Burns & McBride

I would absolutely not recommend using this company for heating oil. They found a list of things to repair during my free heating inspection and used every scare tactic in the book to try and make the repairs. When I had a second opinion and told the second company that the prior inspection resulted in a list of repairs, they said «let me guess, burnes and mcbride?»
My family member owns a heating and ac company. When he came out to look, he quickly realized that burns and mcbride incorrectly closed the boiler upon completion of the inspection so that the heat would not turn on.
This companies values do not meet my standards of how a customer should be treated. I did contact this company after I quickly closed my account and voiced my reasons for closing my account and my experience. I was told that one of the owners would be calling. This did not happen.

Do not use these guys. Got oil delivery, was told needed zero balance to get on payment plan. Paid off account, and got another delivery. Sorry, need zero balance to get on payment plan. So, they would rather you not pay, and accue late fees and penalties, than make monthly payments. Who is running this show? Don’t know any business that would run accounting like this. Guess where I am going next year? HMMMM

Pending…

Need your oil furnace cleaned? They do a great job. Need your oil furnace repaired-​me thinks NOT! They will send out a ‘parts changer’ — some one who has no clue what is wrong but will keep changing parts — and charging you — until it works again. The first time was a nozzle that was too small — they are the ones that put on the too small nozzle and they still wanted to charge me almost $ 300. I protested and they agreed. Second time they changed all sorts of things, charged $ 700+ when all that was wrong was an electronic module. Find someone else, These guys will rip you off every time.
If you do use them, make sure they leave behind all the parts they changed out. Oh, their fuel oil prices are 50 cents a gallon more than anyone else. ‘Nuff said.
Follow up to owner comment. He and I emailed as he wanted my post removed since supposedly wasn’t him. I still had original bill, from Burns & MacBride, and agreed to send him a copy. Haven’t heard a word since.

Extremely poor customer service. Would skip pick-​up of trash and recycling at least once a month. Cancelled service and found a different company that saved me $ 30.00 a quarter

They seem like a good company, I just had a bad experience with them. They used to have door to door saleman come around EVERY summer offering «super exclusive» neighborhood deals and say it was exclusive to OUR neighborhood, it wasnt… they did the same trick in everyones. All they wanted to do was offer a SUPER low «promotional» deal to take customers from waste management and the others. Longstory short i didnt switch then because the door to door salesman annoyed me. But i kept the offer slip. Then one day Waste Management messed up bad and i wanted to switch. I called B&M and a guy with the last name McBride told me he wouldnt honor my promotional price even tho i had the written offer from the saleman that NEVER expired… They were just VERY unaccommodating