Kennedy & Perkins Inc Guild Opticians

I had an excellent experience there. The eye exam was through and the Dr. answered all of my questions. During the process of picking out the frames the staff was great and vey helpful Very happy with the whole experience

They are now making my third pair of glasses. The last frames were problematic due to manufacturer’s design, and they readjusted them many many times for me over the three years I had been using them. All at no cost and done with a smile.
My last script needed to be changed within a year of getting the new glasses and they replaced the expensive lenses: trifocal graduated, light weight, coated, and transitions, FREE of charge! Yes the frames are expensive, but you can usually get a 20% discount for asking. If my new glasses are perfect I will come back and make this a 5 star rating.

Five stars for excellent customer service, on the phone and in person — not sure what happened with the other reviewers.
On the downside, this is a VERY expensive place to get your glasses, even with insurance. I’m all about supporting local brick-​and-​mortar businesses, but damn. I suspect in hindsight that my very attentive helper upsold me to the most expensive options for lens materials, coatings, etc. Well, I guess that’s what I get for not doing my research first…

Had an appointment yesterday for a eye checkup to get new contact lenses. I was immediately greeted warmly when I walked in the door. The woman explained the details of the appointment and was very helpful with looking up my insurance information. The doctor saw me shortly after my appointment time and was very courteous. Overall, very happy with the experience.

The good: when I was away from home and needed my RX info in an emergency, they we’re responsive and kind.
The bad: I’ve gone in twice recently to look at frames with the intention to buy, but was unable to. First time, all the salespeople acted like they couldn’t see or hear me. The other time, one salesperson grumpily opened a case for me, and then all 3 disappeared into the back without saying a word. I waited around for a long time — even refilled my meter — before leaving. I felt like Pretty Woman in that Rodeo Drive shop. (Except that neither of us is that special.) I guess they don’t want my business. Moving on…

Horrible optical work and unbelievably cold, non-​existent customer service. Don’t even walk into this place.

I’ve changed my review, demoting them from 5-​star down to 1-​star. I had a good experience in dealing with the owner, but he’s hard to get a hold of, and the staff is pretty much clueless, and they have like a gazillion people working there so you’re always getting a different story from someone else. They kept giving me the wrong information about the Groupon, about my frames, about basically everything.
I have a very expensive – and potentially very lucrative – prescription. But did they call me when my glasses came in? No. I had to go back repeatedly myself. Did they give me a case that didn’t fit my glasses, despite my saying, «gee, those look like they won’t fit»? Yes. Did they act snotty? Yes. Am I going back here? Absolutely not.
They cater to the Richie richies, so you can tell where the priorities are.

The best optician shop in Connecticut. I have been going here for years, and I know what I am talking about. The selection is very good and always stylish (but expensive, prepare to pay). The service is very professional and they will give good advice and opinions about which frames look nice on your face (and which frames do not). This shop is better than the ones I have been to in Manhattan. I am mostly in Manhattan these days, but go out of my way to get up to Kennedy Perkins in New Haven. Highly recommended.

I had been looking for a place to get my glasses fixed all over, and this place was able to do so. It took them about a week. I am pleased, and the price was reasonable, if not cheap.

I went here once for an eye exam and to order new contacts. The doctor was very nice but told me that my eyes had gotten much worse in the past year since I started grad school because of all the work I was doing on my computer. He gave me some advice on what I can do to prevent my eyes from getting worse (since he knew I had 4 more years left of grad school). I ordered the new contacts; they were more expensive than when I buy them online, but that was expected. They have a nice selection of glasses and sunglasses, but the ones I looked at where a bit expensive. One time I went in to ask them if they could tighten my sunglasses and told them honestly that I had not purchased them there and would understand if they could not, but they were so nice about it and happy to help.

So here’s the scoop:
I went here for an annual eye exam and the eye doctor was excellent. I was pleased with the entire experience and would have resulted in a 5-​star rating had this review been done right then and there.
I was in an hellish semester at the time, and didn’t get to the review. It was fate.
A few months after my eye exam, I called to ask if they could look up the exact date of my last exam, and had a few other random questions. The person who answered the phone was without a doubt, the single most rude, awful, distasteful person I’ve ever encountered. She was downright hostile. I was shocked, because here I am just asking a few simple questions about my last visit! WTF?! I’m not exactly asking her to split the atom by 5pm of I’m offing her family.
I have a lot of friends in New Haven, and unfortunately I will never recommend this location to any of them. It’s a shame, because the docs are great, but not if you are going to receive that kind of treatment when making appointments, asking questions, or stopping in to look at frames.