FedEx

If I could give no stars I would. This review is for fedex in general, not only this location. Although their driver is largely to blame for not submitting the doortag number into their system.
I was not provided a tracking number for my package. I called several times telling them I would be unable to sign for the package and I wanted them to leave the package at the door, and they said only the sender has the ability to change that. So they did their standard 3 delivery attempts and held it at their location for pick up.
I provided them with 2 of the 3 door tags to look up the package. They couldn’t find it, because their driver didn’t follow protocol and didnmt submit the door tag into their system. They were unable to look up my package with any other details, and told me to call their 1800 customer service. I called twice and they were unable to provide a tracking number either, they couldn’t even find the package in their system.
Now my package is sitting in their warehouse with 60,000 other packages, and I’m still unable to receive my package due to their employees inability to do simple data entry into their system. My package is pretty much lost at this point, thanks to Fedex, and their stupid policies. They should have left it at my door as I requested numourous times. A policy which is supposed to offer more security ended up being less secure than it would have been if they had left it at my door.
I will never choose Fedex again if given any other option.

Worst FedEx location, ever.
They held my package at this location for almost a week… all they needed to do was ship it to the Union City location for pickup. When I called to ask if I could just come to this location to pick it up, I was told that they couldn’t locate my package so it was best to wait until they found it and delivered it to UC.
Very rude customer service.

Very bad customer service when I pick up my package. They can’t find any of customer’s packages. Yell customers with too many excuses; they have very big warehouse, they have too many packages, only two people is working, and said come back later or wait up to you.

When I call up for my package trace, the FedEx guy says «It may have been left behind by the driver». Okay, so I ask if I can swing by and collect it. «During this season we have thousands of packages, and it will take us hours to locate yours». His overall tone, absolute lack of concern, playing the victim card (we are understaffed) and blatant disregard for my time was appalling and disgusting. And he refused to give me his name, when I persisted, he simply hung up. What a shining example of how customer service should NOT be.

Ordered replacement parts for a keyboard which were delivered by FedEx on November 24 to… THE WRONG ADDRESS!!! Despite the fact they clearly had my correct and accurate address AND the fact it was sent to be signed by me, it was signed by a total stranger at a wrong address. Called several time the main FedEx office, and each time they told me this FedEx location will call me back about this issue. Guess what… Someone with a really annoyed tone in his voice tried to call once and left a short message saying he will call back. He never did. 6 days later, I am still on the phone with the main FedEx office trying to resolve this issue, which ends with the same way; The people from Newark location should call me back. In the meantime, I am waiting for those parts while a total stranger is messing up with my package’s content. They didn’t even wanted to tell me which address they delivered the packet at. It could be at a neighbor’s place and all I have to do is knock at his door and politely ask for my packet. Nope, they don’t like this solution.
I guess the only solution for me now, is to take on my precious free time to drive up there and complain until I get my packet back OR make them tell me what address it is at.
Not a happy FedEx customer right now. :(

I don’t understand why this fedex location still here. People work don’t care and no customer service at all. If I can give zero star I would. They don’t even deserve 1 star.

Very unproffesional. Package never arrived. Driver lied about attempting to deliver package three times stating no one was home. Although I was home each and every time. Had to cancel my order with Walmart. Customer service gave me the run around with no real answer besides «I apologize I’ll leave a note to tell the driver to knock louder» *insert eye roll* Either your driver’s are not doing their job or are very bad at directions and went to a completely different address even though I confirmed my address with customer service over the phone. Never again will I be using your services. Get it together FedEx Newark, CA Branch…

BTW, this is FedEx in general.
Worst company ever… well companies!
I am returning my package to Dell with a return label. I call the number to schedule a pick up. AFTER 10 minutes of working with the animated phone operator — entering all my info… then could not make heads or tails of my address, I get a live one. I start all over again giving her my info; she is a nasty Hispanic woman (I know — I am Hispanic and pick up on our accent).
So after all that, she schedules the pick up 4 days from today. Really?! I decided to drop off my computer in person — never had this issue with UPS… I have yet to go and drop off my package, but my experience with FedEx has been negative the 15+ times I had to work with them. Dell needs to use a different shipping company — I plan to complain again to Dell — the delivery of my computer was a 4 day nightmare.
I have to say… I always request UPS when ever I need shipping arrangements… unfortunately, some companies have contracts… how disappointing.
If FedEx reads this, GET IT TOGETHER!

