P C Plus

We have always gone to PC Plus for our computer fix or for advice. Jarvis has been professional and very informative. We would recommend to all in need.

The guys were very helpful and concerned that our computer get taken care of. They recommended a new hard drive and it made a huge difference in the computers performance. I liked the way they approached it with me. Then after we picked it up and brought it home, we could not find our adaptors we needed for our connection. They gave them to us at no charge.

Time and time again they save me.
For years now Pc Plus and Steven have saved me from countless computer crashes and nightmares.
Just recently my business server hard drive crashed! 5 hours later they had me back up and running with no data loss!
Thank you Guys you rock!

I was blow away by how rude a gentleman was to me, Let me elaborate: I called asking an employee for an enterprise license of MS Office 2010 He transferred me to another man ‘Jervis Gong’. I was referred to This place, by the Hospital I work for. After I gave him my info He said he would call me back. ‘Jervis Gong’ called me back, then he told me that it would be $ 160 for the product I told him that seemed too cheap and I need an enterprise license, He said matter-​of-​factly, «You don’t know what you are talking about» and hung up on me. I am still blown away at how and why he would speak to me like that and hang up on me. Note to Others: Be prepared that this man Has a temper.

Wow, wow and wow.
What great service. What great results. What great value.
Carlos you are a rock star!

I am not a happy camper. Brought my Compaq laptop and was helped by Jervis, whose card says he is the sales director. I needed a new battery, and he said he would order it as he didn’t have one in stock. Charged my credit card $ 86 bucks, and said he’d call when it was in. After waiting more than a week I called them to find that it had been sitting there, they just didn’t get around to calling me. When I went in I was told that the warranty was 1 year, but I received no sales receipt or anything in writing. The battery turned out to be 3^rd party, not HP, and, after I had it a couple of weeks, it failed. Meantime, I went on Amazon just to compare price and found a new HP battery for $ 21 which I ordered. When I took the ersatz one back and asked for a refund I was told first, that it was a special order and was not returnable. When I said I hadn’t been told this, Jervis then said he’d replace it. I told him I wanted a refund since he’d jacked the price up four time what I could buy it for. He then said he could not refund my money. Since he owns the place I said he could, but he wouldn’t, and asked for my money back. He shouted at me that he would not return my money and I left. So much for trying to support your local business. This guy gets a big ZERO for rudeness and lack of customer service.

Over the past 15 + years I have purchased 8 computers from PC. Plus for my a AutoCad and music recording businesses. I also had to had service on 2 additional pc’s I did not buy from them. Their machines work out of the box, are not built from the cheapest parts (like Dell, H, P Gateway,). Jervis Gong has always been fair with the price, and advice, Carlos and his assoc. always performed repairs and upgrades reliably. I have gotten up to 10 years out of their custom builds. The other two that came from a big S.F. builder and the Dell went to their death after 2 and 4 years (5 – 6 is the average expected life of a pc/​laptop). As for $ 35 for 10 minutes. try the guy in Sonoma Co. $ 110 for 10 min. PC Plus brick and mortar store rate is less than $ 80 hr (last rate i paid). The guy with the registry problem would have paid geeks $ 200 for the wrong repairs. And the 3^rd hand comment about ‘every penny’, why didn’t you help her shop? When cheap people don’t value the skills and the overhead to «be there» for a problem with their «made by others» computer, they think the world owes them, so next time go to the Big Box Geeks or better send it back East and wait.

If you dont know how to haggle I strongly urge everyone to stay away from this store. My mother in law tried to build a gaming computer for her husband, they took every penny out of her because of her lack of computer knowledge.
If your rich (most people in down town Novato are…) then you can safely and easily drop off your PC and have whatever issue taken care of for you.
If your like me… avoid this place like a bad habit. The employees seem very unsocial, the owner will squeeze every dollar out of your wallet unless you haggle him down to a some what reasonable price. OVERALL…1 out of 5

These guys are really good; listen to your issues and get your computer straightened up quickly. I would suggest you take your laptop in and let them do their magic. I had no idea I had a nasty virus on my computer; they wiped it clean and helped with my initial issue, and gave me reasonable rates.