Walmart Tire & Lube Express

I dropped my car off and asked for the $ 26 oil change and the lady told me about it checked me in and said it would be about 30 minutes. I went inside and shopped arriving back 34 minutes later. After a few minutes someone came out and asked which car was mine so I told him and he said he would go check on it he didn’t return. About 10 minutes later The lady that checked me in helped other customers one said oh no she was next and she told them I was just waiting on my car, which I confirmed. She walked away and someone new came out eventually and I told him someone said they went to go check on it but that was over 20 minutes ago so he went to check and didn’t even make it back because my keys and paperwork were sitting right there and I couldn’t help saying seriously I’ve been here for 25 minutes (no exaggeration) and he said I won’t even tell you how long it’s been sitting here and then said I will do you a favor though and rang me up it was $ 28 and change and I didn’t get a favor. Loaded my groceries into the car and wrote this review. If the one person didn’t say they were checking on it I would have asked again sooner, but I can’t believe it was ready the whole time! And I have no idea why Mike said he would do mea favor and didn’t do anything but charge me full price and give me my keys. I will stick with Pepboys next time

So I have always liked getting my oil changed at Walmart because you can shop while they work on your car. However, this experience sucked!
I pull up to the oil change lane and find that no one comes to greet me as they usually do to get your car specs. I think, okay, maybe I’ll get out and stand by the car. So I stand by the car and wait to be checked in. And wait, and wait, and wait! Mean while, 5 employees come by apologizing for the wait and saying the one guy checking people in will be with me momentarily.
Well 30 minutes later, he shows up at my car! I say I just want an oil change and a tire rotation. He glances at my tires and says they have uneven tread wear and need to be replaced. I tell him absolutely not, they are a year old! He then laughs and asks if he can buy my car for $ 1000. What?! No!
So reluctantly I give him the keys and go to shop. When I return, I have a few items that I picked up around the store. Well, of course no one is around the entire department. So I wait again… Then the same guy walks out to check me out. I give him a coupon that was for $ 1.00 off if you bought Sara Lee bread and any milk.
Of course it doesn’t ring up, so I show him the items. He says that I had to buy Sara Lee Milk. I tell him there is no such thing as Sara Lee milk and to look at the generic picture of milk on the coupon! I also let him know that it was an in-​store coupon, so it shouldn’t be that hard to figure out. He tells me I have to drive over to customer service to get the $ 1.00 off! Oy vey.
While cheap and convenient, as with most things with Walmart, customer service is lacking.