NTB – National Tire & Battery

Disreputable
That’s the only word I can use for these guys. I’m lucky I got in and out without incurring any high bogus costs.
I took my car in for inspection and a slow leak in 1 tire. Have an appointment and arrive at 12:30 PM. The Service desk (Salesman) goes out and comes back in telling me how the tires most likely won’t pass state inspection and I should pick out new tires. I ask to just do the inspection and check the tire. He tells me it will be done by 2:15 (2 hours and 45 min with an appointment?) So I go to the mall, shop, get a haircut. NBT calls me on my cell and say the tires DID pass inspection but I should «really think about getting new ones». I ask if it’s all done and they mumble «yea almost» or something like that. So I head out of the mall and come back. I end up sitting for another ½ hour (2:45) until it’s «done» and I can pay and leave.
I ask «did you find anything with the tire» answer «No the tire is fine, and if we did it would have to be replaced because it’s so bad it can’t be fixed».
Needless to say I had to book another appointment about 3 days later because the tire is still going flat. Mind you NOT NTB. Guess what, they find a nail in the tire and fix it. They also mention the tires will need to be replaced fairly soon (which I can see and agree with) but they don’t give me some cock and bull story like NTB.
I don’t enjoy giving bad reviews, but be warned this place will cheat and rob you blind.

Busy shop, but no reason to be rude. Won’t be back anytime soon. I’m at Costco tire now, they’re busy too but polite and accommodating. Also price for the service is 40% cheaper at Costco.

Never, ever again. One star because the work got done.
I had an appointment today at 1:30. I arrived at 1:20 and was going to drop my car and run errands with my husband. By the time they «checked me in» which was just waiting in a line, it was 2:10. They told me for an alignment it would take 45 – 60 minutes. Fine, like I said I had errands.
I returned after 4:30 stood in line again for 40 minutes… got to the cashier, they had to figure out where my car was as the paperwork was not put in the right place. Eventually they figured everything out, but no apology, no explanation as to what was going on or why things took so much longer than estimated.
Never again.

When I bought the new tires, they did not put my tire lock key back. At the time I didn’t notice it. When I went there for my 1^st free tire rotation, there was no key to get the tires off. A whole evening wasted and they won’t acknowledge they lost my key. I had to come back and order one from dealer. The dealer told me there are serveral types of keys for that model year. I had to drive the car to the dealer so that they can order exact matching key for the tire lock.
Now 25k miles later (18 months), for my 3^rd free rotation, they refuse to do it saying the tire tread too low, against state law blah blah blah. These tires are rated for 60k miles. I had no problem getting a rotation in another garage. Also saying I won’t be covered by warranty because I didn’t do alignment every 10k. Who does alignment every 10k? anybody?

Had an appointment for 9am… or so I thought. Turns out that time just means you get in the que then. Um, what? Had they told me that I would’ve brought a ride up there to bring me home. Was only planning on sitting there for two hours, not 5. But alas… they did it eventually. Couldn’t do my alignment due to a tie rod that was ‘about the fall off’. Yeah, right. Wanted nearly $ 200 to replace a $ 14 part. Two shops said it was fine and I got an inspection sticker fine. Oh, to top it off? Only reason I even went here was for the $ 100 rebate for 4 tires. Three weeks later I get a post card saying my rebate was denied! Why? Because the receipt didn’t SAY they physically installed the tires ON the car. Why else would they have charged nearly $ 70 for balancing, disposal, and valve stems? To have the car towed home without wheels? And even still… WHO CARES if I even threw them in the DUMPSTER when I left? I paid for the product, give me my refund! Utter thieves. Screw this place.
EDIT: Over 4 weeks later and the rebate still hasn’t been approved. That’s after countless calls to both their rebate office and store managers. Even spoke with corporate and got nowhere! They just don’t care about their customers.

Their service stinks as their facility. A mechanic who worked on my tires did not see the damaged wheel lug nuts and bent wheel.

Mom went to get oil changed on her Honda CR-​V last winter. They tried the standard upselling, which is expected. Refused all of them as some of them were literally useless (oh, 30-​something dollars to change your rear wiper blade?).
A few weeks later during freezing temperatures, her wiper fluid lines froze and wouldn’t work. After going to the dealership to get it fixed, they said it looked like somebody put water in the fluid tank.

I got my tires installed from this location. The actual person who changed the tires ended up damaging the wheels pretty bad. Because my car had run flat tires with hard side walls, the guy found it hard to take out and hence put crowbars as a jack in various locations and then applied pressure. Now the wheels are scratched, bent fron various locations. Not one — all four wheels. It seems the reps are in the business of providing false information to the customers. Also It seems the reps are in the business of providing false information to the customers. When i checked in i was sold on a valve kit for around 32 $. I was kind of watching what the service guy was upto, so i asked him if he was replacing the pressure vavles… he said he can’t and wouldn’t because the valves are pretty much tied to the wheel. Then I asked the person who had checked me in. on which then he landed up removing the details from the work order. Not much money… but it shows how the business is done. This was my first and last work at this location. and this is what I am going to spread the word around service… the inexperienced service guys, consultants all were not upto the job

We found a bolt in our tire when we went to the mall. My fiancé and I called all surrounding tire places and this place had great prices and availability last minute. They replaced our tire (65 $) and did mounting balancing and tire removal for 20 $. Our car was ready in twenty minutes and we were pleased. I like that they are open until 8pm.

