W New York – Times Square

Great location, good rooms — stunning views but hotel stuff clueless! it took them 20 min to check me in. Reservation was made week ahead with corporate CC, all required paper work was faxed over ahead of time and I still end up paying with my private CC. Stuff didnt know how to use computer system… During checkout i normally drop off my hotel room keycard at front desk and leave… not here… front desk lady stopped me … had to call somewhere and ask if she needs to do anything else to check me out and then she told me its ok to leave… i would expect more from W Hotel in Time Square — anyway i will stick with Marriott Marquis across the street next time.

My experience for 4 nights was basically flawless. Got a great room. Everyone working at the desks were very helpful and the GM went that extra mile for me when a reservation problem arose. Really happy with this stay and would do it again next time I come to town.

We had an amazing stay here for my birthday. The rooms were clean, updated, and comfortable. I loved the bliss products in the bathroom. The service was prompt and friendly. The manager knew it was my birthday and had arranged for a bottle of champagne to be waiting in our room when we got back from our show. The hotel itself is conveniently located and security out front is very helpful when you need directions. We loved it here and will be returning.

This place was better 3 yrs ago when I first visited during my 2 wks biz trip in Manhattan. Its not as busy as before which is a plus for me. The rooms are not as clean as could be :(
The service however still seems to be on the top of the list when it comes to rooming in the city. Its here or Westin I book when Im in town and last months visit was pleasant. They could improve on the ventilation though. My room felt very stuffy even though the heater was not working. Otherwise, it was an ok experience.

Hotel is very dark and plays club music all day long. Our upgraded corner room had a great view, but mattress was only so-​so and the headboard was cracked and worn. Bathroom/​shower were fine, but no exhaust fan. Service was fine. Noon check-​out is convenient. The location is ideal.

Clean room, great staff. The only down side was the low water pressure in the shower. Small rooms but to be expected of Times Square hotels.

Terrible customer service. I called the hotel to ask if I could upgrade my room for my reservation next month (you’d think the offer to spend more money would get decent service right? Wrong.). The first person I spoke to was very confused about what I wanted but eventually transferred me to ‘Room Services’. The phone just rang for five minutes. Occasionally someone would pick up, transfer the call immediately without saying anything, and it would continue ringing. Eventually the first lady picked up again and said that they were all away from their desks. This was at 11AM ET by the way. She said they would call me back as soon as they returned.
Apparently they haven’t yet returned because I have yet to receive a call. I am now somewhat dreading actually staying there if this is the kind of service I can look forward to.

Loved this hotel. Perfect location. Clean rooms. A little pricy $ 300 a night but you get what you pay for. Small rooms but great views!

Have you even been to a place where as soon as you walk in it feels like you just leapt to another place entirely? This is how we felt when we entered the W in Times Square NYC.
If anyone has been to Times Square it is a mad house of people, lights, and noise. When we entered through the doors of the W there were waterfalls all around that muffled the entire sound outside.
There were multiple elevators waiting to take you up 7 floors to reception, but I was shocked at moving 20 feet inside we were enveloped into another world.
Our hotel room was huge and this could be seen as soon as we walked in.
Modern amenities were everywhere with a hidden wine glass storage unit, relaxing chair, and huge bed.
The view wasn’t bad besides the giant hotel right across the street.
But the main thing is that it was quiet for the most part. Being in NYC and having quietness was nice.
If you have the money or points to stay by Times Square I would recommend The W. Personally though I would stay somewhere closer to a metro stop or further south on the island, but that is dealing with location instead of the actual hotel which is great.

I love all hotels under the Starwoods brand, but the W and Aloft are by far my favorites.
I came to NYC for a quick trip to see the legendary R&B group Mint Condition that was playing few blocks away and decided to stay at this location because it put me in the center of Times Square and super close to the music venue.
I was on the 38^th floor and had the most amazing view in a corner room.
The prices for any NYC hotel are pretty steep, especially in Times Square, so if you’re looking to be frugal, I suggest staying in New Jersey or making friends with someone that can give you a discount.
The two issues I had:
— No late checkout available during my stay. For $ 300+ per night an extra hour would’ve been appreciated.
— There’s no parking, but W is supposed to have a deal with Icon parking for a discounted rate. NYC has several Icon parking Garages, but for some reason the lot closet to the hotel didn’t honor any discount for hotel guests. Super confusing. The front desk agents didn’t know either and couldn’t direct us to the proper Icon garage location.
Other notes:
–In the heart of Times Square.
— Once you walk in the front entrance, the lobby is on the 7^th floor.
— Great bar and cool social scene.

