Hertz Rent A Car

Very disappointed.
Requested a Toyota RAV4 and confirmed w Hertz s main phone number (not the branch) that a Toyota RAV 4 was available.
WE had to drive over 800 miles .
Arrived at 7.45 but did not leave till 9.22.
When we arrived and asked Employee A, Where the RAV 4 was?
It was at another location. It would only take Employee B 20 mins (doubtful because the other location was more than 20 mins to get there).
After 50 mins we asked where the RAV 4 was?
Employee C had just shown up in a jeep and said we could take that.
WE would prefer to wait for the RAV4.
Employee A piped up and said that Employee B was bringing back a Jeep anyway!!!
Why did he not say that in the beginning? Can’t ppl be honest??? Jingle Bells!!!
WE really needed to get on the road so they drove the car across the street to the car wash but i requested they leave the interior because we would not arrive at our destination till after midnight .
They did discount our bill somewhat which we were grateful for but the aggravation!!! and not saying that they did not have a RAV 4 at any location would be easier to deal w instead of thinking someone was bringing one.
If you book online plz read the small print about the $ 11 insurance fee and if you are going to cancel it you had better do it before you are supposed to rent the car.
Hoping it will improve because that area is really nice :)

jon sholl and his team will take care of you with customer service rarely seen these days. we arrived to find a few vehicles from which to choose. we were on our way within minutes… an hour later or so, weren’t crazy about the way the vehicle drove. we called jon. he told us, at our leisure, to head back and we could choose a different car. the office is indeed small; we’re amazed jon and crew can be so efficient and courteous operating in their pint-​sized office. hey, hertz, reward these fine folks with a better space! we’ll surely head back to this location when we need wheels. thanks jon!

While I have had positive experiences at most Hertz locations, I find something great about the Madison location in Oak Park. So much so, that I’m willing to travel over an hour by CTA to rent from them rather than the one down the street from my apartment or even across the street from my work. While it can be a bit busy and cramped, the staff is always friendly and do a rather great job at getting people in and out as fast as they can. Also, I save approximately $ 30 – 40 over the more convenient locations. I even asked one of the closer ones if they would price match, because I actually have a strong dislike for the Blueline portion of my trip out there, but they said they’d only take a few dollars off I knew I would brave the trip for the service and savings. I rent every few weeks, so I appreciate that there is always a full-​sized car ready and waiting when I arrive at the price of the tiny cars at the other locations. There is even a gas station with reasonable prices across the street for filling up before returning the car. Being a Gold Member, it is nice to see my points accumulating thanks to this location.

This experience left a lot to be desired. The first issue is the staff were not wearing anything to identify themselves as employees of Hertz. My experience started in the parking lot and not in the office. Before making it in size the guy asked the size car I reserved. He stated they only had a Honda Civic in stock for full size vehicles. I declined the car because I knew it was not a full size vehicle. I called the Hertz customer support to verify if the civic was a full size vehicle… surprise surprise it was not listed as full size. I went back into the office and waited to speak with the attendent. While he was in the middle of helping another customer he said «can I help you with something else»? I told him I will speak with him after he’s finished up with the current customer. The second attendant walked in and the fist attendant said «I’ve explained that all locations don’t classify their cars the same but maybe you can explain it to her.» I found that statement extremely unnecessary and disrespectful. I explained the issue and was given a Chevy impala from the lot. I ended up taking the car because of my prior commitments but it was dirty, hard to steer, and made noise when you turned and shifted gears. I’ve been a loyal customer to Hertz but this location will never get my business again. Now I’m stuck with a lemon while there were/​are plenty of cars in the lot. This was a waste of my money.
Unilocal should consider allowing 0 stars just for situations like these.

Made a 12:30pm reservation the day before. Got there at 12:15 and waited just to be told they don’t have cars. There were three other people ahead of me with reservations and no one got a car. Left by 12:45pm and went home during the drive they left a voicemail and I turned around to pick up the car and got there at 1:30 pm just to be told because I didn’t respond fast enough they gave away the car. So apparently reservations are a waste of time and if I’m not there the exact moment they have a car pull up I’m shit out of luck.

They’re friendly but man is this an inefficient operation. It doesn’t help that they wait until a customer arrives to pick up a car before bothering cleaning it. So even if the place is empty you WILL be waiting at least 10 minutes for a car. And if there’s anyone in front of you, expect a painfully long wait with no seating in a hot and cramped space, while a single employee shuttles back and forth between the computers and the parking lot while also answering an endless stream of phone calls.

Quirky is the best way I can describe the experience. When picking the car up there was quite a wait since there was only one attendant although he was probably the most efficient I have seen in many years. Didn’t help he also had to vacuum the car as others waited to be helped. When I pointed out the gas was less than half full he told me to return it at around the same level… first time in 30 years of using rental vehicles I’ve come across that approach.
On returning the vehicle, the office was open on time and the return process very efficient again. However no vehicle check was done including a check on the level of gas. I’ll be back next time, convenient location

Where do I begin?! The office is very small & cramped. Not a vast choice of cars. The employee was nice & talkative towards me until I declined the insurance (3 times). I had not rented a vehicle in years so there was a lot I didn’t know or just forgot. I did not receive basic information that I should have and I actually had to call the office afterwards with questions. The car I received was very dirty on the outside. It also had a strong cigarette odor. After letting the employee know, he sprayed inside and I sprayed when I got home. I also left the windows down for hours which did not help. It was horrible, especially with my young child in the car who said it was hard for her to breath. Lastly, before leaving the office after renting the vehicle, I was handed the keys and that was it! There was no thank you or have a good day. I actually had to say, «Is that it?» Maybe I got that response because I didn’t get the insurance! Who knows… Just unprofessional. Lesson learned.

