Ben’s Garden

First things first… yes, they have a unique and pretty product. HOWEVER, I’ve never experienced such horrible customer service! We ordered a product from them online as a Christmas present. We placed the order on DECEMBER 17TH… today is January 9^th and we still haven’t received it. We spent 30 dollars in shipping and they didn’t even send it out until January 2^nd. I called the store and they just said they had a lot of orders. Well if you expect a high volume of orders then you should be well equipped to handle the orders in a timely fashion. He gave me an email address to send my concern to, and I never even heard back from them. Not an apology from anyone. I hope the product is as pretty as it was on the website, seeing as how I don’t have it in my hot little hands yet.