Carson’s

Clothes are cute bought 2 shirts and one pants and 168 dollars… hurt my heart. Not a sale really. No military discount which is rude. Do they not appreciate there military…

Between the old ladies being rude by the cologne/​perfume counters and the old ladies being rude when you go to buy clothes I would rather do just about anything other than buy from this place. If you don’t want to be in sales and customer service find another job. If customers annoy you… please find another job.
Customers are pretty irritating, this I understand but you have to pretend NOT to be irritated That is how it works in retail.
Please do better

This store has some rude employees. I have never been treated so poorly than I have at this store. First off let me add by saying that this happened to me not one but two days in a row. I went into the store to purchase makeup at the Lancôme counter and they are running a free gift. The first time I went there I waited in line for 30 minutes and was completely ignored when I went to ask the cosmetic counter workers where the line is. The girls that work in that department need an attitude adjustment. Acting snobby and ignoring customers isn’t a good way to earn business and have the business get repeat customers. I will most likely not come back due to this. I went in the second day to get my mom a gift and I was also ignored and treated very rudely again. When I finally got to the register the employee looks at me and says I’m off she’ll help you and rudely got her purse and walked away. Are you kidding me? I only wanted one item. Then the other woman finally waited on me but had a snotty disposition. Whatever, nice to know that is how they treat customers here.

GOOD: Fantastic sales. Nice functional layout. I can ALWAYS find great gifts for those I love. Staff friendly and helpful.
BAD: Sometimes there is not enough staff to ask a question. ACHILLES HEEL: THE MOST ATROCIOUS BATHROOMS! If people are spending an hour or two in the store, the courtesy of an decent clean bathroom will be appreciated.

40 min in casher line, each cashier are toooo slow, please move fast, looks like the ladies give a physiology consultation to each person!!!

Don’t try calling for information! U will be disconnected if u don’t know the department u want.
That is the reason I was calling to find out what department carried an item!
Try again and u will get a condescending person if you repeat the information they just gave u.
Wanted to be sure I understood where I was going. Rude rude rude !

For some reason every time I come here I think the workers are hiding. The customer service is not so great except for the mens cologne section on the 2^nd floor. The ladies there are always kind, attentive, and knowledgable of the products. Other then that i was there two days in a row and nobody says hello or can I help you. Its because of the ladies in the cologne section im giving 3 stars if not I would give 1.

This place shows the difference of a high end restart meant store and whatever kind of business they are running. It’s so sad that it takes so much work to get a watch resized that we bought there. They refused to Leo me because I didn’t have a receipt and I didn’t have a receipt because the watch was a gift. It shows the pure laziness and lack of customer satisfaction they care about. Now I remember why I stopped going to this place. I asked for the manager and she just said that they couldn’t help me. What the point of getting anything there if every time you come in they make you jump through hoops to get something done. So disappointing.

After reading all these bad reviews, why isn’t management changing anything? i was in there last weekend. HORRIBLE! Place was a mess, lines were very long. Both costumers and workers were very rude. Really? I should have just gone to Wal-​Mart. The bathrooms are disgusting. I would have been better off peeing in a jar in the parking lot. A few years ago, this place was a really nice area to shop. Now it’s just a dump. I hope it closes its doors or gets some new management that gives a damn about customer experience.
Oh and by the way. I will never get a credit card here, please tell the cashiers to stop pressuring people, it’s very annoying.

So I go into Carson’s on Thursday to by some stuff. The lady in the Coach handbags department was awesome, but I decided to take a venture into the salon area and that’s where this employee named eriberto was so I was walking up to look to see if they had any specials on biolace products and opi nail polish he walked away from the counter and I had already picked what I wanted. Then it took him 5 minutes to get to the counter for me to make my purchase all that time he was talking to some lady about the drama that goes on there. That’s not the topper of this review. I had asked what kind of wax do they use since obviously there are different kinds and he was like we use wax all sarcastically I’m like no shit Sherlock. Carson’s really needs to find better employees with better customer service skills otherwise they will be going bankrupted. I’ve spent a lot of money in Carson’s over the years, but I will take my business somewhere else.

If you’re a 45 year old suburban dad who thinks that the Spin Doctors are hip, you might want to come here. Otherwise, STAY AWAY! Years ago, I signed up for their email list in a fit of naïveté. It’s been years since those emails have been relegated to my spam folder, but once in a while I walk by and think I might be able to get a dress shirt for work at a decent price, since I know that they constantly offer seemingly good deals, like $ 50 off of a $ 100 purchase.
However, these are a bait and switch the likes of which I have rarely seen. With due diligence, you can find items amongst their unorganized and largely unsightly apparel. However, anything you might actually want to buy is exempt from the sales. Look at the fine print on one of the coupons when you see one. You’re basically left with Lee Jeans and fanny packs after you subtract the stuff exempt from the coupons.
If you don’t use the coupons, the stuff is always higher priced than elsewhere. I looked through their laughably small Ralph Lauren selection (probably maintained simply so that they can put on the façade of being more upscale than Sears Outlet) and saw some pants on sale for $ 63, marked down from $ 85. Super, except I got those exact same pants from the Ralph Lauren website three months earlier for $ 45.
This place is on the list with Applebee’s in the «I have no clue who actually goes here» category.

