Compucal Business Systems, Inc.

I’ve known and called on Ron, the owner, and Ruben for almost 5 years and they have been very nice and super helpful. Very fast response (same day or early next day) so that’s great when you are stuck.
Last problem was Friday and within 1.5 h, Ruben was at my office and fixed my printer. I do not feel pressured or ripped off, which is appreciated. No stories, just the facts and help!
Prices are fair and really nice service and people :)
Thank you!

You get what you pay for, STAY AWAY.
I called to have my Casio electronic piano fixed. One of the keys was stuck in the up position, so they sent a guy to my apartment to repair it. After about 10 mins of taking apart my keyboard he told me he could not take it apart any further because it was «glued together». I pointed out that he missed four screws, and here we go…
When he was finished «repairing» my keyboard I noticed the «fixed» key now sits 1/​8″ lower than the other 87 keys. OK fine, at least it works, but two other keys were now not working! He made the problem worse! He then tells me that the keyboard is warped and that I need to replace the entire thing. WHAT? Its only a year old!!!
When I called their dispatcher to tell him about the incident the guy gives me an attitude and is very dismissive. I ended up taking the keyboard apart myself and, surprise surprise, the keyboard now works fine. Guess I didn’t need to replace the entire keyboard after all…
Its one thing to make a mistake, its another thing to give me awful (and expensive) advice, but its yet ANOTHER thing to give me an attitude about it after the fact.
These guys are unprofessional hacks. Go somewhere else.

SCUZZY, UNPROFESSIONAL, BAD!!! First of all, Compucal was too pushy to get my business. I was calling all the numbers I got from Yamaha for a person to service my electronic piano. One of the keys was sticking, which meant the entire keyboard needed replacing and I was shopping around for the best price on the labor since the board was still under warranty. The man I had spoken with to find out what they would charge called me repeatedly for days after insisting he needed to know if they were going to do the work for me. I finally explained I had found a man who would give me a better price, so «no, thank you.» But he wouldn’t take no for an answer and offered me what seemed like a better deal. (It wasn’t really, I’m just really susceptible to sweet talkers and easily bullied into decisions). So he sent a tech to my house who was a very nice man. He asked if he could work on my desk, which we had only bought 2 weeks before, and I said yes and left the room so as not to hover. He was fast and polite and left only 20 or so minutes later. After he had gone, I sat down at my desk and noticed 3 gouges in my desk top! He hadn’t used a pad to protect my furniture! I wrote an email to the man I had spoken with on the phone and explained it was a brand new desk and asked how he would like to resolve the problem. He said he’d talk to his tech and get back with me. He never did. I think if he had, I wouldn’t be so upset… ESPECIALLY that, now, only 4 months later, several of my keys are not working properly! I can’t believe it! Not only did they ruin my desk, but the keyboard was installed poorly! Now I will have to pay someone else who actually knows what they’re doing to fix it! I would never suggest this company to anyone for digital instrument repair.

I brought my all in one printer to check since it was acting up. After I dropped it off they charge a $ 30 non refundable fee just to tell you whether they would be able to fix it or not and told me in 2 or 3 business days they will call me to let me know the status. I ended up calling by the 5^th business day and they couldn’t get to it due to backed up work. Finally after the 8^th business day I called back only to find out that they couldn’t do anything and they will keep my money. I understand they charge for checking your defected item but $ 30 it’s too much. They probably didn’t spend 20 minutes on it and for that they kept my $ 30. I didn’t appreciate that one bit. Not to mention they’re rude and not friendly and their location is odd.

This place is one of the only authorized Canon service centers in the NY region that fixes broken Canon printers and scanners.
My old, i9100 Canon workhorse printer broke. I had to get it fixed in a hurry. They fixed it like new. It’s still going a year later.
When the time came to pick it up, they kept the business open late for me so I could get it. Really nice folks. Don’t be put off by the less than stellar appearances. These people know what they are doing, have reasonable prices and are very considerate.
Now my old scanner is broken and I will bring it here to be fixed.