F***king a$@holes is what their delivery guys are. UPS and USPS never do any mischief. But these FedEx guys are horrible. They always deliver packages to our apartment community office when the packages clearly states to be delivered to the person mentioned and needs signature. I wait by for these idiots at the door for important time sensitive original documents and the delivery notification arrives. I get shocked at first and scared who got my documents. Why is it f**king hard to deliver your job for what you get paid for and customer has clearly paid your for the services? Then they get upset when people are stealing our jobs outsourcing them. When we behave like a**holes of course our jobs are going to be taken away.
–10 stars for F**kEx

Day two of waiting for my delivery, both days watched the driver stopped at the street, didn’t even get out of the truck, and drives off, then immediate sends out a delivery exception notification. Are you supposed to leave a door tag if you can’t deliver? At least that shows you got off you truck, but you were even too lazy to do that!
Mind you this is not the first incident, I always ended up picking up my packages myself after they exhausted the «attempts». I have excellent service from their rival, too bad I can’t tell the vendor which carrier to use.
Hey Mr. FedEx driver, you have one job to do, but if you are just going to pretend to do you job, you shouldn’t be collecting a paycheck.

Sick of this Fedex. The driver that has my apartments in its route is a lazy jerk who lies about attempting to deliver but never does. 3 separate packages now I stayed home all day waiting for this guy and he never attempted to deliver but claimed to have attempted to deliver. I know they have a lot of people in the warehouse who would love this lazy jerks job so I hope he loses his job.

Package delivery from San rafael to Sunnyvale (62mi) taking more than 5 days.
Truck broke down, so they missed delivery and returned it to shipper & refused to hold it at the newark center which was 30 mins away one way.

I ordered a bed frame from Wayfair, which was shipped as three separate packages via FedEx Ground.
According to Fedex tracking, all three packages arrived to the Newark sorting center last Saturday. On Monday, two packages were delivered. Wait a minute, two? I’d think as a professional delivery company, efficient logistic management is their speciality and all three would be delivered at the same time… Then again, what do I know? Maybe it does make more sense to make multiple runs to the same address (NOT!!). When I call the national FedEx customer service, I was reassured that the third package would be delivered on Tuesday. Surely you can guess what happened on Tuesday– item wasn’t delivered! So I called national customer service again and eventually spoke with someone at the sorting center. I was then told the item was «one of 40 not delivered today». The associate then went on to reassure me the item would be delivered today (Wednesday).
On one hand, I (try to) understand no delivery management /​system is perfect. On the other hand, I was «reassured» to expect the item delivered. Don’t make a promise when you can’t keep it!
The waiting game is on. Meanwhile, I have two packages that I stare at in my living room. So close, yet so far…

Upon tracking my package, I see that it arrived at this facility on Friday at 6:24am, with an delivery date of that same day. A few hours later, I get a notification that my delivery date is «now pending.» It is now Monday, and I still have not received my package and see that it has just been sitting in this warehouse all weekend. No attempts to get it on a truck, and when I called to see if I could pick it up, the customer service rep told me I couldn’t, as it was a sorting facility only.
Disappointed in the obvious laziness of the employees at this location — how hard is it to scan and load a package that’s less than 2 pounds?
Upon calling customer service AGAIN (today) to inquire about said package, I was told they would have to start a case on it, because it could possibly be missing. Seriously? So there’s a possible thief that just needed my dogs new harness for himself? Amazing. Their protocol for this would be to contact the original sender and process a refund, and then I would have to contact the original sender to re-​order the product, thus waiting even longer for my product, only to be sent through the same facility as before.
Yay, FedEx (that’s sarcasm, btw.)

Bunch of idiots. Don’t use them for anything. They sent my package back to the shipper after one attempt. And guess what? Thats before I told them to hold it at their location! Then the lady hag has the nerve to give me attitude on the phone about it. Go to hell.

I really have trouble with the claimed of delivery. I was notified that my customized blinds were delivered at 1:20 pm ⁷⁄₂₁. I search through and went to neighbors but could not find it. I called FedEx and they treated you like you are trying to cheat them of a package.
After getting a call early this morning questioning whether I was home, neighbors, color of the house, etc., I finally asked why she would not question the delivery guy. All of sudden, a new delivery schedule shown up. Basically, it was never delivered and still with the delivery truck. I printed both tracking info for records. FedEx has really going down hill!

