Ferguson Heating & Cooling

So… less than a year later we have another issue with the furnace that Ferguson apparently «fixed.»
EH, Me thinks not! And so my review isnt hidden… here it is again:
Man, I feel like my fellow Unilocaler let me down
I will note that Ferguson charges by the HOUR not by the service call, so I included all the times for your reference. First of all, the two gentlemen arrived at my new home at 9:14am on Wednesday 4÷29÷15, which is completely acceptable considering the caller who notified me that they were on their way said they would be there between 9:00 and 9:10am. The two gentlemen sat in the car until almost 9:20am, when they walked in they told me that my furnace wasn’t heating the home and asked to see the thermostats… They walked over to two of them and turned them WAY up. I showed them the furnace where the burner unit wasn’t igniting, and told them it probably just needed to be cleaned but since it was a new home, we just wanted the «Experts» to help us out. They took out the burner unit and cleaned it, I checked in on them after about 10 minutes and they said it was a REALLY complicated furnace and it isn’t a simple take the burner unit out and put it in… and that it could take a LONG time to fix. Turned out, they only needed to clean out three of the five burners. At 9:41am, they were done and went to sit in the car to write up the invoice. At 9:48, they came inside to run my credit card… The invoice shows from 9:05 to 9:55 (IT WASN’T EVEN 9:55 when they came in to swipe my credit card). The cost was $ 80 for the first half hour and $ 25 for each additional 15 minutes. Wow. But overall, the gentlemen were nice and friendly…
Overall, I think the company is a total scam… and as a new customer, I would expect they would have treated us well so that we would feel comfortable using them for a yearly maintenance program for our house (since we are new to the area and clearly in that market). But they lied) about the amount of time they were working at my house) on the invoice about the timing to squeeze out and extra $ 25. The total for cleaning out my burner unit $ 115. Ouch. I have worked with many heating companies before and that is ridiculous. The good news is that I found one company that I wont be using again

My wife and I had such a unique experience with Ferguson Heating & Cooling that I had to break out my Unilocal password to login and make sure our Oxford/​Lake Orion community knew how great these guys were.
We have used them 3 times since moving into Metamora… and each time they have been on-​time, extremely professional and very fairly priced.
The first time they came was for a tune-​up on our furnace after we moved in.
The second time we called them was about 3 years later to run gas lines for our new gas stove…(they did a GREAT job).
But the third time is the kicker. We arrived home at 1am from a week and a half long family vacation with our air conditioner buzzing so loud we were shocked our neighbors hadn’t called us to shut it off.
I called Scott Ferguson (the Owner of the Company) and he immediately setup a rush appointment for one of his crews to come out and take a look. Based on the noise and the fact that our house was about 95 degrees I was truly expecting the worst case scenario.
When the tech called to tell me that it was only a $ 25 part that had seized up the fan and everything else on my air conditioner was in great shape I was completely shocked. They easily could have overbilled or overcharged me for this… but they were extremely honest and were able to get the part fixed in less than 30 minutes.
It was a huge relief to come home from work to a chilly house in July.
I highly recommend this family run business… and am proud to support a local company in our area. Well done Scott!

Great service! Fair prices! And just good people. If you need HVAC service then Ferguson should be your first call!