COACH

I went in to have a watch resized and was told that they won’t resize my watch unless I can bring in a receipt proving that my watch was bought at their store/​that location. They had the same style in the store, but was told that since my watch face was a different color there was nothing that they could do until I had proof of purchase. I’ve been to Michael Kors and Kate Spade to have the same thing done and they had no problem doing it. Get your watch sized at Macy’s, as they had no issue doing it for me. Great store, just thought that that policy is kind of asinine.

I have been to this particular Coach Store three times. At each visit I had on my arm a Coach bag which was at least $ 400 or more. At each visit I was treated with no respect and looked down upon. Every single employee in this store is extremely snobby! Yes, it is The Mall at Millenia; however, I was treated excellently at Dior and Chanel (both are a good deal more expensive than Coach)!
I love The Mall at Millenia and I love Coach. I have so many Coach bag it’s difficult for me to keep up with them all. I even have Coach snow boots — I live in Florida!!! But hey, you never know when you may go on vacation and need snow boots, right?! I am a Coach Preferred Customer, and I hate to break it to the employees in this store, but they are losing some serious commission with me!
The ONLY reason I will ever step foot in this Coach store again is because they do have exclusive, limited edition bags which other Coach stores don’t get in stock. It really does suck though that I have to make sure to be wearing perfect clothes, have every hair in place, have my Tiffany & Co. ring on, have my three Pandora Bracelets on, have my Chanel Make Up on, make sure my nails are perfectly manicured with Chanel Polish, and be carrying one of my more expensive Coach bags just to walk in the door — oh, and then still get treated like a second class citizen. What do you have to do to be treated with respect when you walk in this store? I know, be Carrie Bradshaw from «Sex and the City» — maybe then you’ll get some decent assistance and be treated like a human being! *Huge Eye Roll*

This rating is for shoes, not purses at Coach. Don’t get me wrong, I have plenty of friends who love their Coach purses, and I know they’re high quality and stylish, but I haven’t seen one that I HAVE to have.
I was with a Coach fan and she wanted to take a quick peek at their new inventory. Why not? She started trying on shoes and I saw a pair that immediately peaked my interest — sexy, black platforms. Before I knew what was happening, I started trying them on too. I had no idea how comfortable and well made their shoes are. I bought a pair of platform sandals that are so easy to walk in I may use them to train for the next half.
That started my new admiration for Coach– since then I’ve decided my feet want more luxe treatment. I ordered a couple of pairs online — they were delivered the following day (we’re lucky to be so close to Jax).
Service in the store and online is also topnotch. The sales associates bend over backwards to locate your size if it’s not available in the store. They will also ship to your house at no cost to you. I had an inquiry after my online purchase and was shocked at the rapid response — less than two hours and I had an answer!
Yes, the shoes are a tad costly, but they are really well made and designed for comfort. Also, Coach runs sales regularly, so you definitely have the opportunity to snag a great shoe at a reasonable price!

I love me some Coach. I usually go in just to browse… but I’m going to have to agree with the previous review in saying that this place is flat out pretentious and snobby. I always feel self conscious when going in and find myself worrying about what I’m wearing or how my hair looks. I honestly hate having to think that I don’t look wealthy enough to shop at a place…
The problem stems from their customer service. It’s pretty much nonexistent if you don’t look like you can afford Coach. Me being a young person in my 20s, who is usually donning jeans and a t-​shirt… they usually don’t see me as a potential buyer. I often find myself ignored or even worse shadowed by someone seeing if I have any questions.
As for the product, I love Coach purses to DEATH. They are high quality and worth the splurge. They last forever. You can put them thru hell and they’ll still look great. I know they are a trendy purchase, but I don’t care. They are worth it!
So if you’re put off by having to deal with the snobbery of the Coach store, consider buying online or going to the Coach outlet… otherwise, suck it up and check them out!