Flame-Tech

I thought our bad experiences in the past with Flame Tech were just flukes. Apparently they are always late… very, very late. My husband cleared his morning schedule so we could plan multiple companies to take care of the house today. Another local business, which has always been a stellar water system maintenance company for us, came in their two hour morning window, finished quickly and were very friendly. If you prefer to use friendly, prompt, local businesses, however, beware of Flame Tech, especially if you have a job or anywhere to be during the day. Not only did they only offer a 5 hour window of time for them to come (8am-​1pm is their «morning» window), they didn’t even arrive until after 1:30pm and didn’t call to say they would be late until after the window passed. The work wasn’t completed until almost 3pm. We are never late for our appointments, and their lack of respect for our time is even worse than most companies with large windows of time. The assistant on the phone constantly cut me off while trying to explain why I was frustrated and had no helpful information to pass on to me. The owner, who was the technician we waited for five and a half hours, was simply defensive rather than apologetic for wasting so much time. I wish I could say you get what you pay for, but Flame Tech is also very expensive for what you get.
We strongly support our local businesses, but we do not support any business that will so consistently and unapologetically show such unprofessionalism in their business practices. We will not be using this business again and will spread the word.