Bunkers Mortuary

My husband passed away in a car accident. I took a day or two to call around and ask different funeral homes about prices and if they could carry out my husband’s final wishes. I decided on Bunkers. Me and my mother-​law worked with Kris. He was very nice and easy to deal with. He made picking out all the aspects very easy and neither of us felt overwhelmed at any point. Kris even arranged some custom floor work because of a story we told him about my daughter and my husband. I had to make some changes after our meeting and Kris took care of those without any hesitation. The ladies that work the front desk are also very nice and polite.
I called a week or so into the arrangements, after my husband was buried, and was told I would have to wait 7 to 10 weeks for the death certificates because the coroner was involved. I thought that was a long time, but since it was a car accident, everything was taking longer for investigations. I called the coroner’s office yesterday, this is now 5 weeks after he died, just to see the progress on the investigation because I can’t make any progress with paper work without it. They coroner told me that they had the report done and finished when Bunker picked my husband up from them. So I called Bunkers and the lady at the front desk checked and said the death certificates were there and ready to be picked up. I understood they were to be mailed to me. They weren’t mailed and I received no phone calls to let me know they were ready. I’m completely disappointed at the failure to communicate on this point. I signed paperwork so I could pick the death recipes up that said someone had tried to call me in early February, actually the day after my husband was buried. I never got a call or a message.
So in summary, I’m very happy with everything except the communication on the death certificates.

Go to Palm Mortuary instead. Bunkers is much more expensive than Palm Mortuary. Not a good experience when our father passed away December 2015. We’ll ask Desert Springs Hospital not to use them as a default any longer. Richard is very slow to respond and try to up-​sell everything; especially if you are a female dealing with a death of a loved one; to take advantage of you. Richard also told me he would Express Mail the death certificates on Monday; but turns out they weren’t mailed until WEDNESDAY and sent regular delivery — incurring extra costs [car rental] waiting for them at my sisters house. Do not use this mortuary!

Ok. First of all I got to say my husband used Bunker’s for both my mother in law (God Bless her) and my Father In law (God Bless him); so with my daughter’s guidance we choose Bunker’s. From the pick up to receiving his ashes all was good. My issue with Bunker’s lies with his death certificate. The front desk associate wanted me to sign off on everything before I saw the certificates. I must remind you DC’s aren’t cheap. As I read the DC’s the social security number was incorrect; I gave her the correct number and left with my husband’s ashes. It wasn’t until a FULL 7 days to notify me to rectify this. They called and when I was there giving them a copy of his SS card I asked when will I receive the updated copies. She said «I don’t know ~~ another 7 days ~~ maybe 8÷9÷10»… ??? My children are suffering, I’m delaying every type of closure, and I’m getting rather peeved at this point. Again, nothing wrong with service, product, and sensitivity ~~ I just don’t appreciate the DELAYS!

VERY DISAPPOINTED!!! When Bunkers arrived to pick up my mother the gentleman made me feel extremely comfortable, he even asked if my mom had a favorite music that they could play in the car. It went downhill from there. We decided to have my mother’s body shipped back home and Bunkers became very difficult to work with and dragged their feet from this point on. They did not return calls and the friendliness disappeared instantly. Because they drug there feet my mother’s funeral services are now being prolonged. In a time of grief we want to have a funeral and get it done and over with and Bunkers has not allowed us to do that. Something that should have taken a few days, now is taking over a week. I especially would like to thank Nick for not returning my calls or the funeral homes where we wanted to send my mother to and Joel Lee The office manager, Joel lee is not pleasant to work with at all. Thank you bunkers for the extra headache you have made this everything but easy for my family in this difficult time.

Andre did a wonderful job helping my family through the hardest thing we have ever had to do. I am very grateful to him and the service that he provided.

It’s a mortuary. They’re two minutes away from Woodlawn Cemetery.
We had services for my grandmother here.
5 stars because there’s no reason to give them anything less.