Heat’n Sweep Inc

Be Careful. Be very careful with these people…

My husband and I did a lot of research on hot tubs and decided to check out Arctic Spas which is only sold by Heat N Sweep in our area. Kathy our salesperson was fantastic and very helpful. As the previous reviewer noted, Don (the owner) is into the high pressure sale and is «smarmy».
We were supposed to get the hot tub by Christmas. When we hadn’t heard anything by the second week in January, I called and was told they would check on it. They did call back and we scheduled a delivery date. Upon delivery the set-​up guys were friendly and helpful, but they left before the tub was full, so didn’t test it. When it was full, we turned it on and it didn’t work! My husband called Heat N Sweep and they were very rude and said our electrician must have done something wrong. By the way, we hired a certified Master electrician who was very qualified and expensive. My husband called the electrician who had to come all the way back (more expense for us). He double checked everything and found everything to be wired correctly, so he called Heat N Sweep. They were rude to him as well and actually questioned his qualifications! Before he left he decided to check the fuses and found one to be burned out. My husband ran to the store and bought fuses. With the fuse replaced, the pumps circulated, but the hot tub still didn’t run.
My husband called Heat N Sweep back and the soonest they could schedule someone to come out for service was 5 days later. So, no enjoying our new tub. Very disappointing.
When the service guy came out he found the circuit board to be bad as well as several other things. He actually said he had 4 other circuit boards to repair or replace and thought it might be an Arctic Spa problem. The lights and wi-​fi also didn’t work. He didn’t have all of the parts needed so he called Heat N Sweep and they had to send a guy out with the additional parts. They finally got everything working and we were able to finally use our hot tub the next evening.
Today my husband received a strange call from Don (the owner) at Heat N Sweep. He said they were sending the circuit board in to Arctic Spa but that if they couldn’t find anything wrong with it we would essentially be responsible for paying for the new circuit board ($ 600)! Absolutely ridiculous after all we’ve already been through with this. My husband was furious. You would think that paying over $ 10k for a high quality spa that everything would be covered by warranty until they actually got it set up and running.
Very disappointing quality and service. Kathy has been their one saving grace. Hoping we don’t continue to have problems as we have to use them for service.

This was our first experience with Heat and Sweep and it was a bit of a roller coaster ride. My husband and I decided we wanted to purchase a nice firepit table and did a lot of online searching for the type that we wanted. We have an outdoor living room with a finite amount of space for this so we needed the right size table. We decided to head to Heat and Sweep to check out what they had to offer. While their quality is the highest of any patio type furniture or accessories in town, boy oh boy the salespeople (I think ours was the owner actually) leave a lot to be desired. Don Davis, I think possibly the owner, worked with us and I can honestly say I have never dealt with a more high pressure, smarmy type of guy. He continuously put pressure on us to buy a table despite the one we were looking at being large and round (we needed small and square). After finding us something we liked in a catalogue which is hard to get a feel for… he kept hounding us over and over saying «Come on! Just put it on your credit card! I found you a small square one! This is BullS$%T! Just put it on your card!» I promise you… that is an actual quote!
We finally decided to do it after a lot of pressure. It’s a pretty big purchase…$ 2500. One we don’t take lightly. Once we made the purchase, he told us it would be delivered in 2 weeks. It is now 6 and a half weeks later and we are just getting delivery today. The only saving grace for this store is Kathy, who called me several times per week to track and follow up on the hold up with the table and apologize. Finally, she threw in an extra propane tank for it as a good will gesture.
The guys that did the delivery were outstanding and took great care to place the table just right and give me a detailed review of how everything worked. They also presented me with a «Thank You» gift bag with wine and a few other small goodies in it. What started out as a less than satisfactory experience ended well. The table is beautiful and perfect for our space. But it was a tough road getting there.
They do have very nice quality patio furniture here and seem to have a monopoly in this town on this sort of quality. I could even forgive the delay of the table had it not been for the completely off putting sales pressure put on us and false promises at the outset.