Blind Magic

I called this place on a recommendation from a retailer that didn’t do repair work.
After setting an up appointment, they came out to take measurements and such. I was given a 1 – 3 window, we called at 330, 4 and 430 before someone finally showed up.
My estimate never arrived, so I called in to ask for it. Several days later I still didn’t get it so I called in again. They were able to find it but they had missed two windows and counted the missing parts incorrectly. I should have moved on at this point but I didn’t.
Several weeks later my parts had arrived and they called to set up an install time. Again, the technician was over an hour late and he arrived without all the parts that were requested on the invoice. He left and said someone would call us back to set up an appointment.
The following week the office called me demanding we make an immediate payment… Hold up… the technician left and said someone would call us to schedule an appointment to finish the work. The technician was right. Payment comes when you do the agreed upon work.
The woman on the phone was incredibly rude and basically kept talking over me. I told her very clearly I’d be happy to pay the full invoice once my work was complete. She hung up, called again and tried telling me my work was already discounted… ummmmm? No it wasn’t. It wasn’t discounted on my estimate and no one had ever mentioned to me anything about a discount. I asked if someone could come out today and finish the installation (seeing as I’d already taken two afternoons off for someone that that was over an hour late twice) but that offer was rejected.
I asked to speak to the owner to explain the situation and she said she’d pass my information along.
About 20 minutes later, another call… this time she was a completely different person. Helpful, and polite, she offered to allow me to pay when the work was done and set up another appointment for when the parts arrived. Not sure what happened…
On service call number three… the technician showed up on time to the dot with all the required parts, and completed the job. The work was even discounted to cover the installation of the previously missing parts. I’m not sure I’d recommend this place, but in the end the work did get done.

Terrible business experience! I would never recommend them!
As far as the work that was fine, it was the customer service and the lack of creativity. On initial contact via their web site a phone call was not returned. Then after finally reaching them and establishing the scope of work, they measured incorrectly and caused me to take additional time and money out of my busy schedule.
They did not care that their mistake cost me time and money! A simple gesture of understanding would be a start! However, here is their position, «Since we have to go back out to the job site and remeasure it will actually cost us money…»
Really? This should not be my problem! I am the customer and I expect you to do your work correctly!
When I called the company the receptionist laughed at me on the phone. Unacceptable. I will do everything in my power to ensure you never see money from a certain corporate customer.
Once the technician was back onsite, he blamed the receptionist for the mixup and that just may be the case since it sounded like she never wrote down anything to begin with or gain agreement.
Then on the final visit to finish the job, the technician shows up 45 min late!
Hey Blind Magic, I have a new name for you…“Shady Blinds”!

Went here to have an old set of blinds re-​strung. Their service was friendly, the job was completed in only a couple of days, and the price was fair. I was very happy with the results — the blinds worked great when I got them home and set them up again. I will definitely return for additional repairs when they are needed.

the strings in the 17-​year old aluminum mini-​blinds in our kitchen had broken last year but i procrastinated doing anything about it until this fall because i thought we’d have to buy completely new blinds. i happened to mention this to a neighbor and she suggested we have our broken mini-​blinds restrung instead since it would be a lot less expensive. i googled and found blind magic. i shot them a message via their website and got a quote back within a couple of hours… the price was excellent so i went and dropped it off for restringing and cleaning. they did a great job. works as good as new. there were three gals at their showroom and all of them were helpful and friendly. really a great experience and i will probably bring in our broken cellular shades in for restringing by them too. highly recommended!

This is my first time using Unilocal,but after dealing with Blind Magic, felt a strong to warn people NOT to use their services. I am also pursuing this with the Better Business Bureau.
Blind Magic came to fix 4 out of 22 custom blinds in my home. Their technician told me they could not repair the blinds after all and would need to replace them and that he would get the exact same blinds I had. He went outside to call his office, then came in with a quote stating that the office was also calling to get another possibly lower quote. He took a call and gave me the lower quote — which was about $ 96 cheaper that the first quote which I accepted.
When he came back to install the blinds, I didn’t notice until he was about to leave that the blinds he installed were in fact NOT the same blinds as the ones I had. I mentioned it to him and could tell he was caught off guard and realized his mistake. Since he was so nice and it did not seem like a big deal when the blinds were open, I decided to let it go — knowing that it was a custom job and that it was likely a costly mistake on his part.
But after he left and I closed the blinds (which he did not do while he was there) I noticed there was a HUGE difference between the blinds and how awful they looked compared to my other blinds. I researched online to discover that the blinds I had were routless/​no holes security blinds and that I had been give cheaper routed blinds with holes. I also noticed that when the blinds were closed, 3 of the 4 blinds did NOT fit the windows properly and created a security risk for me on my ground floor.
I called Blind Magic first thing the following morning and asked the owner to call me back. That was on 1÷23÷13. No one called me back, but when I called again, I spoke to the technician who basically called me a liar and said that he had told me that the lower quote was for the cheaper blinds than what I had and that he had a witness on the other end of the phone who heard him tell me that. I am shocked at this outright lie. All I knew was that he was getting a lower quote from another company — he never told me it was for anything other than the same blinds we agreed on. Nor did he address the 3 blinds that didn’t fit right or that all 4 blinds installed were reversed from the other blinds in my home.
Further, I was told that if I wanted the correct blinds, I would have to pay for the wrong ones plus 50% of the new ones. I said I was willing to consider the possibility of a misunderstanding (again trying to be reasonable) but that since not all the blinds fit properly, I was not willing to assume that much. The price they quoted me for fixing THEIR mistake was $ 215. I told them I felt $ 150 would be fair and asked for the owner to call me back. I am still waiting for a call back over a month later.
I have contacted Blind Magic 4 times during the last month including through the Better Business Bureau and through all conversations with them been very polite. I have repeatedly asked that the owner call me regarding this and they have not. Why they are not interested in resolving this issue I have no idea. I am posting pictures of the «custom» blinds they installed in my home which shows huge gaps that cause a security risk for me and are unacceptable.
I will be happy to remove my review when this issue is resolved to my satisfaction. I have no wish to discredit any business, but I will not sit back and be taken advantage of or be called a liar.
Please do not use this business. It is the worst feeling in the world to be an honest person and be taken advantage of and not even have a business try to fix their mistake or call you back after they have taken your money in good faith.
Also, it is horrible when anyone can walk by your home and see right in to all your electronic equipment and valuables because your blinds don’t fit properly.

They cleaned our metal blinds and did a great job! One of the blinds was in the bathroom and had a lot of yellow crud from smoking and they got the blind as clean as new. In addition, the put an anti-​static treatment on the blinds to keep them from gathering dust. The treatment makes the blinds even feel better when you touch them. The technician was on time and very professional.

I can not believe this business doesn’t have any reviews. I called them and explained my window covering problems, The girl who answered the phone listened and wrote down the issues gave me a quote and we set up an appointment. She was awesome to work around my schedule being I was only in town for one day. I called her and told her I had to run out and would leave a note for the tech who came out.
The tech came out when promised and did an excellent job fixing my blinds, He also told me why a couple of them had problems and suggested I change them.
Awesome! I would highly recomend to everyone!!!