Carlyle Custom Convertibles

Yes, West 18^th Street is CLOSED, so you can visit Third Avenue, near East 62−63^rd Streets – ON THIRD AVE.
This West 18^th Street location has closed. The good news is that the 3^rd Avenue location is still open. Third Avenue between East 62^nd & East 63^rd Streets.

I used carlyle custom convertibles in Chelsea to order replacement inserts for my sofa back and seat cushions. I bought a cheap ass west elm sofa [looks good on the outside — henry sofa], however their inserts are cheap and extremely soft therefore when you sit or use a back cushion they immediately become flat which is uncomfortable and literally a pain in the ass. Carlyle showed me different options, and I went with their basic option which is a foam. I gave the cushion covers to them, they said they would be ready and delivered in two weeks, and they actually did it before the end of the two weeks at an affordable price [so much better than getting a new sofa]. My sofa looks brand new and the inserts are so comfortable I am so happy I did this. Highly recommended for this type of service. The show room attendant was a german guy [cant recall his name]. Very nice and professional.

The problem is that Carlyle Convertible Sofa Beds isn’t set-​up to repair or service their sofa beds when they break and the owners live or move outside their service area (NY/​Tri-​State). Although NONE of these out-​of-​state repair issues were disclosed at the time of sale, the Carlyle Sofa Bed CEO used the blame-​the-​out-​of-​state-​customers approach for even buying one of their pricey sofa beds.
Carlyle reps said they would «try» to find someone in our area who could install one of their Steelweave mattress frames but they did not offer an estimate on the cost of the labor. Additionally, Carlyle offered no warranty on the labor because the installer will not be a Carlyle-​trained installer. These open-​ended charges did not even include the price of a replacement Steelweave frame being shipped to us. Carlyle initially quoted an amount of more than $ 800.
BTW, if your Steelweave mechanism ever snaps like this, do NOT try to open/​close it as it’s extremely sharp and dangerous.
See faulty mechanism here: