Dunkin’ Donuts

I have to agree with the previous reviewers. The service here is awful. It takes me 10 minutes to get an iced coffee even when there’s no one else in the store, while down the street at Starbucks it takes 3 minutes max, even with a line. I’m only giving it two stars because it’s Dunkin and I like their iced coffee better just slightly more than Starbucks.

Another Dunkin Donuts. This location is much better than the one over at 86^th between 1^st and 2^nd. Staff here seems to be much more alert to what is going on which is nice. At the end of the day it is nothing special though. Just your average Dunkin Donuts. Enjoy.

I live near this DD location and was craving some yummy donuts holes so I decided to give it a chance despite the amount of bad (although entertaining) reviews. Come on people, you’re going to a Dunkin Donuts, you know what your getting yourself into. The donut holes were good and the cashier was funny and genuinely interested in getting the orders in so people wouldn’t have to wait a long time. I was expecting some horrible experience based on the reviews but was pleasantly surprised because they got my order right and I didn’t experience any rudeness. Well done, DD!

They already messed up my order TWICE!
First time, I ordered «medium hot tea with milk» I got medium coffee…
Second, «can I have medium hot tea with milk?» And I got medium hot tea with sugar!
Today I gave myself another chance since this place is just one block away from my house.
«Can I have medium hot tea with milk? And please make sure you don’t mess up again! medium hot tea with milk! One of these staff rolled her eyes at me and mumbling something! I kept looking while they did my order. He took small cup and I immediately said «Medium please!» WTF!
MEDIUM HOT TEA WITH MILK!

First of all! They need more training on how to make coffee! I usually have no problem with DD coffee but not this one, I can make better coffee with my eyes close! Secondly, these ppl in there are not very polite! No sense of customer service what so ever! And lastly, they are not very hygiene! They wear the glove, touch the money then go back touching the food with the same glove on!!!

Wow! I would just like to echo the poor reviews of this business as the other reviewers– I’m really sad to do it too! It’s super close to my apartment and also happens to be dog friendly which is very convenient for when I’m walking my dog and need a coffee break– which happens to be about 2 times per day (at least lol). What is so weird about going to this same place with the same dog several times a day is that even though they recognize me and I order the same thing every day they are not friendly at all, never say hello, nada. Which I guess is fine, would be nice but is fine. What’s pretty shitty though is when they accused me of being a thief because they scanned my Dunkin app with over $ 50 on it incorrectly and refused to give me my coffee. Why would I steal from you? I give you $ 10 a day at least– really?! This was truly insulting and after talking to the manager and trying to fix the problem just made it worse I will never come back here. What horrible business judgment to lose a regular customer over a dumbass cashier’s incompetence and for a mediocre cup of coffee!!! Very sad. On top of all this coffee drama, the coffee is just OK I much prefer the service and coffee at the Lexington and 92^nd street location– check it out!

Christmas morning I stopped in to this store and made the mistake of asking if they sold bagels at this location (because the bagels are not on display) and the angry, belligerent D-​bag behind the counter sat their with his arms folded mumbling something. I asked him to please reparative himself when he rolled his eyes at me and gave me a look like I just killed his sacred cow — WTF??? Lose the attitude and try being polite to your customers.

Good for a cup of coffee on the run.

Three stars for being the closes dunkin to me. I do LOVE Dunkin. But every time I go in there I get nervous because I know they are going to screw something up.
The staff just doesn’t seem to be ready for the general experience, and are slow as molasses, but again, at least I don’t have to walk 5 blocks up the street.
I hope things will improve as they go along, but right now, this is definitely not a great dunkin.
What are great are the dunkin hasbrowns. Best $ 1.49 you will ever spend. Seriously.

Please make them stop!
I am one of those who prefer DD to SB any day so when I saw there was one opening right around the corner I was thrilled!
And one chance… two chances… five chances… I won’t give them another dime. Not even for something as simple as a black coffee. The last time I left I was SO angry at all the mistakes and the miscommunication that I shouted «UGH gimme a break — I’m never coming back here again!»
They will lose you… and just not care. They don’t give a damn if you never come back Why should they, right? They’re Dunkin Donuts and people will always spend their money at DD.
I don’t understand how such horrible service could exist within a reputable chain.
Ok, there is a tremendous language barrier that results in wrong orders ALL THE TIME. There’s not been a single time I’ve been that there has not been confusion amongst customers and not one time have they gotten my order right.
I know it’s a simple thing — go in and order a coffee and a bagel. If you’re hoping to avoid a headache, don’t go. If you do go, then be prepared to check your order and receipt thoroughly and don’t get mad when it’s wrong. I warned you!

Worst experiences ever at a coffee shop. I’ve gone to this location 3 times hoping it would change /​that it was only a fluke. I don’t know their hiring practices but they seem to hire only people who make believe they understand your order but all 3 times they’ve messed it up. I will not try any more. And I wasn’t alone. EVERY time I’ve been to this new location there was another customer who was upset or confused as to what’s going on (orders mixed up, items left off, etc). Even the manager is condescending to the customers. If it wasn’t such an annoying experience you could call it comically bad. Just to be fair I did enjoy the hot chocolate but the breakfast sandwiches are terrible. Just to be fair…

The entrance is actually on Third Avenue. It’s pretty claustrophobic, with only half a dozen seats at the window counter. My cashier was conscious, but that’s the best I can say about the service.

Far better coffee than Starbucks and cheaper. Nice window view of Third Ave from their limited seating. Free wi fi is nice. I would have given it an extra star had the place been bigger

This one has just opened up. So everything looks sparkling clean and new. But its really tiny. Doesn’t bother me as I usually grab my Dunkachino for to go.
They seem to have all the usual donots and coffee. The staff was very friendly and helpful. I am yet to come across a DD that I dont like and this one ain’t any different.

Brand new Dunkin’ Donuts location that just recently opened up close to home. Always good to have another option for caffeine when on the way to work!
Ultra small space with only a window counter spot to sit at, but very clean with most all of the regular coffee and doughnut choices.
Overall, it’s just another Dunkin Donuts as there are so many of them in the city. Good coffee, decent iced coffee, their standard donuts, tasty munchkins, etc.
Free wifi here too.