AT&T

My wife and I had a very good buying experience with Sales Consultant PATRICK KUFFOUR. He was very patient and fully explained every option to us. THANKS PAT !!!

Always have the best service here ! I’ve moved to Texas in February and still call for my att questions. I have gone to att stores here but I can’t seem to get the same results. I would highly recommend going there for anything you need done and asking for Matt A. He sincerely cares and wants to help with changes to plans and everything.

4 stars for me.
Roman and other employees were helpful, kind, and courteous on June 17, 2015. Look forward to returning here.
Even though the Dedham location is bigger and cleaner (this store felt a bit smaller & just not as clean and AT&T like, like the Dedham, Westwood & Walpole AT&T’s set the example of (which are all on Providence Highway)), this location is SO much less crowded (probably because there is another AT&T directly 2 minutes away on Route 9), and more relaxed. Parking lot is a bit weird, yet there are 2 entrances, which are both convenient (one on Needham Street, one opposite Needham Street in the back).

I had a real bad experience with this store. It all started with me dropping my smartphone last week. The screen cracked, but the phone still works. So I’d like to get a new one quick. Fortunately I’m within 30 days of my renewal. So I like the HTC X One in white. I call AT&T customer care and they can order it for me. It’s okay that I’m not quite at my renewal date, but the phone is back ordered and they can’t tell me how long I’ll have to wait. This is on Wednesday. On Friday, I think maybe I should call around to the local stores. The store in Newton has the phone I want. Ben at the store tells me to cancel my order and come in. He’ll «try to help me out». Here is the really bad part. I get to the store and it is true that I’m about 2 weeks shy of my renewal date so I need them to wave it which they can do, but the only way Ben will do this is if I buy home phone service. So he won’t give me the HTC One X and it’s like talking to a brick wall. I leave the store very unhappy go home and call customer care to reinstate my order. Now I can’t even order the white version because the back log is so long they aren’t taking orders anymore. Now I can’t get the phone I want.
I’ve been with AT&T for 12 years. Way back before they were bought by Cingular and this is the kind of treatment I get. I’ll get over it, but please consider my experience if you are thinking of visiting this store. At the very least avoid Ben.