Orem Community Hospital

So great! We came in at 9:30 pm on a Wednesday night because I thought I might have broken my foot. The staff was great. I was helped quickly and efficiently. They even all had a sense of humor as well. Today, 2 days later I actually got a phone call from them to follow up and check on me. I’ve never had any hospital do that before. Especially not the E.R. staff. Thanks.

This place is absolutely terrible. I came in because of dehydration from an Ulcerative Colitis flare… which is very severe. Hence the reason why we went to the ER! However, there is no urgency in this emergency room.
First off, my husband and I walked in on a hot summer morning and there was no AC. This place was uncomfortable from the start. I already felt like passing out, but the stuffy air made me feel even worse. It took the front desk lady five minutes to notice when we were there and had no urgency to get me checked in. Standing there in tears, she told me to «take a seat» and «we will get you a bed soon» as if there is no emergency going on. They finally bring me back and all they do is ask me the same questions from the front desk, when I’m sitting on the bed with a pan to throw up in. The nurse, Jim, couldn’t remember the names of prescriptions I told him – he had no idea what was going on and walked out on me with no explanation of where he was going or what they were going to do. When my husband told him I needed an IV because of the dehydration, he told him, «we will see about that.» I started throwing up on the bed and no one came in to see what was going on, yet I heard some people laughing in the hall. Clearly people could hear me. Because of that, my husband and I just walked out and left. The nurse at the front desk looked at us and I said, «we’re going to check in at a different hospital» in frustration. All he said was «oh!» And that was that.
Luckily, Timpanogos Regional Hospital took care of me right away and gave me an IV with anti-​nausea medicine within ten minutes of checking in – no questions asked! The doctor came in promptly, did a CT Scan and Ultrasounds, finding the root to a new problem. Not to mention, they had very comfortable beds. They could see how sick I was. The nurse even gave me a sprite to make my stomach feel better.
To end my rant… I have never felt so mistreated in a medical setting. Don’t go to this place, EVER!

Since living in Orem the only doctors I have visited were/​are at the Orem Community Hospital. I first visited Dr. Marie Shelton for my yearly check up about a year ago. I now visit Dr. John McCarter who is my ob/​gyn. I am due with my first child in 1 month and I have had nothing but good experiences with Dr. McCarter and the nurses and staff at the hospital.
Some days I have had to wait some time before the doctor was available to see me, but that is my only small complaint. As soon as I saw Dr McCarter, he was happy to help me with any questions I had and make me feel comfortable and comforted throughout my pregnancy. And his nurses have always been very friendly and helpful too.
I love that this hospital is smaller and I look forward to delivering my baby there in the next few weeks and plan to continue to visit doctors within this practice after my child is born and whenever my next children come too.

I really like the «Winst D.» review. My family has been here on and off for 25 years. We’ve always been happy. We like that it really is a «community» hospital. They’ve never been over loaded. They always have solid staff, and they’ve taken care of us. It’s hard to know the difference between 4 and 5 star. They may very well be 5 star, but until I really know, I’ll leave it where it is.
All that said. If I’m not having a heart attack, I’d be happy to end up here.

Excellent, competent and speedy care in the emergency room.

5 hours after flying into Salt Lake City and arriving to Orem for the first time of my life, I drive myself to the nearest hospital because half my face was drooping.
Not only was this the first time in Utah, but this is the first time ever going to the Emergency Room. And contrary to what I expected, the hospital was dead. Not a single patient when i arrived. Is that good or bad? Anyway, it was pretty quick to get in and see the doc.
Everyone there was pretty awesome — the admin inpatient lady, the nurse, the intern taking my blood pressure, the doctor diagnosing me, the other doctor running the ct scan machine… etc etc lol
Great people here, very friendly, and competent. They even helped me find the nearest 24 hour pharmacy… at 2am… driving to Provo. For the first time, ever.
BTW…WTF is up with your roads in Orem/​Provo??? Don’t you guys use street NAMES instead of the crazy «W 400 S» crap? lol… ok, it actually made sense when i figured it out… but still… COME ON! You gotta warn people about that stuff!