SkinStation

I have called numerous times to schedule my appointment and no one ever picks up the phone. Is this Skin Station closed?

This place is phenomenal. Received a groupon certificate as a gift– both the receptionist and facial specialist (Robin) were fantastic — incredibly kind and welcoming. The spa area is really clean and relaxing. My facial was thorough and in my opinion better and more relaxing than facials I’ve gotten for much more at bliss. Robin was really sweet– customized the facial to my skin and didn’t try to up sell or sell products which I really appreciated. Will most definitely come back– great experience overall and highly recommend to others.

I got a microdermabrasion peel facial today. My specialist was Maggie luvvvvv her! She told me what was going to happen before she did the microdermabrasion. Never had the procedure before so I was nervous but Maggie put me at ease. I got a great shoulder and arm massage too! All the products at this spa have a soothing subtle scent and my face was glowing after!!! The only downside is you can hear the loud convos the employees were having but I will still go back.

I bought a groupon deal 1 hour massage + 1 hour facial (including bio eye lifting). So the service was 2 hrs in total (although I didn’t check the time it was really 2 hrs)
Start from the massage. It seemed the massage therapist didn’t know what she was doing. The pressure was light eventho I asked her to put more pressure. There was times that I felt like she was rubbing my skin. I was hoping that I would be an amazing facial to make it up. When the massage was done, I expected to see a facialist perform a service on my face. Nope! it was the same girl who gave me a back rubbing «massage». Was telling myself «it’s ok, this could be good. Some people can be multi talented»
Now it’s time for facial. She cleaned, exfoliated, masked my face. Then performed the «eye lifting» by using some tool to roll under my eye. She put a LOT of pressure rolling back and forward under my eye. At first I was being patient until it got to the point that there was too much pressure and it started hurting mu eye socket so I asked her to minimize the pressure. She said there should be some pressure, otherwise i wouldn’t get the result I want. I told her «I shouldn’t feel liked getting punched on my face» then she started taking it easy. When she moved to the other eye, the pressure became more pleasant.
After the facial, she tried to sell me a package for 5 facials. But no thanks! My skin looked EXACTLY the same as when I walked in.
Guess what??? My eye turned blue the next day. It doesn’t look so bad but who wants that!
Never come back here again.

This was my very first facial and it was a wonderful experience. My friend and I were intrigued by the good reviews and the Unilocal deal. The facility was clean and relaxing. I loved the facial (although I have nothing to compare it to!). The technician was gentle, and I didn’t expect the mini-​massage. This was definitely worth the money. I’ll be back!

Found this place through Unilocal a few months ago and since the pricing seemed reasonable, I figured why not give it a try. The store is located in the basement. Small but clean. Both the lady at the front desk and the lady who did my facial were very friendly. I chose the ultrasonic facial and my aesthetician was quite thorough in cleaning my pores ;) I would have given this place a 4 stars if my aesthetician wasn’t so pushy after the facial. She tried to sell me some package for $ 280 and insisted that the deal was only good if I signed on right then and there. I said I need to think about it but she kept on trying to convince me, making me feel uncomfortable. It was obvious that the $ 280 deal wasn’t just valid for that specific day since the flyer was looking worn. Maybe the deal is only for new clients but trying to pressure me to shell out a few hundred dollars right after the first session was unprofessional and left a bad taste in my month!

I had a gilt city voucher that expired but they gave me a credit for the services. I ended up getting a basic facial and signature massage which were their most basic services but both were excellent. The location from the outside is just a door leading down to a basement in Chinatown but everyone is very friendly and water and tea was offered. The spa is small but clean and modern. The lady massaging me noticed my shoulders were full of knots and gave me special attention to the area and it really ended up being like a deep tissue. The facial included an eyebrow clean up, steam, massage, extraction, and a mask. It was a great deal. I will definitely be back!

I’m always the bargain hunter when it comes to facials; always looking for the gilt city deals. Coincidentally, I found this place on gilt city, but after my first experience I was hooked to skin station. Having May as my aesthetician, I’ve had the best experience and my skin reacts so well to her treatments! The bulk facial packages are such a great value too! I’m sticking with this place until I move away from NYC, if ever.

May Li is the only person I request when I get my massages & facials. I got so lucky to work with her when I first came across Skin Station. She hits the spot and puts extra care in everything she does. Request her if you are booking here for the first time and tell her that Lisa sent you. I come out of there completely relaxed & have been going to her for a year now. I’ve bought multiple massage & facial packages there. Thumbs up! Thanks May!!!

Probably one of the most thorough facials I’ve ever received. The extractions are the main reasons I personally go for a facial and Maggie took her time to make sure she removed almost every blemish that could be removed. I’m not one to sugar coat anything though so I have to say it hurt a lot to the point that I started tearing and my face was red and swollen for the rest of the day. However, the days and months following it, my skin appeared to be a lot clearer. I’ve gotten facials at other places that made me break out even more but this place was clean and they don’t give up on getting out those stubborn blackheads.

