JN Phillips Auto Glass

I came in for my 8 am appt. I had made online the day earlier and was greeted by a very pleasant female receptionist. She had my file ready, the insurance claim was approved and my car was immediately brought into their shop for the windshield replacement I had requested.
I waited in a very clean and updated client waiting area.
After an hour, my car was ready, the new windshield clean and streak free. The Fast pass transponder was re applied, as well as my oil change reminder sticker, I could not any more pleased with the service at this JN Phillips location. I will gladly refer them to my friends, family and colleagues!

I gave them our Commerce information, and hardly had to do a thing, they took care of all the details. I arrived early for my appointment; no sweat, they were ready and glad to see me. They emailed me when they knew when it would be safe to drive, and then called my numbers when it was good to go. Nice neighborhood with places to shop, have lunch, etc., so I wasn’t in a rush. When I sauntered back they were all smiles and profesional, just sign and drive.
Left the interior looking like nothing ever happened! Not a scratch, not a piece of glass, not a smudge of sealer, nothing. Perfect. Put our EZPass back up, too, and the rear view mirror is spot-​on. Love these guys, always dependable.

I came to JN after Safelite screwed me for the last time and boy was that a good move. Safelite has a monopoly with my insurance company (USAA) and it took me 3 windshield replacements to find out that I was being worked over by an inferior company.
Not only didn’t Safelite have the parts I requested (which JN had in stock), the last time I had my windshield replaced they apparently skipped a step and as a result I had a tremendous amount of rust built up under the gasket. The guys at JN removed the rust and gave me a fresh coat of primer to prevent future rust. They also installed a gasket that will prevent washer fluid from getting into the driver’s side window when it is open.
I can’t speak highly enough of JN and low enough of Safelite.

These guys are amazing. they fix the leak in my car even though the leak was not coming from the windshield. the manager is very friendly and was kind enough to offer additional help even if it was not their job anymore. pick this location, they know what they are doing and they wont mess up your car.

After weeding through reviews on Unilocal for a glass company to replace my car windshield (nasty rock incident-don’t ask!) I decided on JN Phillips. I didn’t really know anything about them but after reviewing Safelite reviews, I decided to lock in JN Phillips. Overall I was very happy with the service. It took a bit to book an appointment online, schedule was tight. I got a nice call prior to my appointment verifying all the information for my car (heads-​up display, lane departure warning, rain sensors, etc.). The day of my appointment, I was in and out in less than 2 hours. Pretty amazing. Friendly service too.

I have nothing but good things to say about J N Phillips. Their communication was excellent and courteous. They showed up at my place of business when they said they would. They completed the replacement in about a half hour. The windshield does what it’s supposed to do — quiet and leakproof. They even added replacement tabs for my easypass transponder. Perfect service!

I drove 30 minutes from home without an appointment because they came highly recommended. and now I understand why! My windshield crack was spot repaired within 20 minutes; the service was friendly and efficiently delivered.
I will definitely recommend to friends.

I drive a SAAB. As the company is now bankrupt, it’s hard to find my glass. It was the glass above the trunk (not windshield) that broke. Derrick and Robin called all around to rack one down. The part was to come on a ship from Europe according to the local dealer, but once the ship got closer it was evident that dealer wasn’t correct. They ended up getting the part from another warehouse (1 of 2 available in all of USA). All in all it took two weeks to get the part. Derrick was in constant communication with me throughout the ordeal.

This morning I woke up with a migraine, went out to move my car & saw a smashed passenger side window. Being that I live in Boston, I didn’t want to leave it — so I called many places. With Christmas being next week most places were booked. JN Phillips heard the stress in my voice, and were so understanding. They not only offered to clean up the glass and wrap the window immediately, but they tried to find a replacement (apparently my car needs special windows that no one stocks.) After many calls they thought they would have to go through the dealer & it would be a week before they got it. But they didn’t give up. They kept calling and found one. Then as I was about to leave to go home (& leave car there for the day to be fixed) the window arrived! JN Phillips flagged me down to let me know (& save me a trip.) They immediately started working on it. Even though they were slammed, the customer service & staff there went above & beyond to help me. Sometimes the holidays bring out the worst in people, but not at JN Phillips & (whom ever they got the window from.) I think they would be this nice 365 days a year. :-) Thank you for going above & beyond!

Just when I am at wits end with any and all companies, JN Phillips surprises me yet AGAIN. Actually friendly knowledgeable AND helpful and efficient?! Yes, it really happens with them. I had misspoken about a window I needed fixed and that was not a problem. It would take about 2 hours and 20 minutes or so to install. I had no where to be.fine. So how long did it finally take? How about an hour and half? Derek was so nice, smart and helpful. So was Robin. And the people you speak to on the phone are the same… where is this CEO? Why aren’t more people like whoever heads up JN Phillips?! Anyways, people like Derek B. once gain shows why there are still some great people left working for a «big company». They could not be any better. I highly recommend them.

When a rock flew up and hit my windshield I just knew with the size of the gash across the glass I would need to have ti replaced. I have been so busy and did not now when I would be able to have it fixed. My insurance company said that many places will come to your work or to your home to replace the windshield with minimal disruption to my day.
What an amazing service! It made my life so much easier. I have had no problems only I had to wait a few hours before driving it but they took care of all the paperwork and dealings with the insurance co. It was not the big headache that I thought it was going to be. SO glad about that.

