MAC Cosmetics

If i could put a negative str, I would. People here at this mac location feel like they made the make up and you owe them.. POOR CUSTOMER SEVICE… This SALES ppl come here only to apply the free mac make up and can care less to help customers!

I don’t know what it is about MAC. I always have the intention of going in for one thing and I come out with five. It’s like an ice cream store. So many choices and everything looks great. What I love most about MAC (aside from the products) is the customer service. The artists are
always so helpful and friendly. I’ve never made a purchase at MAC that I’ve regretted. Their eyeshadow literally lasts all day long. I love that because I don’t have a lot of time to reapply makeup thought the day. Their make up is a bit pricey, but it lasts a very long time. They also have a recycling program. For every 6 empty containers that you return, you are able to get a free lipstick. I’m a satisfied customer.

This is a professional MAC store. And you can tell, the store is absolutely GORGEOUS! They had products that I wasn’t aware of, and a very helpful crew. My Friend was given a lesson in shading and blending, and of course we both decided to spend a fair penny on the products at hand. I have to admit that I do enjoy many of their shadows and their pigments! They have excellent quality!

Never in my life have I ever experienced such pitiful and horrible customer service. I brought my friend to the location on the second level of macy’s (I wasn’t aware there was a much larger store further into the mall) in order to show her some foundation that i really liked. 3 of the 4 employees were chatting in a circle one of which actually managed to make eye contact with us, but continued to chat on and completely ignore us. So we decided to go into the drawer and just grab it for ourselves since clearly we weren’t going to be helped anytime soon. That was all it took for, what we assumed to be, the manager to storm up without a word and nearly shut the drawer on my friends hands and start screaming at us, completely ignoring the fact that her employees were oblivious to the 5 other customers also browsing their products and not receiving help. It really puts a terrible image to the brands name which is a shame since I actually do like a few of their products, but this experience made me never want to support their company again.

They really need to work on their customer service. Their makeup is definitely not the best. Way too cakey looking on a lot of the associates. But there are some staple items that a makeup lover enjoys having from the brand. The women at this location are clearly thirsty to make a sale and ignore anyone whoe doesnt look like a tourist. LOL Needless to say the items I picked up to purchase I eventually changed my mind and took my makeup loving butt to Sephora where I was immediately greeted and spoiled with variety and all around more inviting atmosphere.

I don’t really shop at MAC anymore, I’ve moved on, but I got some items for Christmas that, needless to say, I did not care for and wanted to see if I could possibly exchange them. I work at the mall and so it was just after I had gotten off of work and it was a few hours before closing time so maybe the workers were just trying to get out soon, but when I went up to the counter and explained my situation to the woman working there and asked if I could possibly exchange them, she just looked at me and said «Well, did you buy it here?» to which I responded «No, I just told you I received these as a gift» and she just smiled slightly and said «Well sorry there’s nothing we can do about it if you didn’t purchase them from here.» Okay… thanks. The products had never been used, nor opened, so I was told by some friends that I could exchange them but I guess not.
Pretty typical for MAC. One reason why I stopped shopping there – rude employees at nearly every store I go to. So if I ever want something from MAC, I just buy online.

I was perusing through Macy’s and stop at the Mac counter. I wanted to treat myself to a new lipstick. A few months ago I purchased my new favorite lipstick Rudy Woo which is a matte red lipstick. It lasts all day with 1 maybe 2 applications. I decided to try another lipstick Violeta and Heroine which are in the purple family. Both colors were beautiful thanks to the Mac associate who found a wonderful lip liner to make the color pop just right. I choose the Violeta lipstick and a lip liner called Nightmoth. They were just beautiful together. I think I made a great choice.

I always have a good experience shopping at this location. I wish I remembered the girls name who helped me but everyone here is super helpful and talented, especially helping you find products you wouldn’t pick out and try on your own!

I’ve had the WORST customer service in the MM PRO store that I’ve EVER had with MAC. I’m a PRO card holder and hadn’t received my new pro card in the mail yet (I had to renew membership) and Val the manager wouldn’t let me use my license even though she admitted to me she could see my last order pro number etc. So, you mean to tell me I can get passed TSA agents at the airport but I cannot buy makeup??? You’re kidding me??? I had to travel to the one at the Florida Mall… I had ZERO problems using my license there, the girl was very nice.
MAC, I shouldn’t have to travel 20 miles out of my way to buy a product from you when I’m spending THOUSANDS of dollars a year at your establishment. I’m so upset with this that I’m leaning towards giving all my pro business to MUFE. I’m so upset!

