Hilda Porrata-Doria – State Farm Insurance Agent

The coverage offered by State Farm seems adequate and the pricing (based on very little research) competitive. Hilda has generally responded to my inquiries promptly and helpfully.
Using State Farm became a tremendous hassle after moving states. Perhaps this is due to the fact that insurance regulation is state-​based, and thus inconsistent, parochial, and sometimes antediluvian. For instance, State Farm sends me mutually inconsistent notices of cancellation, paper notices of cancellation without advance warning by email, text, or phone (!), and generally byzantine automated missives. At least initially, the coordination between a State Farm California office and a State Farm Connecticut office regarded what coverage I should carry and where was unacceptably poor. This improved somewhat when I cc’ed both offices on nearly all email and had them do the same, so I would recommend taking the same approach not only when moving states but also for several months thereafter, lest you or your agents encounter any unpleasant surprises down the line.
State Farm sends way too much paper mail. If that’s due in part to the fact that wrongheaded legislators have passed legislation requiring them to do so, that is no excuse — they should better lobby their legislators. After all, the insurance industry has been tremendously effective lobbying their legislators on, for instance, tax.
Insurance is regarded as something of a fuddy duddy industry. Those players who want to win the next generation of insureds will need to be thoughtful about this market, including its relatively frequent moves between states, its preferred communication technologies, and its preference for simplicity and efficiency when it comes to utilities like insurance.

They originally gave us a good quote and were very very friendly. Over two years our policy increased steadily so that we were paying $ 50 more per month, without ever having had an accident or made a claim on our renters insurance. Contacting them by phone was nearly impossible and when we finally walked into the office to complain we were told we would get an e-​mail on Monday explaining why we had so many increases in our rate. That e-​mail never came, but when we finally went back to the office they had an excuse for everything and only lowered our rates by reducing the benefits we had originally chosen. I can’t imagine how hard they would be to contact if we actually had an accident or how hard it would be to get money out of them. We switched insurers today!

My partner and I visited this State Farm branch to discuss potentially switching our car and renter’s insurance policies. All staff were extremely friendly, especially Tamika who worked with us individually. She was friendly, honest, and fun to work with on something as frustrating as insurance policies. I would definitely recommend this place to anyone moving to CT and investigating different insurance options!