I cracked my windshield, called JN Philips, and within 24 hours all was well. They came on time to my work (in fact I was late), were efficient and cordial, and I did not even have to contact my insurance company. It’s nice when a company lives up their advertising, and in this case they surpassed it.

I had a great experience here. Derrick was kind and helpful and helped calm me down and think things through when I was upset abt my car. I’d recommend it to anyone. They even had a nice seating area with TV. Thanks Derrick!

First do no harm — at least, that’s what I would hope for when having a windshield replaced. But JN Phillips — you created far more pain than you solved.
I have a new to me CPO Honda Pilot that we had for a few days — when a pebble got kicked up by the car in front of me and there was the spider. I called JN Phillips — have to admit the call center was very easy to deal with. They coordinated with the insurance company and made an appointment to have the windshield replaced at our home. The installer showed up on time — and that is all I can say good about him. Chris T — you got grease on my leather seats and didn’t bother to put down a drop cloth. After Chris left, I went out to check out the car. At first glance great — until I got into the car — and wow — it looked like someone broke in! Broken glass everywhere — in every crevice — on the dash, the seats, the storage — just everywhere.
I have a 10 month old daughter — and I was afraid glass got into the back — it was certainly plausible. I called the store — they said bring the car in. No apology. They supposedly cleaned it. I went back out to the car — and wow — still lots of glass everywhere. Back into the store — again they «cleaned it». It looked ok — then I went home — and in the light — you guessed it — more glass. It made me wonder if they added broken glass to the car — maybe this is their idea of recycling?
Anyway, I give up with these guys. The car needs to be detailed inside. Giant pain in the butt! Look elsewhere if you can. If you can’t, and Chris T. shows up — reschedule.

Remarkably easy online appointment set-​up; Saturday was an option. A cheerful guy came to the house on time and replaced the windshield within ½ hour. The rubber molding looks a little cheaper than the original BMW one (sticks out a bit on the side), but otherwise — no complaints whatsoever.

Some crackhead broke my driver-​side window last night. Never having filed an insurance claim before, I naively called my broker thinking they’d just give me a claim number and let me take it to a place of my choice. Well, they told me to call the actual insurance agency, who told me to drive to Newton for an appraisal (I live in Somerville). I asked if the place that did the appraisal would also fix the window and was told they would do it all same-​day. Well, I found out as I pulled in to the parking lot that was a pile of BS because my car was made in 2002, not in 2004 or later (WTF?) and the place that did the appraisal didn’t do windows anyways.
So I got my claim and asked for the closest auto glass replacement, figuring it wouldn’t take that long and I could just hang out in a book store. They recommended JN Phillips. I called and they said they’d take the car right then, but it would be a little over an hour to get the glass in from their warehouse.
Long story short, I dropped the car off around 11:30, went to a bar, walked around, and then sat in their office for a while watching the new incarnations of Judge Judy (lacking a television, this was a chance to catch up on mainstream American culture). The mechanic was very apologetic about the length of time the repair took (he explained that Subaru windows are notoriously difficult) but I did get the car back around 4:15. The job was done properly, and they took care of all the paperwork, etc. By the way, there’s nothing worth doing in West Newton.
Next time I’ll definitely use their Somerville location. Actually, next time I’m going to beat the crackhead with a nine iron, then take my car to their Somerville location.

After a long day’s hike with a buddy in the White Mountains of New Hampshire, we were hurtling home on 93 when a rock hit my windshield with great noise. Didn’t notice anything until the next morning when of course I was taking my car up the street to get its inspection sticker and naturally there was a star shaped crack where the rock had impacted and a crack leading a foot away from it. So the car didn’t pass inspection… Obviously here is where JN Phillips gets involved.
At 6:30pm on a weekday, I go on my computer and enter in my information about the requisite auto glass replacement and my information too. Not five minutes later, a nice lady CALLS ME (again this was after 5pm, wow) from JN Phillips to confirm an appointment for me for the next morning and take my insurance information.
I dropped my car off at 10:30am, and had a shiny brand spanking new windshield installed by noon time. They took care of the insurance paperwork for me, and it didn’t cost me a dime (Thank you insurance company.) They even transferred my fast pass from my old windshield to the new one. Also, the guy that did the work took the time to explain about a potential problem spot that he rectified since my car is 20 years old.
Thanks guys, awesome job!

Did not find this place quick or reliable. Needed an appointment as soon as possible and it was going to be a few days. OK, sure. But whoever I spoke with did not put it on the calendar correctly and when I realized this (after the appointment time had passed), they were unable to schedule it for yet another few days. Meanwhile, the crack’s expanding rapidly and is at my eye level on the driver’s side. Not OK.
So, being very unpleased, I have scheduled an appointment elsewhere and they get two stars (not one) because I have no idea how their service is once you get past the scheduling phase.

After a friend’s car was vanadlized in the middle of busy Boston Common… we had to find a place that would quickly replace the drivers side window before it started raining again.
They repaired the window the same day I called and also billed the insurance company for me.
Very professional with a warranty on their work. I would definitely recommend them.

Man oh man did these folks save me some money. On my way to getting my car inspected, a truck kicked up a pebble and sent it flying into my windshield. I ended up with a bullethole chip on the driver’s side and my car wouldn’t pass inspection. I brought it into JN Phillips at 8am and because insurance wasn’t covering the damage, they repaired it fast and cheap, saving me about 250 dollars in replacement costs. I was out of the shop by 8:30am and managed to get my car inspected a few blocks down the street. I was at my desk by 9:20am. Great customer service and fast work.