For my first «real» MAC experience, I guess I expected a little more. I’ve shopped at different MACs before for brushes and glosses, but this particular time I was looking to purchase some type of foundation or concealor and finish. The associate who approached me, Amy, was very nice, but a bit slow. I did have to talk myself into being more understanding than usual because after all, it is makeup so it needs to be just right. We tested out a few swatches here and there and finally, after about 45 minutes, she’d convinced me that she had the right shades since all of the other 10 combinations simply didn’t work. When I looked at the test swatch at the store, it seemed fine and diminished the imperfections on my skin, so I was good to go. Somehow or another, I was talked into purchasing a lip gloss as well to round off my $ 85 purchase.
While I do love how MAC treats my skin, I found that when I applied the products I purchased the next day, it made me appear way too light and ashy. I definitely have to return them and hopefully get it right this time.

I’m a MAC-​fanatic, I love MAC, it’s the only make up I wear. (I have oily skin. everything else doesn’t last or makes me break out) So this is great, it’s higher end, but it lasts a lot longer.
Anyway, my review about this particular location…
I’m hoping he still works there, but there’s a guy there named Matt, or Matthew. He’s amazing. He’s done my make up a few times back when he was at the Altamonte MAC, but I saw him here a few months ago. He is really the best that I’ve encountered. He’s friendly, try to book an appt with him if he’s still there! All the other girls are nice and talented, but he’s really good at the dramatic look (I love bright and dark colors!)
I’ve only had one «wth?» moment here. I was browsing to see their new collection a while ago and saw they have concealer in a aresol-​can type thing now. I asked an artist how it is different from the Studio fix liquid, and she was just very airheaded «Well, for one, you don’t just spray it all over your face». Like No S* Sherlock, I was just asking. I wouldn’t say she was rude, just not the sharpest tool in the shed. It’s kind of humorous, but yeah, this place gets PACKED. They’re the only MAC around here that lets you recycle used items for a new eyeshadow (this is a MAC PRO location), so it’s worth it when I’m recycling, other than that I just go to the one by my house.

Yeah! I had an excuse to finally get my make up done at MAC (friend’s wedding) and I thought they were great! Make up came out very nice and I got some goodies that I need it. Service was awesome and very focus on my needs.

What a great experience. I finally got the nerve to buy some MAC and now I’m addicted!!! Aaahh!
I get to use the makeup in photo shoots so why not have it home? I was greeted and I just wanted eyeshadow. I got the 15 colour palette, two eyeshadow brushes, eye primer, and 15 awesome colors to fill my palette with. I like everyday wear subtle colors (work, errands, etc) and bolder colors for going out.
It ran about 270 when I was done. I plan on returning to get more brushes and other items. Very friendly staff and they don’t mind helping in any way.

I decided not to take away a star for customer service, even though I probably should; but, I try to cut them some slack. I’m not going to harp on it too much because I don’t feel as if I’ve ever been «passed aside» because I may not have the certain «look.» I honestly think the customer service is lacking here because it is always jammed packed with customers and no matter how many employees are working, there just never seem to be enough to go around. I see them all running around like chickens with their heads cut off. I think if the store were larger, then they would be able to accommodate more employees to meet the needs of the many customers.
While I generally only wear Chanel makeup, nail polish, and use all Chanel brushes (the exception being my concealer which is Benefit), I do cheat on Chanel every now and then with MAC. They have some pretty amazing shades when it comes to nail polish; I especially like many of their limited edition shades. I also use MAC eyeliner (it goes on like butter). I use my Chanel eyeliner during the day, but MAC eyeliner goes on darker so if I’m going out for the evening, I usually use my MAC liner. I also prefer the MAC liner over Chanel if I’m going to one of Disney’s waterparks; the waterproof lasts all day and never runs. I can be in water all day long and when I leave, it still looks amazingly fresh. The Chanel works well in the water also, it doesn’t run; however, it doesn’t seem to last as long as the MAC does.
The eyeshadows are brilliant and I even have one of the customizable palettes which holds 15 of the «magnetic» eyeshadows. I purchased these a few years ago while I was in the process of switching all my makeup to Chanel (unless you are wealthy, going completely Chanel is not a one day process). I wear the shadows occasionally, but not very often; they are so bright… I just feel I’m too old for them most of the time. I also have a few of the paint pots and a few glitters; again, I rarely wear because of the brightness. I prefer the more natural look of Chanel. But… even though I’m now a «Chanel makeup girl,» I still hold onto my MAC because every now and then it’s a nice change to brighten things up and not be so natural — a little glitter never hurt anyone :)
I never do pass up the opportunity to pop in this MAC store when I’m at Millenia to peak at the nail polish shades. Shhhhh… don’t tell Chanel… it’s our little secret!
And while here, please do try to give the employees a break if the store is slammed (like it usually is); try to imagine yourself in their shoes trying to help everyone at once. We were all given only 2 hands, after all :)

I luv Mac Pro stores because i do airbrush makeup daily (on myself i am not a makeup artist) and at Millenia Mac store they sell airbrush makeup and the one girl there has been helpful and gives good advice. I wish all Mac stores were Pro stores because i only live in Florida 3 months a yr and we dont have a Mac Pro store in Pgh PA.

