availble.
Instead, Alan apparently just showed up at my house while everyone was at work and after getting no answer at the door, called my contractor as I had provided him his name and number when we met. My contractor was pouring cement at that moment hence could not meet with Alan. I guess this irritated Alan and he explained the matter to Cynthia.
Cynthia meanwhile was supposed to get back to me just a couple days before the thanksgiving holidays but I never got a call back from her to arrange payment and final hardware choices. After the holidays, I called Cynthia and asked where we were at since I had not heard back from her.
Cynthia told me in a curt and officious tone, «Alan went to your house and got no answer at the door… Then he called your contractor and was told he could not take time away from the cement he was pouring» and did not make himself available. Cynthia reiterated how busy Alan was and how «We are not in the business of coaching anyone on how to prep an area» and, «You have the dimensions so its your decision.» I tried explaining to her why I was so clear about coordinating the brief discussion that would have been between Alan and my contractor but she remained officious and essentially blew me off. Her last words to me were, «So, did you want me to prepare a final contract or not?» Stunned, I said to her, «Well, I will have to think about it.» She replied, «Okay,» and hung up.
You see, they make less money when they don’t take the whole project and you better believe they made that clear. They call this a resale and I guess it wasn’t worthy of their time.
I’ll let you be the judge of whether this was good business practice.

Able window completes beautiful, timely, and quality work with great customer service. They’re personable and respectful when they enter your home to repair.

BEAUTIFUL WORK! In Sept. 2014, Able Window installed 14 windows and one patio door (from Milgard’s Tuscany line) at my home. All components were installed as ‘new construction’ (not retrofit), which required new wood trim and some stucco work. The install went smoothly, including the unusual 2^nd story windows (an 8+ foot tall trapizod window and a 10 foot long slider window) and lowering a window for egress. The new finishing (stucco patching, wood trim, and inside window) perfectly matches the existing finishing.
The installers were very polite and professional and did their best to keep the drywall dust to a minimum. They clearly took pride in their work. The entire job took about 8 days.
Replacing all the windows in our home was a big project. Alan and the office staff answered all of our questions/​concerns and ensured that the project ran smoothly.
We had quotes from other window companies. Able wasn’t the fastest to provide quotes and they didn’t seem interested in just making a «quick sale». And they provided their own scaffolding without an additional charge. (Other companies wanted $ 1200+ if they determined, at the time of install, that scaffolding was needed.) Yet, Able’s prices were very competitive.

Great local company! Called Able Windows about a bad leaky window in my home. Alan answered my call and was able to come to my home personally the next day. He could have sold me a new window, but pointed out some basic window maintenance that I was unaware of and fixed my leak. And, Alan couldn’t have been more personable and friendly. When I decide to replace my windows, Alan will be the guy I call.

I’m disappointed with Able Window, Alan came to take measurements, asked questions about our desired front entry door, but didn’t finish the job.

I would recommend Able Window to all my friends and family if they didn’t live 3000 miles away in Boston. Cynthia, in the office, is so nice, responsive and patient, which is especially appreciated by an indecisive customer like myself. Alan and his crew’s quality of work and price are second to none. Great Work, Great Price, Great People ! Many thanks to Cynthia, Alan and all who worked on the job, my wife and I couldn’t be happier with our choice.

Using a local company is a great way to support your community, so it’s awesome when the company is among the best.
I found Able to be professional, knowledgeable, honest, and responsive. Alan did a consultation and outlined the options for my new patio door, and then Cynthia sent estimates for both options. Once I chose an option and the custom door arrived from Milgard, we scheduled the work. The crew completed the work in a day. Alan removed the old door and installed the new one. Ken brought materials in and did some prep, finish, and cleanup work. Alan explained the challenges of getting the door and seals properly seated because the building itself is out of level due to construction quality and age. Despite these challenges, he worked it all out via a few well-​placed shims and the door’s built-​in adjustment screws. He even returned a few weeks later at my request to make several more minor adjustments. Also, the company asked Milgard to come out and replace a section of weatherstripping that I assume was damaged during shipping or transport.
Throughout, the crew was cheerful, friendly, and very detail oriented. Able is a delight to work with. I recommend them, and I’ll certainly go to them again if I need window or door work done.

From quote through payment to installation, they were very professional and prompt with good communication. Their price was right in line with two other quotes, but their service set them apart. When looking at our cracked window for a quote, Allan took the time to provide some tips on adjustment and maintenance of our patio door, which was very helpful. I’d gladly go to them again for any window needs.

Love this company! I recently had to replace a large picture window in my back room and Able Window gave me the best deal. My new Milguard window has a lifetime warranty against anything that happens to it! Their installers were professional, clean, and done within a few hours. It looks beautiful!!!

We have used Able Window a number of times for residential and commercial window replacements. Their installers are very competent and professional. I am especially impressed with how they do the installation. They know all about proper installation to avoid problems with leaking and/​or dryrot. I highly recommend them and I will continue to use them for all of our window needs.

Professional, prompt, courteous, and reasonably priced to boot!
We had decided rather quickly to put our house on the market, so we didn’t leave much time to replace a broken window. I called Able Window (based on Unilocal!reviews), and someone (Allan) came out the following morning Wednesday, explained my options, an gave me an estimate on the replacement. I told him that the first open house was the following Saturday. The new window was ordered and replaced in less than a week, days before our first open house!
During the install, we pointed out 3 other windows that had condensation in them (= broken seals). They gave us a quote that day. We hesitated to order them, but then went through with it knowing it would be best for the sale of the house. Despite Able Window (Cynthia) trying to work magic to get those windows in before the Saturday open house, they arrived the following Monday and were installed immediately.
From decision to sell our house to date in contract was 20 days, and I’m certain that Able Window played an important role in that :) Thanks Able Window team!
I need to call them to replace a window on my new place… but with all of these great reviews, I know they’ll be busy… yet, still worth it.

They arrived on time and started working immediately. Within 45 minutes the two windows to be replaced were removed. By the day’s end, the new ones had been put in, and a third new opening cut and readied for the next day’s installation.
The guys were nice, easy going, and not trying to sell me anything. Also, they are a local business which I believe is very important to support.

Great estimate and explanation of Milgard window waranty. The price was great. The estimate prompt and professional. The instalers were experinced and proffesional. They cleaned up as they worked. Even though they sawed and cut sills and reframed where needed; the instalation was so good I did not need to paint inside. The new wood work outside did require painting but the wood was primed when instaled. Ken and Glen did an great job !! I like using businesses in my city and the owner and instalers are my neighbor in Pacifica.

Guy came to fix replace my Milguard window in ’07. Did a good job and was friendly. The window from mfg was a little off and he took a percentrage off the final price. righteous! I’d used them again.