My first time here. I’ve had a facial in an Asian spa in Chinatown years ago and I told myself, never again. However, this place encompassed the goods of getting a facial at a Asian spa and they seem to have eliminated the bads. The bathroom was minty clean. The staff very professional. Maggie was my aesthetician. She cleaned my eyebrows while we waited for a cream to sit in. She gave me a thorough shoulder and face massage while steaming my face for extraction. She took out two pesky whiteheads. Everything she was doing, she explained. The cold hydrating mask was awesome. They’ve got everything covered in the 75mins I was there.
I’ve been getting facials for over 10years. I have worked in a spa before. This spa I will definitely revisit!

Like a few others, I originally did not have a good experience. Two years after my first visit, I was invited for a basic facial with May. She was thorough, professional and pleasant. The facial started and ended on time. Will consider visiting again.

After having a not so good first experience, SkinStation contacted me and invited me back. I was a bit hesitant to accept the offer because my first time there was AWFUL but I decided to give them another shot. My esthetician was May, she’s absolutely adorable and amazing, she took her time and was gentle but efficient. She carefully explained every step she was taking, making sure that I was comfortable throughout it all. It was also nice that May was there the whole time (1hr 30 mins) minus about 10 mins when I had the cold mask on. And OMG the massage, one word, AMAZING! I honestly can’t say enough good things about May, I just got home and my skin is glowing and my pores have definitely reduced in size; best of all, I’m not all lumpy and splotchy like before. Definitely ask for May, you won’t regret it!

SkinStation reached out to me and was very generous to offer me a complimentary massage. I decided that I will give them another chance as long as it was not the same masseuse. They paired me up with May and she was EXCELLENT. One of the best masseuse I had so far. She knew where to put the pressure at and was not cheap on her energy. I hope the rest of their masseuse learns from her.

Originally I did not have a great experience there. However, Skin Station handled it in a VERY professional manner. They invited me back and I saw May who did a great job. She was gentle yet thorough. She did a very good job and left my skin feeling and looking great. I have already booked my appointment with her next month. May is the one to see!

If it were not for the friendliness of the staff at the front desk I would’ve gone with the lowest rating. It was the first week of a new year, after a long and busy 2014 and wanted to get a deep tissue massage to start off on the right foot. I came here for it and it was a big mistake. I’ve honestly never has a worse massage in my life. The therapist did not seem like she knew what she was doing. I had circled areas on their intro form that I wanted to concentrate on but that didn’t matter. She proceeded to just go off on my middle back over and over again and that’s it. Even after I asked for more on the areas I really needed. Needless to say, I woke up the next day like a truck had passed over my back.

Clean in midst of Chinatown. Amazing facials! Average Massages. Pretty well priced. Downside: Be prepared for the noisy ladies; loud clacking of the sandals, the harsh opening of drawers, and talking with the doors open during the whole 2 hours.

I have a love hate relationship with this place. I feel weird giving them 3 stars because I come here regularly to get facials, but I took off two stars for the numerous times I’ve left feeling very upset.
The reviews that say these people are pushy are totally valid. If you don’t have absolutely perfect skin, they’ll try and recommend more product/​service to you while you’re getting your facial done. Don’t get me wrong, I’m all for hearing advice and recommendations on what I should get done, but if you suggest something to me and I explicitly say «No thanks, I think I’ll stick to the facial I reserved.» Then you should then back off and not try to keep selling me it. Numerous times I’ve had to spend 15 – 20 minutes WHILE getting my facial done speaking with the aesthetician and saying no repeatedly. It’s just so frustrating!!! It completely turns what should be a relaxing experience into a stressful one where I feel so incredibly pressured to either get the «upgrade» or tip more because I didn’t pay for more service.
I even once had a woman stop in the middle of a facial (during extractions none the less) and shine the bright light in my face and pull out the long list of services they offered as she read me the one I thought I should get. Like, are you being serious right now? Really unprofessional.
So basically my take on this place is, they know what they’re doing but are just WAY too pushy when it comes to their products/​services. Honestly how it should happen is they should tell you what they think you need, ask you if you want it, if you decline then they say ok and finish your facial and at the end when you pay they can give you a pamphlet or some more information on what they recommended you in case you want to research it and can get it next time. So much less stress and so much more professional in my opinion.
Also it should be noted that some of the aestheticians don’t really speak that great of english. Which is frustrating because my mandarin isn’t perfect so if I want to know more about what they’re recommending me, they can’t even properly explain it to me, which then adds more frustration when they’re pressuring me because it’s like how can you expect me to pay $ 50-​$ 60 extra when you can’t even explain to me what the product will do for me.
I’ll update this review if I notice the service changes (I was pressured into buying a package awhile back so I will be returning until it is out), but for now my feelings towards this place are still wishy washy.

I have been getting the Basic Facial here for the past year and really like it. They have really nice staff members, good prices and do a thorough job. Not to mention the little neck and hand massage during the mask/​end of facial is nice :)

I’ve been going here since I was in High School. They’ve had to change their location a few times but the services has always been fantastic :)
Facials are AMAZING!