I tried W Times Sq., I really tried. I even gave you a second chance, but you’re like the ex who promises he’s changed… only to find out that nothing is different.
I’m a SPG member (Gold) and travel to NYC a lot (boo). I recently went to a conference and needed somewhere near Times Square to stay. In search of more Starwood points, I decided to go ahead and book the W again. My last visit, I found it noisy and outdated. This time, I noticed the furniture seemed updated but as a business traveler, there were some big missteps:
1. No outlets near the bed.
2. Nobody could figure out how to make the remote printing services that they offer in the guest handbook work. It was crucial that I printed out a deck before the conference I was speaking at, I used the remote wireless printing service, obtained a printing code and then went to the business center only to find out that that’s not where you get your prints from. Really? Why isn’t that in the guest handbook? Then I went down to the concierge, only for them to tell me that they couldn’t find my prints. It was an absolute disaster and they shouldn’t promise services to guests that are not a. Clearly defined and b. Easy to follow.
3. Room service messed up my order but whatever.
I’ll never stay at this W again. The Union square location is far better. Bye Felicia.

Probably the best SPG option in Times Square (Chatwal doesn’t count b/​c if you can afford or expense the Chatwal, you’re not reading reviews on Unilocal) and likely one of the least run down W’s in New York.

I was super impressed with my stay at the W. There are a lot of mixed reviews here but let me tell you first hand being a very picky person, you shouldn’t rule this hotel out. First let’s start with the basics. It is pricy but that is normal for NYC and the area you are in. After spending 5 days here I can understand why. You are practically in walking distance to everything and only a short subway ride from the West Village, Soho, TriBeCa and Brooklyn or NJ. Convenience of that cannot be matched.
Next up the condition of the hotel, it is going through a renovation. I knew this beforehand so I called to inquire since I wasn’t notified at booking. For the inconvenience we were upgraded to a high floor with a $ 100 credit. The rooms and hallways are nice just worn. The hotel isn’t 5 years old and it shows but it’s not a Motel 6 by any means and from what I can tell with the latest updates to the Living Room Bar (which is very nice btw) the rooms and hallways should be in great condition very soon! The beds were super comfy. The sinks and shower heads were modern with adequate pressure and we didn’t feel short on towed. Storage is at a minimum like anything else in the city but we managed.
Now the staff, I found the concierge, bell boys, wait staff and administrative team to be very helpful. They are young so you may have to ask for certain things but they comply immediately without complaint. Our bags were taken care of our rooms were always refreshed daily and we got a complimentary bottle of water and Bliss Products to use daily. Lastly, their team checked in with us via email prior to our checkout and ended up crediting us our Living Room charges due to our room not being ready upon check in! Again they surprised me and were fabulous!
Overall, I’d have to say I feel pleased with our stay. We experienced the bar, room services, their super nice gym (with a separate room for free weights and stretching), free wifi, and great bell boys along with excellent directions and suggestions from the concierge. I highly recommend this property to those coming to the city for the first time or planning for a lot of action in the theatre district, Rockerfeller Center, NBC or ABC studios, the shopping, Central and Bryant Park and more! I would definitely come back!

Perfeito para quem gosta da muvuca da Times Square mas péssimo para quem quer pegar táxi.
O hotel é muito confortável mas com preços salgados de água e demais produtos
Como de costume da rede. O grande trunfo do hotel é o seu lounge. Bonito e agradável. Com certeza seu parceiro não irá se incomoda em esperá-​lo lá