I think it’s very interesting that the only 5-​star review of this location is from someone who did not deal directly with the people who work at this location.
I have received several packages from FedEx on time, but have been forced to deal with the Newark facility on two separate occasions. I gave them 2 stars because in my experience, they are not blatantly unprofessional or excessively rude, but it does seem that they are cogs in a broken machine.
My first experience with this facility was when I had a rather large shipment. They made an attempt to deliver in the middle of a regular work day, and (surprise!) I was not home to sign for the packages. I called the 800 number on the same day and requested that the packages be held at the FedEx location in Mountain View. They then made another attempt the next day (again, a regular work day) to deliver the packages. Obviously, my request had not «gone through». I then received an email the following day explaining that my packages were being held at the facility I had requested… however, the location was listed as Newark, not Mountain View. When I called the Mountain View facility to verify whether they had my packages, they could not find them. So then I called the Newark facility and discovered that my packages were in fact being held there. I visited the facility (a 30 minute drive each way, plus bridge fare), and the folks there were friendly, but not exactly quick. I had to wait about 30 minutes for them to find my packages and bring them out to me.
In my second experience, a company had sent me a replacement for a defective product, which came in two packages. One of the packages arrived, and I assumed that the company was going to send the remainder on a later date. After a few weeks passed, I became suspicious and contacted the company to ask about the remainder of the shipment. They informed me that they had sent both packages at the same time, and would try to find out for me what was going on. They quickly replied back that the second package was being held by FedEx. Mind you, FedEx did not bother to let me or the company know that they were holding the package until asked about it. I called the Newark FedEx location to inquire as to whether they had my package. The lady who answered was friendly, and said she would need to go check to see if the package was at their facility, so she took down my name and phone number and said she would call back. It took a little over an hour for her to finally call me back, but she said they had my package. When I arrived at the location, I pushed the buzzer probably half a dozen times with no answer and with no one buzzing me in. I finally decided to call them, and after the phone rang 8 times, someone finally answered. I told the guy who answered that I was at their gate, and asked him to let me in. He came all the way outside and opened the gate for me (mind you, they have the ability to push a button inside the facility to open the gate). With no apologies, the guy walked back into the building while I followed him. However, when inside, he was courteous and retrieved my package very quickly.
Overall, I think FedEx is bad at what they do, and their employees are unfortunate pawns in their poorly concocted scheme. The folks at the Newark facility seem nice enough, but are no more competent or professional than the rest of the FedEx crew. I am going to use a different private carrier in the future, if given a choice.

Suck fedex ever. The lady just yelled and hung up on me. They dont know how to do their job. When i complain about it. She just hung up without saying sorry.

Had Amazon ship a package to my PO Box using the USPS Street Addressing Service, which allows deliveries from private carriers like FedEx, UPS, OnTrac, DHL, etc. The USPS employee behind the counter signs for it and then places it (or a notice) in my PO Box. I’ve been doing this since July 2013. However for the last two days, a truck out of this office has attempted delivery while the post office is closed for lunch. After receiving the second exception notification via text message, I called 1−800-GO-FEDEX. They called Newark to have them hold my package for pick up after the truck returned, estimated to be between 6:00 and 6:30. They’re open until 8pm so I showed up between 7 and 7:30 and in less than 10 minutes, they’d retrieved my package from the truck. I showed my ID, signed for my package, and was on my way.
Three stars because I’m disappointed with the delivery problems but appreciate the assistance from national support and the quick retrieval of my package by the Newark crew.

Ordered an iPad Mini for my mother in law online from Walmart’s website the day after Black Friday. I got all of my tracking information from Walmart and was happy to see that my package had started shipping earlier than expected. My package was scheduled to arrive on December 10^th but according to the Fed Ex tracking info provided my Walmart, they said my package might arrive even earlier like the 2^nd of December which I thought was great.
WRONG.
Before I knew it December 2^nd rolled around and I check the tracking info with excitement thinking my package is on it’s way and instead I see a notice stating that no tracking info can be provided at the moment and that I would have to call to see what the error was. I thought it’s cool maybe because of the holidays there is a delay or something so I waited a few days which turned into weeks with NO package delivery or phone call about why all of a sudden after my package got onto a delivery truck in NEWARK there was no way of locating what the hell happened after that.
After waiting 2 weeks with no changes on my tracking info or phone call or text (I’m signed up for their text alerts btw) I decide to call the custemer service 1 – 800 number that was provided on the online tracking info page. I had to speak to THREE diffrent people on FOUR different occasions because NO ONE in the call center could give me a straight answer as to if my package was lost or stolen. Obviiously I have heard many horror stories about packages being stolen off of delivery trucks and I was not naïve when they gave me the run-​around and told me they would give me a call within a week after doing a physical check for my package and if they can’t find it by then I would have to file a claim with Walmart.
Another week went by and they STILL had no answer to give me and could not simply give me an honest answer about if my package was «lost» or not. Honestly I understand the call center workers were not the ones who physically stole or misplaced my package so I wasn’t going to cuss them out or call corporate on their asses but the fact that after practically a month of waiting for a simple answer the fact that they could not be honest with me is what has made them lose all their credibility in my eyes. I ended up calling corporate to express my concerns and they did nothing to try and help me even after all the trouble they put me through. I will do my very best to NEVER use their company again for any of my shipping or delivery needs. Steer clear!