Starbucks

I once loathed this location. While they still have a few bad eggs, the service and quality of employees has improved. :)
(There is still one specific guy who every single last time I visit and he takes my order, I order my drink with soy and he always thinks I say something else. I’ve gotten sugar free, easy ice, and extra ice… Soy. One word. Soy. That’s all I want extra. Soy. And then i get my cup and read it and of course it’s never soy so the baristas just look at me somewhat irritated as if I don’t ask)
BUT that only happens when he takes my order. Other than that annoying issue. I think they have definitely improved.

This location is too small to be this close to a college. It can get packed with CSUN students all trying to work on projects, get free wifi, or whatever. It’s best to plan on just getting your drink and getting outta there. But, once again, if they’re busy, the line to order will be long as will the time you’re waiting for your order to be made.
But if you can find that sweet spot when it’s not crowded (think weekend mornings), this place is great.

Man, this shit taste like water. I ordered a caramel frap, literally no taste. Happened multiple times too fam. Smh goin to another location. Im done af w/​this place.

There are few times when a Starbucks has exceptionally rude service and this is one of them. The service here doesn’t just suck, it blows! It’s not all of the baristas but a few that are always there that make the whole place stink! There is a short, dark curly haired troll of cashier with a hairy mole on her face that seems to go way out of her way to be obnoxious and rude to customers. When you arrive at the counter, she will only stare rudely at you. Awesome display of customer service, NOT!!! This has happened repeatedly to myself and other patrons, and if you complain, they will proceed to mock you loudly until you leave. This place is a great example of what poor leadership and customer service looks like. I would avoid this place at all costs.

Shout out to the barista that told the gentlemen outside that they need to put their cigarettes out!
I come here often because it’s right next to school. The baristas recognize me and don’t have to ask my name.
There is always a line when I come in, so I understand the pressure the workers are under. They do their best and that’s all I ask for.

Honestly, this is by far the best Starbucks down reseda. The baristas are extremely nice. When I am studying, they would offer food «on the house» and that is just down right great! There are several study areas, so there are plenty of tables throughout the day. Even at the busiest days, I always have an area to study. Only once in a while (during finals week) is when it’s a little harder to find a seat, but overall, I love this Starbucks.

This Starbucks is located next to CSUN so it can get very busy at times especially in the mornings. They usually have a line at door when you walk in to the store and it’s because they are not properly staffed in the mornings. They usually only have 3 workers working in the morning which is not enough during the morning rush. The management needs to schedule more people in the mornings especially during the weekdays.
The do accommodate the CSUN students during finals week by being open 24 hours so they can study there. It’s great for the students.
Parking can be a little challenging here during the day since they other restaurants like Pizza Rev, Sweet Snow, Bun-​Me and Acapulco are within the same shopping center but with a little patience you should be able to find parking.

This is my local store and it pains me to admit I’ve the least personal connection with partners here. Of all my «home» stores, this one seems to lack effort in establishing a rapport. In their defense I do recognize their rapport with other regulars, just not me. For which I must infer it must be something about me. –_–
Besides that, the store is decently sized. There is one large community table with wireless charging, a few two-​person table tops alongside the Southern facing window, a bar style table with bar stools alongside the West window facing Reseda and a high round-​table near the bar. Another note, during finals, the previous Store Manager stayed open 24 hours for the studious, nocturnal students. Very cool. of her for sure.
I’ve never had an issue with any of my beverages which leads me to believe they do not deviate from the recipes and continually comply with Starbucks protocol, which we as consumers expect when choosing to enter the double glass doors. By the way, who else despises those annoying «air-​curtains» that blow tepid air down on you upon entering the door? Whoever invented that contraption is making a killing off not only annoying the intended bugs but also some humans along the way!
All in all this location is convenient for students and nearby food patrons alike. There are a few food options in the same plaza and an Acapulco next door. Not to mention the wide variety in walking distance. Coffee on!

My whole milk lattes have never Tasted burnt like they do at the Starbucks in sylmar ca and Sunland ca. You can totally taste that they change there coffee beans frequently. I got a acid tasting latte at the sylmar Starbucks I couldn’t even try to drink it I was gonna be late for work if I went back for them to redo it so I waited till the next day to go to this Starbucks because I knew they would make it right… and the next day this Starbucks redid it for me. It was perfect! They try to hassle me for not going that same day to remake my drink. But they did it for me anyway! Thank very much Starbucks in reseda!!!

Isn’t Starbucks all about customer service and how to make the drinks right?
Here is how it should work: Take caramel macchiato as an example. It can be served hot or over ice. When a customer order that drink, the cashier can ask «Do you want it hot or cold?» VERY EASY & SIMPLE!
Under this kind of weather that is almost 100 degrees outside, what makes you guys assume it is a hot drink without even asking? And what if your customers are in a hurry so they can’t wait for you to make it right? Instead of letting customers wait for like 10 mins to get their drink, which is NOT what they order, and then re-​making it, anyone can ask one simple question to avoid that very avoidable problem and of course, save your store $$$ as well.
⁹⁄₁₀ times I got a wrong order whenever I come here, which never happens at other Starbucks location.

