Dunkin Donuts/Baskin Robbins

By far the most disorganized Dunkin Donuts that I’ve ever had the pleasure to visit! Avoid like the plague!

Here is why I gave this place three stars:
1. There customer service is NOT the best, I’ve always stopped in here during the morning rush on my way to work so of course I understand that it’s a busy time however… if I order something a certain way that’s what I’m expecting to get! Please tell me how hard it is to make a hot tea with honey, lemon and three sugars? If you take your time it’s not hard at all however there have been a few times when I have arrived at work and my tea was lacking something. Lesson learned… please check your order before you leave especially the rush or you will be sorry!
2. I’ve been to other locations during the morning rush but this location is by far the loudest and the busiest!
3. False advertising! There was an incident were I was charged extra for my purchase even though the item was clearly listed at a cheaper price on the menu. When I brought the price difference to person’s attention who was assisting me, I was informed that the price listed on the menu was incorrect and that I will be charged the menu price during my visit. Guess what… she wasn’t there during my next visit!

Scoopfest 2014 review: «You want ice creammm?» Went with $ 1 love potion #31 in a a «suger” cone.

Who doesn’t love a good coffee and an ice cream? Great location and resting place if you’re trying to catch a Bolt Bus– seems like I wasn’t the only passenger who had that idea either.
Staff: not so professional nor friendly. While my coffee was being poured, the cashier was telling the barista how much she couldn’t wait to leave. Not necessarily want you want to hear from someone preparing your food.

I’m walking in when he comes over from the Dunkins counter, shuts the lights off in the ice cream bins and tells me «Baskin closed.»
I asked «is this the one that closes at midnight?»
He said «yeah but baskin close now»
«But it’s supposed to close at midnight?»
«Yeah 11:30 11:40»
«It’s 11:21.»
«Yeah yeah.»
It made me so upset how I kept asking if this was the one that closed at midnight. For him to say YEAH but he was closing 40 minutes early had me irritated. And he kept mumbling it too, like he didn’t want to admit he was wrong once I brought up the hours.

Horrible service, went to get an ice cream cone. Ice cream guy says to order from coffee guy, coffee guy says to order from ice cream guy. Get your act straight!

Stopped by this location since it’s conveniently located for me and I had a coupon for a free coffee. The service was quick and donuts are cheap, which is nice for the morning commute, but I also felt rushed as a customer. Additionally, I asked about their rewards program, and neither the people at the counter nor the manager knew much about it (or were really listening to me). What truly caused me to leave the location, however, was that the WiFi was too spotty for me to work there (which had been my plan).

Ugh, not a good Dunkins at all. I ordered my usual coconut iced coffee and it was nasty. I had to throw most of it out. Next time I will seek out a Starbucks instead.

Fast service, even in peak hours, but coffee is better across the street at Best of the West.

This Dunkin Donuts might be the worst. I got a coffee from there, and it was literally undrinkable, even with 5 sugars. The girls working the counter are WAY less than helpful, and borderline rude. They ignore customers greetings, and basically throw your coffee at you, while chatting about their personal issues. My bagel was hard and not that good. I love Dunkin Donuts, but this one is really not good.

I just came back from 31 cent scoop night and I like it.
It’s near Penn Station and this block has AMC, Five Guys, Chipotle… whew, this block is a mecca of junk food!

New Dunkin Donuts has opened in the area attached to a Baskin Robbins! Two thumbs up since it is across the street from the office so I don’t have to walk to 36^th and 8^th or the one on 31^st St. The service is fast, coffee served hot and flavor on par, not too watered down and not too strong. However, my only gripe with this location is that they charge extra for coffee. My guess is it is in a busier location, close to the AMC movie theater and Penn Station. A medium coffee brought me down $ 1.84 + $ 0.16 tax = $ 2.00 while the location on 36^th St. and 8^th Ave. is $ 1.84 after taxes. I’m penny pinching, but talk about price gouging when they are only 2 blocks away from each other.