Hertz Rent A Car

The car brought to me was below my standards. The car seats wear very dirty stained. The car could have been cleaned better. I did not appreciate sitting in dirty and stained seats. To be fair they offered to exchange the car. The man that dropped off the rental asked me to return the car clean. I pointed out the seats and bugs on the car to the man, he just said yes they are stained. In the future I will never except a car like that.

Great customer service. They were quick checking out the car as well as checking in the car. The car was a little beat up and had squeeky rear brakes but what do you expect for a rental? I will rent again from this company.

Horrible experience all around with this Hertz rental. Picked up a car in Oroville to go on a trip to Fort Bragg and drive my boys up to the giant redwoods for their birthday. Got to Williams to discover the car had a horribly warped tire on it. Called the Oroville office, was advised to go to the Ukiah location and they would help me. The Ukiah location attempted to get a hold of their contracted tire company. No luck. Ultimately, they gave me a replacement rental that had just been returned. We had to wait for it to be cleaned and we were on our way. We later discover the replacement rental has a front tire with a big bubble in it and only a donut in the trunk. Hertz tells me I would have to pay for it to be fixed because I didn’t purchase insurance (though the tire was like that when they rented it to me). I ask for a supervisor. The supervisor says he can have it fixed free-​of-​charge at a local shop. The problem is, all the local shops are now closed and will not be open until Monday. He suggests he can tow us to the next town, where we would still be stuck until Monday, or we can sit tight in Fort Bragg. So, our planned trip to the Redwoods is no longer possible due to the bad tire. Our kids are let down. We also are stuck staying an extra night in a hotel, buying extra food, and missing work. Monday morning comes and first thing I call all the tire shops in town to learn that none of them have the right size tire. I call Hertz Ukiah, which is about an hour away, at a little after 9 a.m. The rep in their office tells me he will notify the Oroville office of these issues beyond my control and will send a driver to me in Fort Bragg with a 2^nd replacement car. I remind him of the inconvenience we’ve already suffered and that hotel check-​out is 11 a.m., after that we will be without anywhere to go. I receive no calls from the Oroville office or from Ukiah by noon. I call Ukiah back at 12pm. The rep has forgotten me. He hasn’t even called the Oroville office! Thankfully I’d done so myself or they might have thought I’d stolen the vehicle! He assures me he is now sending a car my way… at noon. Just before 4pm, the driver finally rolls into town. That is over 6 hours after I initially called them and nearly 5 hours after check-​out. We switch out cars and guess what? Just a few miles out of Fort Bragg, we discover our car squeals extremely loudly every time you turn right. Ukiah is an hour away. We drive straight there and make it one minute before closing. After even more of a wait and a drive out of our way, yet again, we get a 3^rd replacement vehicle and are thankfully on our way home in a car without issues. What does Hertz offer us for our ruined vacation, extra expenses, and overall suffering? They offer to not charge us for the extra night we were forced to keep their crappy car! That’s it! We asked for a full refund of the rental because the vacation in was intended for was destroyed. We did not ask for recompensation for the extra expenses or anything… just for them to make this right. They refused. It’s greed at a disgusting level and customer service that really can’t be called that at all… this is a very self-​serving company. Thank you Shawna Woods for making the ultimate decision that my family didn’t deserve to be recompensated and my boys didn’t deserve a 2^nd shot at a birthday without even giving me so much as a call to hear what we had experienced.