Love this Starbucks. Location is great with some other yummy places to eat as well. I usually go to a Starbucks that’s a little closer to my house. On my way home Saturday night around 9:30 and needed a gift card for the next morning. The two lovely women, Frances and Mary could not have been nicer or more welcoming. It felt like I was their most important customer and all I needed was $ 30 gift card. After a long shift they were cheerful and professional. Will now make this my official Starbucks and hope to see their smiling faces again. Whoever is in charge is doing a good job with your staff.

This Starbucks is what all should be: clean, happy workers, and a nice place to visit for coffee and to study. Never had any issues here. Coffee is always good, and they never mess up my order.

My original review for this place was a 4, but it deserves a 5 now. I love the staff. Francis goes out of her way to make any customer happy. I chose this location over the nordhoff reseda location all day.

First time trying their caramel macchiato with soy, and needless to say I’m going with soy for everything now. I was disappointed that they discontinued their hazelnut and vanilla macchiato but this was fine because I got it for free with my birthday reward.

This place is so disappointing. I’ve gone here so many times within the last couple years but only because I’m in the area quite often and it’s the closest Starbucks. Thankfully, another Starbucks opened up a couple blocks down reseda but anyways. I usually have an okay time at this location. This place gets lots of traffic because of CSUN students and I get it, baristas are busy and have a lot of orders to make but geez where’s the customer service? I’ve been able to let a couple bad experiences slide but I came here on Saturday with my family. I ordered 3 drinks from one of the girl baristas (I think her name is Frances?). My boyfriend ordered first then I ordered two iced green tea lattes. One regular GTL and the other well shaken with soy milk instead of regular 2% milk. Apparently there was some confusion, she didn’t understand what I was ordering. And okay, I understood so I tried to repeat my order only to have her interrupt me and say, «I already know that» I didn’t even finish repeating my order and she’s already getting snappy. So I tried to finish telling her what I wanted and she tilted her head and started to look at me like I didn’t know what I was talking about. I had nothing else to do but smile and repeat my order for the last time. She eventually understood what I was talking about and placed my order. I would have been okay with her response but it was the way she said it. The tone caught me complete off guard.

This is best Starbucks around and I go to a lot of Starbucks. They are quick and always get my drink right, full of flavor and with a great smile.

They’re open ²⁴⁄₇ during finals week!
Definately impressive and a big differentiator compared to the other locations
They have a private lot but since it’s in a plaza filled with big named competitors, it gets awfully full there. I would highly recommend looking for street parikng when it’s jammed up
The service is regular, nothing from the extraordinary
The location is a bit small
Bathrooms are in the back and usually clean
Overall, I like this location. If i wanted to grab some pizza rev, bun me or potatoes next door, i can do so with a delicious drink. Their wifi reaches pretty far as well: P

Okay, I’m just going to say it. This has been the worst Starbucks I have EVER been to. I don’t know where to begin. The workers here are extremely rude, don’t listen and NEVER smile. They always seem to mess up my drinks.
Recently I ordered a Carmel Macchiato and it did not taste like how a Carmel Macchiato should. I don’t know what they did but it tasted funky. I think they went cheap on the caramel and put a lot more cream than it should have had. Also, I asked for a Venti size but they didn’t fill it up like a Venti size!
Another time I ordered a Venti drink and they gave me a Grande. I was in a rush and was not in the mood to receive their sassy attitude so I just left. Sucks that I was charged a Venti but got a Grande.
This place is always packed due to the fact it is right down the street from CSUN. That’s understandable. But it does suck.
I am SO glad that they built a new Starbucks. The new Starbucks they built is much bigger, has bike parking, has more seating availability inside and outside AND the workers are so much better and friendly there (and I’ve only been there once. So this says a lot). It is a bit further but I am willing to make a longer commute to avoid that horrid place. Never will I return to this location.
Also, if I could I was give this place a rating of 0 starts. But I can’t do that. So one star out of force. This place sucks.

I’m mad now and would like to act white so here’s my review. I wanted to be a nice guy and get a venti (20 fl. oz) for my girlfriend.
We’ve been together for almost four months now and doing well. We go on a date about once a week, which I think is not that bad considering I’m on a typical college, occasional one ply toilet paper, kind of a budget. We don’t do anything too fancy, just a movie and dinner, picnics, a concert, the typical college dating plans.
Anyway, so I order a venti, and what do I find out? What do I find out?! I get a grande (16 fl. oz) sized drink amount in my venti cup. For all you doubters out there saying, «Hey, Random Unilocaler, how’d you know it was 16 fluid ounces instead of 20?» Well, smart wad, I used a measuring cup to measure the liquid. Now, I don’t see why you have to doubt me so much. I think you have better things to do than to doubt an anonymous person on the internet, or maybe you don’t and you have trust issues and that’s why your girlfriend left you at the party last weekend. You need to shape up and get your life together before you lose her. She’s good for you, so don’t take her for granted like Starbucks takes their measurements for granted.

One of my favorite starbucks in the valley. Every starbucks has a certain crowd that takes over the location… high school kids, seniors, hipsters, college students, etc. This one, being very close to Csun, is always full of studying college students, my kind of crowd. Everyone keeps to themselves, noise level is usually perfect, and it’s almost always packed. But I somehow find a table within 5 minutes or so.
The baristas are all nice and efficient. My only complaint is parking. Most (not all) of the parking spots have a time limit, and the parking lot is always packed. But people are alway going in and out of that shopping center, so with a little patience, you’ll find a spot.