Robert Max Opticians

My experience with Karen and the whole team at Robert Max was outstanding. They take the time to fit you into the perfect pair of glasses and really take care to ensure you are 100% satisfied with your purchase. I am really happy with my experience and this is definitely the place I will be going for all my future eyeglass needs.

I had an awful experience at this shop. I purchased VERY expensive glasses but they didn’t get the prescription right but insisted it was right and I had to go back to my ophthalmologist who after checking the glasses said they were way off! So Robert max sent them back but after waiting several weeks I went to pick them up and they had not been changed! It was the most upsetting and frustrating experience I hated it.

I love the glasses I bought from Robert Max years ago (around 2003). I’ve worn glasses for decades, but these are the only frames I love – and constantly receive compliments on.
But because RM is pricey and doesn’t accept my employer’s insurance, I’ve had to renew my lenses prescription at other, less expensive opticians. Then a few months ago, the arm/​hinge on my frames broke. I stopped by RM to either get the frames repaired, or to find a replacement pair.
In RM, I was looking around, trying on frames. After no one came over to help me after quite some time, I asked about the staff-​person who’d helped me in 2003. The current staff told me that person no longer worked there, and asked what do I need. I told her I need to get the frames repaired, or find a replacement frame as great as these – I showed her my old frames. The current staff told me that’s an old model and they don’t make them anymore. I responded yes, I know it’s an old model, but I was hoping to either get it repaired or buy similar frames – because there aren’t many frames that look good on me. I asked if she could help me find something to fit my face shape, etc.
(Basically, I was expecting the same service I got back in 2003. In 2003, the staff greeted me warmly as soon as I walked in, and showed me different frames to try on based on my face and style. And even – the first frame she picked was the one I ended up buying and wish I still had today!)
But instead of the great service I’d received in ’03, the current staff couldn’t be bothered. She told me to just look around and let her know if I see something I like. Really?! That’s the «service» I get, at these exorbitant prices! I thought maybe she was having a really bad day. But after reading these reviews here, I see that RMs service has slid into the toilet, but there prices are still sky-​high.
I will not go back to RM, I’ll look online to find who else sells the brand of frames I want. Thanks for your informative reviews!

Best selection in Omaha, although the staff is hit and miss.

I absolutely love Robert Max. You will never find more sophisticated, classy, unique, interesting, cool frames anywhere else. I drive from Kansas City to buy frames here. I am frequently in NYC and always look at frame stores. Never have found one to beat Robert Max. I have never been treated with anything but excellent helpful service. I find these other reviews hard to believe. If you want to wear frames that look like everyone else’s, go to a large national chain. If you want frames unique to you (afterall, mine are on my face ²⁴⁄₇) then Robert Max is the place.

I have purchased several pairs of glasses here even though the staff is horrible and snotty. No more. I have worn glasses for 30 years and have never had a layer of stuff peel off my lenses. When I went in to ask about it the rude staff member said it happens. Really! Never happened before. The least they could have done was trouble shoot with me. I guess it’s kind of my fault for going back to a business known for being rude to customers. I’ll be sure to spread the word to my clients and friends about my experience.

Karen is a GENIUS! If you are looking for someone to help you find the right frames then you need to go to Robert Max. I have never had so many compliments on my glasses. I will never get frames from anyone else.

I had purchased my last two pairs of glasses at Robert Max. They have a great selection of funky unique sunglasses and eyeglasses for a crowd who is willing to spend more than typical on eye wear.
However, due to how my husband and I were treated on Saturday, I will never return to Robert Max and will discourage people from going there. First of all, I called to inquire if they carried a specific brand of sunglasses. The saleslady responded ‘No, we don’t, but you know, we carry brands that are just much better quality than that.’ The tone was certainly rude and judgmental. We decided to stop by there anyway, unfortunately. The saleslady was still there, and absolutely condescending to us. My husband tried on sunglasses and said he didn’t care for the fit. In a ‘you are so stupid and know nothing about glasses’ sort of tone, she said, ‘Well you know, we must fit them to your face. Nothing is going to fit you perfectly right away.’ Well that’s fine, but when you treat your clients like they are morons, that is not a helpful fact nor an enticing customer service offered. Then, as we made our way around the store, another saleslady was chatting with a friend, blocking our turn around the store. After excusing ourselves to continue walking through past them, they would not move! We had to actually walk through and physically brush past them to get through the store, and they finally decided they would slightly move the conversation to let us pass. What an abominable way to treat your customers!
Finally, I decided to look for eyeglasses for a few minutes, and told the saleslady that I had trouble with mine not fitting properly, which had been purchased at Robert Max. I explained I had them corrected once at Pearl Vision, but just weren’t working out. The final straw was when she responds by rolling her eyes, and saying ‘Ugh…Pearl Vision? No, they would not do a good job. Bring them back here, we would do a much better job.’ She was repulsed by the fact that I had stepped foot in a Pearl Vision. Well, from now on, I certainly will not step foot in Robert Max ever again. I have never been treated so poorly by a sales staff.