New Life Auto Spa

I Googled the business before I bought a Groupon, and at the time didn’t realize the business is actually called «Auto Tint & Toys» and «New Life Auto Spa» is just one of their services. The owners (I gathered that they are a husband and wife duo) make it pretty clear with how they interact with people that they aren’t business people.
First, the lack of professional signage makes it hard to find. Walking in, there is no one to greet you, and I had to knock on the door to the garage area on two separate occasions when I arrived (both dropping off and picking up my vehicle), which was awkward. The place has a shady feel to it.
Of course, these initial perceptions could have be taken with a grain of salt if I had a good experience with the service. Unfortunately, there was slight damage done. When I took it back in to show them, I was (bizarrely) accused of lying. Luckily, I could prove one of the items, and even with proof it took 25 minutes of them bullying me to make it right and give me a partial refund to cover the cost of the damage. It escalated quickly and the energy I spent with these people made the entire experience beyond disappointing. I would have rather dealt with reasonable people who care about their customers and received no partial refund than go through that turmoil.
TL;DR: If you do choose to go here, do yourself a favor and take timestamped photos of your car’s interior/​exterior beforehand so they can’t do the same to you in the unfortunate event there are damages.

Honestly the people who work there are super nice — but the work they did on the car was shotty and sloppy. We have chrome accents on our interior– they must have used a spray on most of the interior– i know because they never wiped it off completely on MANY places. Our dashboard was still covered in whatever light colored compound they used — there was still a lot of dust and it didn’t even shine. When i pulled up to get my SUV, my door was wide open draining my battery with the interior light on. My rims were splashed in mud and there were still smudgy finger marks from whomever «cleaned» it. It was vacuumed but not well. I bought a groupon to try these guys out for the first time– needless to say i would not recommend this place to any one. I guess you get what you pay for but def not a way to do business with shotty work. Plus when i got there, they gave me the wrong keys.

I really wanted to love them. I’ve been looking for someone I trust to detail my suv on a regular basis, and they are pretty close to where I work so it’s easy to hitch a ride to and from. First I will point out this was not an overly dirty car. I’m a single person and it’s garaged, so it’s mostly accumulating dust and lint, and minor spills and whatnot in the driver’s seat. On the pro side — I had an unfortunate spill from some eggs that had dried on the carpet, and they worked that out to look like new, and the job they did on the outside looked good. On the not so great side — the wipe down on the rest of it was sloppy at best. Basically it looked like my dash got a quick wipe and that was it (but even that wasn’t thorough — there was still dust between the compass and window, on the edges, and in between the «tiers» of the dash. There were even two giant pieces of lint? hanging out right in the middle of the dash.). I uploaded several pics that I took right after I picked it up. You can see visible lint and dust, and zero attempt to wipe it out.
Maybe I’m expecting too much, but when I take my car to be detailed, I expect that to mean the details will be handled. For over $ 100 with my groupon, I feel like I didn’t get much better than running it through the car wash and a few minutes of vacuuming and scrubbing the one spot, so I’m really glad I didn’t end up paying full price for it. I had to spend an additional hour and a half when I got it back wiping it down and attending to the details. Everything shown in these pictures was easily wiped off, no elbow grease required. I was hoping to be lazy and pay someone else to do it, and unfortunately it seems I paid someone else for something I still ended up having to do. It was annoying, to say the least.
Sorry, but have to give this one a thumbs down.

Worst Detail shop in town.
I used to detail cars as a summer job while I was in college so I know what a detail is supposed to look like — at the very least a good car cleaning. I guess this was bad news for this place because the so called detail they gave me was the worst I had ever seen. From 10 feet away as I approached my car I could see swirls. Bad sign! The closer I got I realized that they hadn’t even wiped off all of the wax. It was in the sun and had wax all over it and they didn’t see it, think about that… It didn’t take long to catch numerous other lazy misses. The windows weren’t wiped off at all and had greasy residue from their cleaning product as well as armor-​all. The door jams as well as around the doors and handles had armor-​all finger prints all over! My touch screen, mirrors and speedometers were covered as well.
I feel bad because this was a gift given to me by my wife. She purchased their detail package on Groupon. Which by the way is NOT worth it. For the $ 95 they charge, you can take that money to ANY other detail shop in town and get a better detail. The only reason she thought it was a good deal was because of all the services they listed on their site.
Of all the things listed, half of them weren’t done:
Bug and tar removal — not done!
Buffing — not done!
Cleaning of the trunk, doorjambs, wheel wells, undercarriage, and engine compartment — not done!
Rain-​X for the windshield — not done!
Dash, console, and vent cleaning — not done!
Leather and vinyl conditioning — not done!
To top all of this off, the entire time I was asking why so many things were missed and why some weren’t done, they had the nerve to blame my wife and I! The owner’s wife said we were touching the car and left all the greasy finger prints and that the car had chip damage on the front bumper so somehow that excused everything else. I asked why the above services weren’t done and they laughed and said of course we wouldn’t do all of that, it would have cost me three times the price! (wasn’t this supposed to be a half off Groupon deal?) To top it off I asked to speak to the owner and he (without even seeing my car) told me to take my money else ware… Well ladies and gentlemen — that is exactly what I did and I suggest all of you do the same.

Bought an «ultimate detail» through groupon and it was a huge mistake. They had the car for 7 hours and they missed a ton of details. The exterior of my car did not look good at all. Rims were still dirty and covered in brake dust. Even though it was supposed to be buffed I saw no evidence of that. Dried wax remained all over the car. They damaged my Alcantara seats and did a poor vaccuming job. They missed all the edges on the interior trim. Glass and mirrors were still spotted. The Engine bay was dripping with what appeared be some kind of tire shine. I’m sure I’m missing a lot.
After I pointed most of this out to one of the ladies there, the owner wanted to speak with me on the phone. First he argued that a claybar is only needed if you live by a railroad. Next he didn’t think I knew what dried wax looked like. Overall horrible experience.

Used a Groupon here to clean up my wife’s van (four kids is hard on vehicles). They did an absolutely superb job — managed to remove stains I thought were permanent and paid attention to the little things. I’d gladly take another vehicle here.