I would have given them a 5, as a matter of a fact, I’ve recommended their furniture to many people over the past 9 months. However, I’m totally angry and disappointed in them now. I paid $ 239 to get the fabric protection on our couch. This covers any spills — even lipstick and marker — so knowing we have 2 small kids, we were going to need it. I read the information very carefully — there is no limit to the times they come, etc. HOWEVER, when I went to use it — the first time we had a stain in 9 months with a toddler (miracle, right?) — — they said they cannot remove the stain because there are water spots on other cushions. What!!! She said that we had not maintained the couch so they cannot fix the stain. I asked if she wanted me to call every time my two year old got water on the couch and she said yes, if that’s what would keep it maintained. SERIOUSLY? She said that our warranty is now null and void because I didn’t call and have the water removed within 10 days. I told her I didn’t even notice the water. What I noticed… and why I bought the warranty… was for the actual stains. She said that I would have had the water removed from the other cushion within 10 days so now they will never do anything with our couch ever — — even though the stain is on another cushion. I repeatedly told her I didn’t care about a few water spots — all I wanted was for the new stain to be cleaned — the reason I bought the warranty — she maintains it’s null and void. I’m calling the BBB — I wonder if they EVER do any service of anyone’s couch! The situation is like telling me she wouldn’t give me an oil change because I needed new tires. She said it’s an insurance policy — they don’t always get used. I said, well if I broke my toe and didn’t get it fixed, but broke my arm a month later, my insurance would still pay for the broken arm. She wouldn’t budge. She kept saying the contract say if we don’t maintain the couch it is null and void. FIRST: I just reread it — it DOESN’T say that. SECOND: We did maintain it. It’s perfectly fine — just has the new stubborn spill that I called about the next day that they won’t remove because there is water on other cushions. This is absurd! CARSONS CUSTOMERS: I recommend you either don’t get the warranty or better yet — stick it to them: buy the warranty and then call EVERY WEEK to get it maintained by them. That’s the only way to keep your warranty from being null and void. POOR SERVICE CARSON’S — VERY POOR. You have not only lost my recommendations for sending people to buy furniture there, you’ve now turned me into an evangelist against buying from you. So sad. You were doing so well on my recommendations before.

WORSE CUSTOMER SERVICE ANYWHERE! I think Management tells their employees to be rude and mean. Why else would alllll the employess have the same attitude??? They seem to have lots of sales, coupons and clearance items to offer but in reality they’re just overpriced. With the discount given you end up paying what everyone else sells it for. Go to Kohl’s or Macy’s…

I was shopping in the women’s clothing department on Saturday. The women who work in that department are not helpful and also rude. While I know you’re not making big bucks working in retail. I’ve done it, but I was always friendly, helpful, and sold clothes. These women were whining/​gossiping. I asked where a dress on the manequinn was. The women just points to the wall. Most sales people would have walked you back and shown you where it was. In this particular dress, there were only mediums and larges. I knew that would be too big, but I knew I wouldn’t be able to get any help looking for a small. I tried the medium on and yes, it was too big. So I checked the mannequin. Sure enough there was a small. I had to «bother» the gossiping, scary women again for the dress. They had to call someone to take it off the mannequin. Weird! I waited about 10 minutes for that person. She removed it. The sales women then asked if I was ready to check out. I said, no. I need to try it on first. This seemed to make her mad and she said something about it to the lady who removed the dress. My response was, typically people try clothes on before they buy them. Sorry, that is such a problem. I got no response back. I shop a lot and am not used to such rudeness. If you don’t like your job, go do something else. There is no reason to be rude. Especially when you work in customer service. I think I’ll stay out of this store.

It ok just a bit messy. Don’t shop here often, only when I need something for my mom. It’s usually because I waited to the last minute to pick up a gift and know that I can find something for her.

Carson may have some decent stuff, and when it’s on sale, you’ll also get decent prices; however, I caution anyone about buying a mattress warranty. What a joke. Did I really think they’d honor it seven years down the line. Well, they did not.
While the mattress looks perfect, it sags. Although, it does not sag enough, however – does this surprise anyone? – to be «out of industry standards.» $ 900 bucks on a mattress; $ 100 on a warranty. Not getting fooled again.

This location is a bit busy and disorganized. I tend to choose other locations further out from the city simply because they are cleaner and better organized and a more peaceful shopping experience. At this location I found it a bit humorous that their clearance items were still hundreds of dollars. Sometime they have true sales on quality items, just takes awhile to find those products and at this busy location they are lacking in these bargain products.

Ummm… they have lots of stuff I usually need every few months or so (clothes, beauty supplies, and don’t forget. shoes!) BUT sometimes the customer service is not great. I noticed they have a lot of older, older ladies working there. And older people they are known to be crabby, well these older women are noooo exemption! But they’re old, so they’re allowed to be crabby, but still! I feel like they don’t really wanna help you!
I like the Clinique Dept. I actually have had great customer service experience there. There was a real nice older gal that worked there that is Italian! She gave me a coupon!
You can get clothes at a good deal. And it’s at the HIP. If you live in this area, you know you’re going to have to end up visiting here anyway, so we just deal with the sha ka — cons!

This is my preferred Carson’s. I’ve never had a problem with exchanges or returns that I can recall. My most recent returns/​exchanges went very smoothly. The staff members have always been very helpful and friendly. People may knock the annoying spray girls, but on my last visit I had about 3 of them helping me at once as I was looking for a new signature fragrance. It took a little while, but finally one came along with great recommendations.
When I go to Harlem Irving Plaza, I usually… never make it out of Carson’s before the other stores close. Honestly, I’m not quite sure what stores are in this mall now, as we rarely make it farther than Auntie Anne’s before the mall closes. I always seem to spend more than I planned here, which to me speaks not only of the good sales and product selection, but also the sales people.

Shoes shoes shoes… why is the shoe section always a crazy place to be? This was more unpleasant than normal. I stood around holding a few pairs of shoes waiting for a sales associate to assist me with a size from the infamous back room. They came and went. After 20 minutes of standing there trying to grab someone’s attention I finally got a noticed. Or so I thought, let’s just say it didn’t go so well and I never got those shoes.