I am happy that I got a new tire prorated from the old one, however, when I went to leave I noticed my driver’s seat was partially covered with black soot. There was no plastic or paper seat covering which protects the seat when the service techs drive the car in and out between fixing whatever you are there for. This has been a repeated problem for me at NTB Nashua.
They forget or are simply too busy to bother putting the seat covers on. The service tech cleaned the seat as best he could. Most of it came off with a dry cloth because it was fresh from the past hour but some was ground in a little and I not happy with this. I pay to have my car detailed a couple of times per year and it was recently done.
The customer service lady said that the soot could not have been done all today bc some looked ground in… well, I was there yesterday too for the same problem.

Excellent. They were able to fix my tire very fast. Very professional, will definitely come back.

I have never had such a fantastic experience at an auto shop! All the staff were really friendly and had just the right amount of humor. They were very straightforward when telling me about my brake pads (or lack thereof.) They found an amazing price for me and fixed my car that day. I will definitely be coming back here!

I checked online and said tires I wanted where in stock, brought it in the next morning, bought tires. Counter lady was nice and helpful. Took 10 or15 minutes longer but they took time to clean rims. It is what it is. This place is a Tire Shop and big repairs I would take to a Repair shop. Tires where right up to date and balanced good, weights looked good and they cleaned the white letters.
When I checked online it said tires I bought where now sold out, so inventory was right on.

Thanks for the help today! Brought my car in for an oil change, and the guys at ntb brought me out to my car to show me how much play was in my tie rod, making it very unsafe. Very quick with the oil change and repair, thanks again!

I made an appointment to get my tire patched. When I got there, I told them exactly which tire it was so they didn’t have to waste time trying to find out which one it was. I’ve had my tire patched at several different places before so I knew I should be expecting for it to cost $ 12 or so for a 5 minute job. At most it would be $ 15 so I didn’t bother asking how much it would be. Well surprise! it cost me $ 25!!! I AM NEVER GOING BACK THERE!!!

Wow after reading all of the negative feedback about the Nashua and Manchester locations I have made the decision that even though they are the only local shop that has my tires in stock, I think I’m better off ordering new tires online because «I don’t need struts» too.

Wow. This store has tanked. Customer experience is terrible, and the manager seems not to give a hoot. Beware.
I had an 8:00 appt for 4 new tires, plus alignment. My tires (ordered from another store) were behind the counter when I arrived. Manager said should be ready at 9:15, 9:45. Now it’s 10:30, and it just went up on alignment rack.
I guess the mechanics are doing a good job. But if the management doesn’t care about the customers, are they caring about the quality of the work? Jeez, I hope so!
I only report my direct experience in these reviews. While I was waiting, I talked to another waiting customer. She also had an 8:00 appt; did it online, with tires in stock. At 10 she came back to see if done, only to find out that NTB didn’t have the tires.
Ok, I guess that happens, but when were they going to tell her? She had to wait another 15 min while they put her old ones back on. No explanations, no consideration. Just 2+ hours wasted.
I’ve been going here for years. Now I’m aggressively looking for an alternative, someplace that values customers, pays attention to staff training, and wants repeat business.

Tried to hard sell me a complete brake job with rotors, I went somewhere else (schlot tire) and told them what NTB said. Half hour later the manager at schlot tire told me my brakes were fine

Showed up @ 6 pm Monday night… called ahead, Said two ppl ahead of me. Needed to swap 4 tires out that I brought. Have a feeling since I did not buy tires here, we get serviced last. Here it is 849pm and they just came in and told me something I told the manager I needed when I dropped truck off. (new air pressure sensors) nice girl who works here had to apologize because «manager did not leave her a note «
Here we are last ones, I see coffees and pow wows taking place in the shop area while my trucks on a lift…
Hope I can leave here by 930– oh and I see yet another car on the lift being worked on… that just rolled in…
— same girl waived tire mount price due to 3 hour wait. BUT tire sensors I’m afraid do not work… we shall see tomorrow am.
Next time I will try town fair tire or sullivan Tire…
I gave a star to the nice girl who worked with me and treated me fair. «Brianna «???

Buyer beware!!!
I gave a unpleasant review before based upon my dissatisfaction of my experience, but now I am appalled. I normally do not write bad reviews, but this experience has made me.
My brakes were working completely fine before I brought my car in for a tire replacement. They tried to sell me the «necessary» «you need to clean your brakes» package. I declined because there was absolutely no signs of my steering wheel shaking, only the shaking of my car because I needed new tires.
I had my brake looked at elsewhere, by a reputable place that strives themselves on customer service because my steering wheel was shaking so bad when I applied the brakes. They noticed some «very odd marks on the inside of my rotors not done my normal wear.» I got them replaced, and work beautifully now. I couldn’t think that it was done intentionally, so I got a second opinion on the faulty rotors, i got the same answer.
Think twice before trusting your car to this place.