The location will not disappoint; positioned right in Times Square, in the heart of the theater district! There are numerous landmarks, restaurants and shops right outside the door and within a short walking distance. You’re also a skip away from the famous Ball Drop!
The entrance into the W hotel is breathtaking. You walk in to a tranquil room surrounded by glass with a gorgeous body of water running through the ceiling and walls. As you wait for the elevator to bring you up to the 7^th floor (lobby) to check in, the sound of the dramatic water feature is extremely revitalizing and an unexpected getaway from the wild streets of Times Square right outside the doors. Parts of the lobby were super swanky and sexy with a luxurious lobby bar with geometric shaped pods for private seating, but I felt that they took major short-​cuts on the rooms –minimalist and cheap. The pink accents scattered about the room were a bit of an eye sore, the window chaise lounge wasn’t comfortable or pleasing to look at, and the extra dingy hallways smelled like old food.
We were situated on the 12^th floor with a corner «Fabulous» king suite and (not-​so) Times Square view. Unfortunately we were not high enough to enjoy the view of Times Square — we looked directly out into the backs of all of the marquees and banners on Times Square. Although the view was a major bummer, it didn’t upset us too much since we were out walking the streets of New York and exploring the local flavor our entire stay. If a view is something you call for — the 26+ floors should do just fine.
I was obsessed with the complimentary BLISS products: lotion, shampoo, conditioner, soap, face and body wash all in the most fabulously invigorating sage & lemon scent! You know we requested refills for each day and the front desk obliged and supplied us with more than we could ask for (score!) I can appreciate the spa-​like bathroom design; the modern floating sink with a waterfall faucet was extremely sleek. However, there were a few issues with the bathroom that I must mention: The waterfall spa shower was beautiful, but the water pressure was atrocious — I felt that my shower time was extended by at least 15 minutes due to how weak the water came out. Also the towels were tiny and abrasive. The pillows were useless and flattened out completely — although they deliver extra pillows if you require it, they were still too weak to support the weight of my head. However, the highlight of my slumber was the W signature bed with 350-​thread count sheets! So super soft and comfy; the bed and sheets helped me rest like a baby. Keep in mind, being in the action means also sleeping in the action. The noise from taxi horns and shenanigans on the streets were steady all night long — I got used to it though.
There are slim dining options offered at this hotel, however, the hotel’s restaurant Blue Fin is located downstairs and was surprisingly delicious. We decided on dinner here as it was convenient and because we were offered a generous $ 100 dining credit due to our delayed flight causing us to miss a day of stay — we tried the seafood tower which was filling and a selection of house specialty nigiri. I highly recommend the fresh nigiri and sushi options — the fish was fresh and buttery!
The W had a lot of promise but the staff here are far from Las Vegas hospitality — they aren’t as accommodating or charismatic. There was no doorman to open the door for guests, the bell-​man was non-​existent, and the concierge were not easy to approach. We were supposed to have our bags pulled from our room on our departure day, but that didn’t happen, leaving an unnecessary commotion in the lobby to make us almost late to the airport for our flight. These mishaps left a sour memory of this property, but convenience is key and this hotel delivers easy access to the action.

Joseph Folta at The W Time Square was the best!!! I celebrated my birthday at the hotel with some of my friends. We got a suite it was beautiful. I was able to check in the room and decorate my room and he made me aware that if I needed anything during my stay that he could be reached directly and gave me his card.
The hotels bar was under constructions so I didnt get to experience it. Hopefully I can do so at a later date.
Also I wanted to say that Michael on the security team helped out a lot. There was an item left in the room by one of my friends and I called up to see if it had been found. He personally walked up to the room to retrieve it.
Thank you W Time Square for all of your help and hospitality.

Location, location, location. I’m a tourist who wanted to be near Times Square, Broadway, NY restaurants. This hotel was perfect for us. Steps away from Times Square, walking distance to Central Park, 5^th Ave and tons of shopping and eating places. If you want to be near the heart of NY, stay here.
The hotel itself was ok. They were under renovations (July 2015) so the bar was closed, and the lobby was boarded up. I thought the room would be more decorated but again it was just ok. The best thing about the room was the «Bliss» products they provided… facial and body wash, shampoo, and conditioner!
Noise from traffic downstairs was constant, even 30 floors high, but I got used to it. The refrigerator was useless, unless you were gonna raid the controlled bar products which filled it. Urrrrrr
Nice gym! Worked out only once. Who works out in New York, right? Anyway, there is a gym and it’s cool.
Blue fin restaurant and bar downstairs was good. We had a $ 100 credit there so we used it for pre-​dinner drinks. Great deal!
The staff at the hotel was wonderful. From the bellman outside to the woman working the front desk, everyone was professional and accommodating. Thank You for your good service.
Like I said, if you want to be near the action, I recommend staying here. Convenience can mean everything sometimes!!!

