Firestone Complete Auto Care

Had a 7:00 am appointment. I arrived at 6:55. Turned car over to them at 7:00.
Work not started until 8:05.
They looked like they had a lot of customers, but I won’t be back.

Nice people but 2.5 hours to change tires is ridiculous. At least give me a heads up that it’s going to take this long.

WOW! These employees go WAY above and beyond their job requirements! This is outstanding, genuine, and personal service!
I have been a regular customer at this location for several years, but this last visit blew me away. I took my car in to have the breaks checked before work. I had to be out of there by a certain time so I could get to work on time. Well, when I was told– 10 minutes after I need to leave– that not only were my breaks shot, but I had an un-​repairable hole in my tire– I became a bit distraught. I felt badly that I was basically having a girly emotional breakdown in a business of all men, but instead of ignoring it (which I would have totally understood) they acknowledged my situation and feelings, and the mechanic, Paul, DROVE ME TO WORK HIMSELF.
What’s more, they let me come back to the store after business hours (as I did not get off work until late) to pick up my car. They also did everything they could to minimize the cost of the repairs.
I have been a longtime Firestone customer, but this personal and above-​and-​beyond service absolutely blew me away. I would recommend this location to everyone.

I had two brand new winter tires installed on two brand new steel wheels at this shop this afternoon. I also had two brand new TPMS units which came with valve caps. When I booked my car in I was a bit disappointed that the service writer did not know that a smart car is RWD — not a big deal, after all Oregon City is most known for jacked up trucks.
The tire install work took about an hour which I got to spend in the Starbucks in the mall. I picked my car up and things looked fine. I completed some other errands and had put on about 50 miles by dinner time so when I got home I checked my air pressure. The car was not driving nice and I expected the new tires to «pop» such that I would need to add a few extra pounds. The rear tires on a smart car take 36 psi — left had 28 psi and right had 22 psi. The annoyance is that the TPMS sensors had two new grey valve stem caps supplied but when I checked my tires one of them had a black cap. Based on this carelessness and sloppy work I will be checking that they torqued my three wheel lugs to spec very soon.
If you decide to use this store, I would suggest you check your own air tire pressure if you value your safety.