1 800-Mattress

Bought a Stearns and Foster Cape Lookout UF KG Mattress. Dealt with Roy Aristotle, 516−861−7388,
Mattress is a 10. The sales guy is a 10. The delivery guys are a 10. I do not know what else to say.

If I could give them negative 5 stars, I would.
I was moving to a new home and decided to get a new mattress before I moved in rather than pay to have the old one moved with everything else. I thought I was being so smart to move the mattress in before everything else was moved. I had good experience with 1800Mattress in NY and decided to order through them again. Iordered a Stearns and Foster mattress and box spring. We settled on a delivery time in the evening — 6 – 10, I think. At 10am — 8 hours before the scheduled delivery time — I got a call from the delivery guy asking me if I wanted my mattress earlier, like at 10:30. As I was not yet moved into the house, I wasn’t there so I couldn’t get there in a half hour. He said okay.
At 5pm I got to the house and waited for my delivery. I waited. And waited. And waited. Because the guy had called me earlier, I called him on his cell phone and got no answer. I called a few times but he did not answer the phone. I tried calling the main 1800Mattress number but they had closed for the evening given they are in NY. Eventually I left. No mattress was delivered during the window, no one bothered to call and let me know.
The next day I got a call from the local office and the manager apologized. He explained that the truck broke down. I asked why no one had bothered to call me. He then became defensive and said he did not know and had just found out himself. He said that he could reschedule and that it would be delivered at a particular time. I explained that I needed to have it delivered on time, rather than sometime during a window because I did not yet live at the house and had a lot of stuff going on. The manager «guaranteed» that the mattress would be delivered the next day at 7pm.
The next day I went to the empty house and waited at 7. I waited and waited. I tried to call the manager but no one answered the phone at the store. At 8pm, I received a call from the driver letting me know the mattress would be delivered at 8:30. I went ballistic after the driver told me the manager had given him a window of 7−10pm for my mattress to be delivered. I told him not to bother. The driver then told me that he understood I was upset because he had been dealing with all kinds of problems from the other driver whose truck allegedly broke down. Apparently the truck broke down but he did not bother to call anyone. Even though I wanted to get this delivery done as scheduled, if someone had bothered to call me and let me know that the truck broke down, I would have understood. I left yet another message with the manager and let him know I was canceling my order and that I expected a full refund.
The next day I received an apologetic call from someone in New York who said she would give me a complete refund. But before she would do that, she wanted to double check and ask if there was any way I would keep my order if they could «guarantee» delivery at a set time. I told her no way — I had already waited around twice and that was it.
I called Sleep Train and got the same mattress delivered the same day. They were efficient and I like that they help kids in foster care. But really, it is nice just to have people who show up when they say they will.

They do the fulfillment for W hotels mattresses. They are terrible.
It took 3 weeks and 2 attempts to get my mattress delivered. They were unable to follow directions provided in the order about scheduling, and showed up past the window given twice. The first time they came after 5 despite being told that the loading dock closed at 5pm. The second time, they promised I’d be first in the day’s delivery but only arrived at 3pm.

Called them and the salesperson was very helpful. I gave him the qualifications and price range and he found a good mattress set for me. It arrived the next day within the stated delivery window, and the delivery men set everything up and left in about 5 minutes.