For being an ongoing customer for the past couple of years I seen that the service at this Mac is getting better now. Previously me and my friends noticed that we would get better service if we looked dressed up. Heels, make up, the whole nine yards then a worker would reel you in like a fish! I found as of lately the whole customer judging technique has been fading out. Now there is always a quick hi and workers are more attentive than ever are willing to help. Good makeup always deserves down to earth workers who are willing to service in order to sale their product. They have been getting alot better at the service… maybe they have been getting rid of the bad eggs. Whatever the case maybe I am and will be a faithful Mac client. They have amazing quality makeup with amazing pigmentation. Mac never lets me down and if one location does there are plenty of others around. =]

Maybe I should clarify this: It didn’t take one try to buy my MAC products. It took several tries. And I spent $ 200 worth of make up in cash their AND I WAS DRESS EXTREMELY NICE EACH TIME! Not happening ever again. I am done wasting my time driving to that store and not getting helped. I now go to Macy’s which ensure me I am helped every time I am there. I also go to the cosmetic company store which is located in the outlets for my eyeshadows. Wonderful product just horrible customer service in this location and the Florida mall.

I really hate to take many stars, but it wouldn’t happen if customer service sucked so bad. Ok, yes, I am at the Mall at Millenia, where you have to be living on money land and Louis Vuitton in order for them to even say hi. My clothing, hippy look… don’t let that fool you, I bring money and shop every week, I just don’t wanna dress like I’m escorting or something. Anyway, everytime I enter the store, no one approaches me, but when a flashy person enters the store, all the associates cling on to them! It makes me wanna shout out! But, I’m the flabbiest human, yelling and acting like the world gonna end is not gonna solve the problem. I have to grab someone in order to get new shadow, and I ask questions and they get angry and doesn’t even want to help. After wearing darker eye shadows for so many years, an associate tells me I look like someone beat my ass. Like, are you kidding me?! And another time, another associate was cursing right in front of my face cause she wanted to go home while she was testing lipstick on me. Sometimes I am ready to pay, and I would stand by the register without a single soul to cash me out. And when I ask them to look up my makeup info that is stored at their system, they look at me like «for real, she shops here?»
I will still shop here, because their makeup are great! But, customer service – nah! Doesn’t do it!

I have finally recieved my first MAC cosmetic, and I am now a fan! Great quality, and awesome choice in colors in the eyeshadow line. I am a type of girl that is faithful to my concealer brand, and powders (clinique and bare minerals are awesome).
However when it comes to eye shadows I have always been a little more flexible. Victoria Secret has a great line, and so does even mabeline… But after getting my MAC collection of eyeshadows, I have to say its GREAT, and worth every dollar! Colors, and shimmer is great to have in your collection and they offer both! I recommend every girl tries it :)

This is a two-​pronged review, one which will address the uninitiated into the world of MAC and also those who are well into the obsession.
Let’s start with MAC for the newbies. Makeup is makeup, but MAC is MAC. In general, MAC produces quality makeup at moderate-​end prices. If you’ve been comfortable all your life with the same eyeliner and lipgloss you’ve purchased at the drugstore, then maybe MAC isn’t for you. That’s okay. However, if you want to start building a sizeable collection of good, solid colors from eyeshadows to lipsticks, MAC is a great place to start. There’s plenty of choices in terms of color and texture and finish that it makes me dizzy sometimes thinking about it. Of course, MAC isn’t always about in-​your-​face «clown» colors, and they have a healthy selection of neutral and work-​safe colors. Do NOT be intimidated by the makeup artists with the crazy designs on their face — it’s just their job! These days, it’s easier than ever to customize your experience with create-​your-​own palettes: 4 shadows and a cute compact can be yours for less than $ 45. Like I said before, $ 45 may sound steep, but it’ll probably last you years upon years. If you like cosmetics, give MAC a shot, and as their tagline says: All ages, all races, all sexes. There really *is* something for everyone.
For those who are quite into MAC already: The MAC Cosmetics store at Mall at Millenia cannot win more of my accolades. It is one of the nation’s few MAC Pro stores, selling Pro product like Chromacakes and Paintsticks that you can’t find at MAC department store counters and freestanding stores. The store is small and compact, but manages to squeeze everything in without feeling cramped. But it is your expected «kid in a candy store» moment when you step in. So many colors, and not enough eyes/​lips to try them all. The store is always kept clean and most everything is in its right place in their display.
Once in a while, they may have stock issues and run out of something you want. If it’s a limited edition item you want and they are sold out, you might as well try the MAC counter at Macy’s as they typically do not run out as quickly as the Pro store.
The service has always been wonderful for me. I’ve never been treated curtly or rudely, unlike some of my experiences at other MAC counters/​stores in the Central FL area. There are occasions that I dress «down» or go right after work and look a little homely, but they still help me out nonetheless. However, I will point out that if I go there dressed up nicely and have my full makeup on, I get even better service. I’ll chalk that up to the nature of the business, though.