Visionary Optics

I live in Florida but will only deal with Visionary Optics. The customer service is superb, especially Jafar. The selection is top of the line. The entire staff really takes time to understand your price point, style, and preferences so they can assist you with the best purchase possible. I had a pair of frames shrink do to climate change. I called the store, they sent me a shipping label, and they repaired the frames free of charge a year after purchase.

EXTREMELY RUDE STAFF.
I walked into the store interested in buying some new sunglasses. When I asked the woman sitting in the front where the sunglasses selection was located she proceeded to tell me in a sassy tone that the sunglasses were the glasses with dark shades while the glasses had clear shades. With this bit of obvious information, lack of proper help, and unwelcoming demeanor I decided to take my business elsewhere. Needless to say when making a purchase it is expected that the staff would have a better attitude. With the numerous other eye boutiques in the area I would recommend looking into other businesses.

I’ve been getting my eyes checked and buying glasses from Visionary Optics since 2009, and have always been pleased with their selection and service. They take my insurerance provider (VSP) and they have a very quick turnaround time. My daughter scratched my lenses while they were on the 2 year warrenty and they replaced the lenses in about 30 minutes. HIghly recommend.

AMAZING! I was impressed with the experience. It was my first time buying glasses and a friend who lives in the area recommended I see David. I must of tried on 400 pairs of glasses and he patiently gave me constructive feedback on each one. I was still indecisive. Then he asked if he could chose a pair which ended up being my favorite ones! This guy is a pro, so knowledgeable on the brands and about my insurance. Will def go back for my next pair. Thanks!

HORRIBLE SERVICE!!! My husband and I, along with my brother and sister in-​law walked in and were immediately treated as if we were unwelcome. All four of us wear glasses, and in the spirit of the new year were looking at our options. As we perused the frames the clerk continually talked down to us making negative comments about how difficult it was to fit frames and certain lenses, insinuating that the prescriptions we looked to fill were not the kind he wanted to work on.
The icing on the cake was an accusation of theft!!! When a set of frames were misplaced he immediately asked us if we knew where that frame was. As four professionals with mean$, we were completely taken aback. It turned out the frames were just put back in the wrong spot. As the only brown people in the shop, I can only assume that the accusation stemmed from our appearance.
Looking at the other reviews on this place, it seems there is a pattern of poor service. It is shameful that in this day and age in the diverse city of New York that a business can continue to operate while negatively profiling potential clients.

Have been going to downtown location for years, tried uptown and brought my father in for a new prescription as well. As someone who’s worn glasses his whole like, I tell you Visionary Optics is the best shop I have found. Brilliant, quick lens making with no errors, superlative service, great selection of frames. The best team ever.

I have been going to Dr. Gelman for a number of years and have always found the service outstanding. This past week I saw Dr. Gelman due to developing a «floater.» Upon his examination he determined that I had a hemorrhage in the back of my eye and that we should watch it for a few weeks. I thanked him, left and went home. No sooner did I get home when I received a call from Dr. Gelman telling me that he did not want to take any chances and wanted me to see a retinal specialist right away. Not only did he make the recommendation, but had already called the Dr., set up an appointment and made sure he took my insurance! Twenty minutes later, I was in a specialists office being examined. Fortunately, everything was fine and I just have to go for a follow-​up, however, the situation could have been extremely serious and I have Dr. Gelman to thank for his quick thinking. In this day and age, where do you find customer service like this? Nowhere. Dr. Gelman is the consummate professional, an excellent diagnostician and truly cares about his patients.
On another note, I have read some disparaging comments on Jafar… which I find extremely surprising. Jafar has always been extraordinarily polite, helpful and I truly rely on him when it comes to picking out my glasses. Additionally, he was extremely helpful in assisting me to adjust to my progressive lenses. He is patient, knows his product and his customer.

They have a good selection of product, but what surprised me was their disinterest in providing good customer service. The man in charge of the store, Jafar (spelling?), had the worst customer service skills I have seen for a store like this. Speaking down to his potential clients, locking the front door while a client waits outside, mistreating his employees, and passive aggressively stomping around the store (nearly throwing keys on the table) while we were waiting for him to answer a simple question.
Final remark: If you want to drop some money on your new glasses, go somewhere where people thank you for being their returning client.

I stopped by the store a few days ago and asked for help finding an affordable pair of glasses that would be mostly covered by my insurance. The person I met with showed me ray bans and told me they were all $ 160, so I sat for measurements and they said they’d call back with the final price.
When they called me back, it turns out that the price they quoted me initially was incorrect, and the total price was more than three times as much. They did not offer a discount or any sort of apology for the mistake, and it’s clear that they didn’t care about my experience. I wasted hours that I could have spent looking for other glasses at other stores.
Also, the salesman taking my pupillary measurements put his arm around me and was a bit touchy feely — enough for me to get uncomfortable. Not a great experience overall.

All staff, especially Jafar, were extremely helpful and responsive. My new glasses are great, and I’ll definitely be returning to update my other pair.

Lenses were completely overpriced — Zeiss. Owner is arrogant, doesn’t seem to care. Too concerned he has a «Hamptons» location. Couldn’t get my lenses to fit into my Robert Marc frames because they were slightly oval and curved (wrap around sunglasses). Went back 4 or 5 times and gave up.

Even after I moved to London, UK, I still come back to Dr Lee and his team. The best ever!!!

Great selection of high-​end glasses and the sales people were pro (especially Jafar).
I mangled my frames recently and they were able to get them repaired with new lenses at no additional cost.
Awesome!

I sought out Visionary Optics through Unilocal because I wanted Zeiss lenses. I was pleased with the glasses I got. However, what I have not been pleased with is the store’s refusal to file a claim with my insurance company. Visionary Optics is in-​network for my insurance company but unless the optician files for me, the insurance company pays me at the out of network rate. Buyer beware.

Great service and really great glass. I wasn’t sure about how the famous Zeiss lenses would work for optical, but these are the best glasses I’ve ever worn. Looking forward to finding new frames from the impressive selection soon too.

Great, fast assistance! I’ve walked by this location several times and noticed they have a great high-​end selection, from Alain Miklis to Chrome Hearts.
In immediate need of using up my flex spending and vision benefits, I popped in the last week of the year specifically for a corporate rock star look. Straight to Miklis and Chrome Hearts, the sales guy looks like in his mid-​twenties, was extremely helpful but suggested I head down to their 17^th and 7^th location for a more rock star look.
I rush down to 17^th and 7^th, jackpot! The sales guys were wearing Chrome Hearts like it’s their business. Giddy as could be I selected two pairs of Chrome Hearts one was around $ 990 and the other $ 650. I was leaning toward the $ 990 pair because they had the excessive, «Look at me, I’m wearing Chrome Hearts» look I was aiming for. But the sales guy was honest and made a valid point about the pair washing out my complexion. I ended up going with the $ 650 pair, a purple/​gray/​brown tint with silver Chrome Hearts crosses on the side temples.
$ 650 sounds like a lot but with my insurance covering $ 200 off the frame and 80% of the lenses I ended up paying a total of way less than what the frames cost. Awesome!
The optometrist was able to check out my eyes/​prescription New Years Eve day and was extremely helpful, accurate and attentive without wasting time. He was also young and in his 20’s. I was definitely surprised by how young yet knowledgeable and professional the staff is.
Whoever said health care reform was a crappy idea probably had that insurance that doesn’t cover Chrome Hearts.