I read many of the reviews of this location and I cannot comprehend the complacency of this property. I am from So Cal and when I’m in NYC location is everything to me. Sure you are literally in Times Square and night seems like it day but that’s what you sign up for when you stay in Times Square.
Also the sizes of the rooms compared to other hotels in the area are great. Space is limited in NYC and the W does a great job maximizing that for your stay. It’s a great property in an amazing location.
Now to the stars of the property, the staff. My trip was plagued with many set backs, no fault of the W. From before I stepped foot on the property they were hard at work taking care of me and adjusting to my needs while I was stuck in LAX.
When I finally arrived late that evening, there was a techincal difficulty and a mix up at the front desk. They jumped on it and upgraded me to a higher floor with a view of the Hudson. Then the next night there was another technical difficulty and it was as if lighting struck for a third time on my trip. Without missing a beat, the staff at the W went the extra mile to make sure we were taken care of. They graciously extended me an additional upgrade to make sure I was more than taken care of.
Not once they I find the staff to be rude, short or court with the guest. What I did see was many guest being rude to the staff and with a smile they always took care of the situation.
If you want to stay at a location where they make you feel like you are at home, choose the W Times Square. If you want to be treated like a mad cabbie ripping through the city streets, well stay anywhere else and you will see the stark difference.
A big thank you to Jae. I’m not sure if that is the correct spelling of her name but she was amazing. She looks like Kimora Lee Simmons little sister but minus the diva attitude. She is an absolute doll and this I saw in action not just with me but with all the guest she attended while I patiently waited in line. The world is a greater place because she is in it.
Thank you to all of the staff at the W for making our stay unforgettable. You will truly be missed…

I’ve stayed at several different hotels in Manhattan. I am never disappointed when I stay at the W. It is definitely my favorite. The customer service is excellent. They have the friendliest people working at the front desk who are instantly responsive to their guests.
The location is perfect– right in Times Square. It is within walking distance of countless landmarks, restaurants and shops. The rooms themselves are beautifully decorated. I love the modern theme.
The lobby is beautiful, filled with modern art and decorative light fixtures. They even have a DJ playing music on Friday and Saturday nights. The entrance has falling water behind glass as its ceiling and walls. It is attached to a Blue Fin sushi restaurant, which has an excellent brunch.

My wife and I just stayed here this past weekend when we came back to visit New York since our move west. We LOVED this hotel. I have stayed at several W’s during my business travels and they have always been high quality and top notch but this W takes the cake! It was one of my best experiences I have ever had traveling.
First, of all they were so incredibly helpful in providing us a crib for our new baby daughter. They brought it up to the room immediately when we arrived which was great. Second, they gave us a free onesie for our daughter that says W Hotels on the front and on the back, on the butt it says «W-​oops.» It is really cute and I can’t wait to put her in it when she gets a little bigger.
They also gave us a nice card congratulating us on the arrival of our daughter and letting us know if there is anything else they can do to make our stay comfortable to not hesitate to let them know. Shortly after we received the card and the onesie, someone from hospitality came up and gave us a plate of chocolate covered strawberries. It was so awesome.
During our stay we also made several additional requests such as additional pillows, towels and supplies. They were delivered to our room easily within 15 minutes and sometimes within 5. It was really great. They also do have free Wi-​Fi in case you care and for $ 10 you can upgrade to a higher bandwidth if needed.
Finally, it was great they have an on-​call doctor and dentist at this hotel. My wife injured herself during our trip and couldn’t really walk at all on Saturday so I called the «Wherever/​Whenever» team and to my shock they had a Dr who could come by and check out her knee. Now it wasn’t free of course but it was great to have and it was very helpful. Not only that but the Dr they have on call has some serious credentials to his name and did a great job with my wife.
Everyone from the front desk, to the guys downstairs and the staff were just so great and so helpful. It made our stay so much more wonderful than it already was. We will for sure be staying here on future trips to NYC.

Pretty good W Hotel except for the location only because I am not a tourist. Probably great for tourists but getting a cab here is the worst! WORST! Nice lobby and pretty swanky. The rooms are pretty good sized and way better than the W on Lexington!
Staff was great, room service was good and the price was not bad considering it is a W Hotel and it is Times Square.

L

Ambiance musicale, tamisée mais un peu glauque. Chambre étriquée et très sombre. Déçu…