RadioShack

Personally I really like that the prices are what they should be– unlike anywhere else… I don’t know if the other reviews are talking about, every single time I’ve had to have service done on my phone, or in looking for a specific thing, they always have a great attitude and are extremely helpful

Like other reviewers, I also wish I could give less than one star. I went here today in the middle of moving because the UPS store told me they recycle backup batteries (for AT&T uverse services) for free.
The employees that were there just now said that they would not recycle it for free or to pay for and that «the UPS store keeps sending people here because AT&T told them we recycle batteries, but we do not.»
I then asked if they could let the UPS store know because it’s an inconvenience to many customers, especially those who are moving and told to go there. The guy working said he would not tell them and it’s AT&T’s fault.
I asked if they could contact AT&T for the same reason, and they said they would not. So then I asked if I, the customer should be solving a problem that all had to do with communication between the three companies, and they said I could.
No apologizes. No understanding about how this negatively affects customers and zero lack of concern. They were very passive aggressive and unapologetic.
I’m extremely disappointed in how I was treated and how they don’t care about their customers.
By the way, when I called the UPS store in front of the Radio Shack employees, since they would not, the UPS employee was very nice, apologized for the inconvenience, and said they would contact AT&T. Maybe Radio Shack employees should learn about proper etiquette from them or the managers should hire more socially aware sales reps.
And the crazy thing is that this was all over recycling a battery, which really, they could easily have found a way to do.

Please do not go to this store. They advertised iphone screen repair for $ 39.00 and when I arrived, he told me $ 79.00, he would not honor his advertised rate. Just wasted gas money to get here.

This staff at this store has always gone above & beyond my expectations! Idk why anyone would shop or buy a cell phone elsewhere? Their prices always blow Cell Carriers & Best Buy AWAY, usually by $ 100! I haven’t bought a phone anywhere else in years. They usually offer extra special incentives too. Last year got a $ 50 Google Play Store credit, yesterday got 6 months free Netflix. The guys in there know technology, what you need, and are so patient to help & teach you. If there are any problems they won’t give up until the issue is resolved.
The store Manager Juan is extremely professional and kind. Thank you to the entire staff!

I don’t honestly come here much, but every time I have they’ve helped me out even though I didn’t necessarily buy anything. From my experience they’re pretty honest, cool people. I come here when I’m in the area and need something (Mostly I’ve bought headphones) I’d get stuff there more if they weren’t so overpriced. I guess they’re going for the «Convenience» type of deal. I sort of call them the «Walgreens of electronics stores» Not bad if there’s nothing else close by.

They are really great and very helpful here!!!

If I could go lower, I would. Two associates, neither of them possessing a single clue between them. The younger of the two, wearing an untucked button-​down shirt, had no clue what the difference was between a micro-​USB (phones) and a mini-​USB (cameras and hard drives). I had to find it myself. Then, I take my overpriced selection to the cashier, where the idiot immediately tries to sell me a service plan.
«You know, for just two dollars more, you can get two years of — «
“It’s a cable. I’m not buying a service plan for a cable.»
«Just hear me out. It’s two years — «
“I’m not buying a service plan for a cable.»
«You don’t have to get mad…»
Actual conversation. I’ve been in retail for over twenty years, and everything about that approach was WRONG! Sometimes… you take the first no, and be happy to get the sale. You certainly don’t follow up a «no» with «just hear me out», and then get butt hurt when the customer gets annoyed.
Their products are overpriced, and their customer service absolutely sucks. Avoid these clowns at all costs…

I would give this place 0 stars. Worst experience ever.
I spent 4 hours trying to buy an iphone and transfer my information. The sales people failed to have any customer service skills, or tell us that they didn’t have the phone at that location, and that their machine would take 4 hours to download my information.
Btw, I came home with barely any info downloaded. The phone is not recieveing service, and the sales people were on the phone the whole time. On facebook, talking to friends etc. They didn’t say sorry until I told them how displeased I was. Thanks for making this a horrible experience.

I’d give this place no stars if I could. I cannot stress how unhelpful they are. I will never go back.
The sales staff has never been helpful, but they use to let me buy what I wanted. I went in there fully ready to buy a fairly expensive Virgin Mobile phone and instead spent 20 minutes being told that I should get a contract Evo.
The guy basically called me stupid and I finally left. I understand you work on comission, but sometimes no means no!
Don’t wast your time here. Go to Best Buy Mobile in the Valencia Town Center. The sales associate Christina Castro was awesome and the store had much better prices.