Worse car rental experience of my life. I got the dirtiest car I’ve ever seen and the attendant gave me a free pass to go wash the car myself. This place should honestly be close. I cannot believe what kind of service they provide. They honestly don’t deserve over one star.

Bad rental experience.
Cars were outdated, tried to hook me up with a full tank, but when I checked, tank was half empty. No remote car unlock, no Ipass. Car smelled like cigarettes. Office is a mess and small. Will not return here. Next time Avis.

This was one of the worse experiences I’ve ever had at a car rental facility. For Hertz Oak Park, I truly expected them to rent the latest model cars. I get an outdated Mazda that seems as if the car was made in 2010. I open the door and it wreaked of cigarette smoke. Sure enough, whole cigarettes and butts on the the floor along with potato chips on the floor.
Mr. Andrew (I believe that’s his name) apparently wasn’t in a good mood to begin with. When I showed him how filthy the car was he seemed a bit shocked that I no longer wanted to rent from them. I was very disappointed and this location will never have to worry about me renting from here again.

Customer service is clearly a priority for the employees at this location. I was having a truly terrible day when I came here and the workers were so courteous and helpful, not just to my husband and me but to everyone who came in to their small office while we were there.
When our flight to Dallas was canceled during Chiberia 2014, my husband and I had few choices but to drive in order to make it to a very important meeting. I called around to several rental companies in the area. This was the only place that could give us a car to drive out of state on very short notice.
We arrived at Hertz less than 2 hours after I called for the reservation. The guy who helped us rent the car also helped us get a discount. He said the car was in good shape but because we were getting ready for a long drive he would like to take the car down the street to have the tire pressure checked to make sure it was ready. That is really above and beyond!
I really hope I’m never in the same situation but if I need to rent another car in this area, I will not hesitate to come to this location. I would normally take off one star because of the condition of the car… It was kind of an old car for a rental, someone had spilled a sticky drink all over the center console, the carpets were destroyed, and the car desperately needed new wiper blades. However, considering the circumstances I was very happy just to be able to get out of Chicago.

Hi– I give it one star because 0 is not an option. I had a nightmare of an experience there. First of all there were no seats for customers, second of all the place was literally filthy as in there was a toilet plunger and toilet brush laying in the corner of the waiting area. They are under construction, but really? Is a tidy room too much to ask in an operating business.
Okay, now the service. Customers kept coming in requiring us to dance around. The customer before me was assigned a car and inspection done etc when the employee realized that car couldn’t me rented. Okay, they had to start over. The first care they showed me was dirty on the outside and I was told where they usually clean them was closed so a dirty car was the only option. Looked at the inside and it too was dirty. A look at a second car’s inside and it was dirtier. He said they would clean the inside butI dont have any idea how that would be done. I saw no evidence of a vacuum nor a place where one would be stored. Not to mention, couldn’t the cars have been cleaned them immediately as they were returned that morning. A second fellow in the office just sat there until instructed to do something. The entire experience was surreal. I cancelled, took a cab to Enterprise, was treated with respect in a large and clean waiting area and was given a clean car in about 15 – 20 min. total.
I have no idea how the customers that rated them highly had such a positive experience but I see no reason to give them business when there are other choices in Oak Park.

This Hertz is the best rental car experience I’ve ever had. I’ve rented quite a few times from them, and every single time they go above and beyond to help. There are almost never any hold ups, and they are always straight forward about everything!

Great people and friendly service. They had a car for me when I needed one in a pinch. Had to run to Madison for the night and all the loop rental agencies were booked. They put me in a car and I was on my way within 10 minutes of walking in the door without a reservation. I’ve used them twice now and Have had 2 very good experiences.

I live in Oak Park and do not have a car. I had reserved a car at Budget down the street on a 24 hour rental to run errands around town. When I called to confirm my reservation that day, Budget was incredibly rude on the phone. Luckily, as I was walking to Budget, I passed by Hertz! They were friendly and welcoming. They honored my rental rate that I had secured at Budget and found another place I could return the car on Saturday afternoon since they are only open until 1 pm. They inspect the car with you before leaving the lot which is great. My only complaint is their weekend hours. I would love to be able to return a car between 4 and 6 on a Saturday or Sunday. This is the only reason I gave them 4 stars instead of 5. I am very likely to use this location for my future rental needs.

I sold my car about 10 years ago and rent a car about every 4 – 6 weeks. Budget and Hertz are just a couple of blocks from each other on Madison and after years of using Budget, I got tired of the long lines and them not having the car I reserved. (They think upgrading from the economy car I reserved, to a gas guzzler is a perk.) So, I tried Hertz. What a difference! The reservation/​pick up process is quick. The cars are clean, they inspect them WITH YOU before you get inside. This weekend I needed a car, just on Saturday, and the cost for 1 day with Budget was the same as 2 days with Hertz. This Hertz location is closed on Sundays — my only complaint.